It was so bad, that I did not stay...
It was really really bad.
When I approach the front desk, the lady was nice and welcoming, she immediately gave me the room number key card, so it was quite fast. She gave the 161 room number.
So when I drive to the closest place that I can access the aisle that can take me to the room, which by the way, was not near and there were several steps to reach the room. Also just to mention it, there is no cart or anything to help you carry on your luggage to your room, no ramps either, so a cart is out of the picture.
When I presented the key card in the door lock, it unlocked and when I pushed the door I could not get in the room because there was a couple of persons already in the room, the guy ask me what room do I have and I told him 161, and he said, well I had room 162, but my key card did not open 162, so I tried 161 and it did open... so as you can imagine that is an unacceptable situation, how can you stay in a room with such a security mistake.
So, when I got back to the front desk the lady said, seemed surprised, but her solution was "well I can give you 162"... I could not believe it.
When I asked her for a different room in a different building, she said that I had to pay more. Even though I gave them opportunity to fix the situation .. she did not simpatice with the real security breach they have.
Also the hotel is very very dark, feels and look creepy.
I am confident that hotels.com will help me with this matter.