10/10 Exceptional
29 November 2024
Beautiful property/Courteous Staff
My husband and I stayed here for a night, as we were leaving for our cruise the next day. The property is super modern and beautiful. In the heart of downtown Miami, we walked to everything once we got settled in! I loved the bar design and all of the lounge furniture settings on the check in level.
Our room was small, but super cute. Fell in love with the lighting panel in the room and automatic window coverings.
The staff was super nice and helpful.
After we left for our cruise, I realized I left my credit card in the room and was worried another guests may have found it or I lost it completely. Midweek, I received an email from the hotel that they found my card in the room and was holding on to it until they heard from me! The day we came back, I, called to confirm they still had my card. They did and assured me it was secured until I can't to pick it up. We picked it up on my way to the airport.
We had a great experience at CitizenM and will definitely be back for another stay!
Qiana
Qiana, 1-night trip
Verified Hotels.com guest review