The staff member I spoke to was great. She was very friendly and willing to help in any way. The hotel was very old, and you could see it. The cleaning staff did the best they could, but when wallpaper is coming down, bubbling, or caulking is coming off in the shower, there is not much they can do. The carpet was stained by the bed, and the AC/Heat did not work well. The walls behind the ice machine were saturated and flaking off.