Hyatt House Richmond / Short Pump

Hotel with bar/lounge, connected to a shopping centre, near Short Pump Town Center

Choose dates to view prices

Where to?

Dates

November 2025

15

December 2025

1 bedroom, premium bedding, in-room safe, desk

Near the vibrant Short Pump Town Center, Hyatt House Richmond / Short Pump offers a warm welcome with breakfast buffet, a rooftop terrace for soaking up city views, and free in-room WiFi. Previous guests rave about the helpful staff and convenient location to shopping while also enjoying dry cleaning/laundry services.

Excellent

Popular amenities

Non-smoking
Bar
Connecting rooms available
Gym
Laundry facilities
Free WiFi

Main amenities (12)

Daily housekeeping
Rooftop terrace
24-hour fitness centre
Bar/lounge
24-hour business centre
Business centre
Meeting rooms
24-hour front desk
Computer station
Front desk safe
Corner/local shop
Laundry service

Feel at home (6)

Children stay free
Microwave
Connecting/adjoining rooms available
Premium TV channels
Daily housekeeping
Laundry facilities

includes taxes & fees

16 Nov - 17 Nov

Room options

Check availability for these dates

Tonight

Nov 15 - Nov 16

Tomorrow

Nov 16 - Nov 17

All rooms

1 bed

2 beds

Showing 6 of 6 rooms

Deluxe Suite, 1 Bedroom, Kitchen

Very good

Highlights

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Kitchen

Full-sized fridge/freezer

Dishwasher

Flat-screen TV

49 sq m
1 bedroom
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Excellent

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Kitchenette

Full-sized fridge/freezer

Dishwasher

Flat-screen TV

Sofa bed

39 sq m
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Queen Beds

Very good

Highlights

Air conditioning

Connecting rooms available

Mini-fridge

Flat-screen TV

Separate bedroom

Premium bedding

Designer toiletries

Private bathroom

37 sq m
City view
Sleeps 4
2 Queen Beds

Executive Suite, 1 King Bed

Highlights

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Mini-fridge

Dining table

Flat-screen TV

Separate bedroom

63 sq m
1 bedroom
City view
Sleeps 2
1 King Bed

Executive Suite, 1 King Bed, Bathtub, Corner

Very good

Highlights

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Mini-fridge

Dining table

Flat-screen TV

Separate bedroom

63 sq m
1 bedroom
City view
Sleeps 2
1 King Bed

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Exceptional

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Kitchenette

Full-sized fridge/freezer

Dishwasher

Flat-screen TV

Sofa bed

39 sq m
City view
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Similar properties

Pool
Spa
Parking available
Free WiFi

includes taxes & fees

4 Dec - 5 Dec

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About the area

11800 W Broad Street, Richmond, VA, 23233

What's nearby

Short Pump Town Center - 1 min walk - 0.0 km
Virginia Commonwealth University - 15 min drive - 23.6 km
Broad Street - 16 min drive - 24.2 km
Greater Richmond Convention Center - 17 min drive - 25.6 km
Kings Dominion - 24 min drive - 44.8 km

Getting around

Richmond, VA (RIC-Richmond Intl.) - 30 min drive
Richmond Staples Mill Road Station - 19 min drive
Richmond Main Street Station - 20 min drive
Ashland Station - 24 min drive

Restaurants

‪The Cheesecake Factory - ‬5 min walk
‪Starbucks - ‬3 min walk
‪Capital One Café - ‬2 min walk
‪Cooper's Hawk Winery & Restaurant - ‬6 min walk
‪Maggiano's - ‬8 min walk

About this property

Hyatt House Richmond / Short Pump

Hyatt House Richmond / Short Pump features a rooftop terrace and puts you only steps from Short Pump Town Center. You can visit the 24-hour fitness centre for a workout or unwind with a drink at the bar/lounge. Fellow travellers say great things about the helpful staff and breakfast.

At a glance

Hotel size

- 134 rooms
- Arranged over 6 floors

Arriving/Leaving

- Check-in start time: 4:00 PM; check-in end time: anytime
- Express check-out available
- Early check-in subject to availability
- Minimum check-in age – 18
- Check-out time is noon
- Contactless check-out

Special check-in instructions

- Front desk staff will greet guests on arrival at the property
- It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Required at check-in

- Credit card required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Children

- One child (18 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
- No cots (infant beds)

Pets

- Pets not allowed

Internet

- Free WiFi and wired internet access in public areas
- Free WiFi and wired internet access in rooms

Parking

- Free uncovered on-site self-parking
- Wheelchair-accessible parking on site

Other information

- Smoke-free property

Property amenities

Food and drink

Free buffet breakfast on weekday mornings 6:30 AM–9:30 AM
Bar/lounge

Travelling with children

Children stay for free (see details)
Local/corner shop

What to do

Golfing nearby

Working away

24-hour business centre
Meeting rooms
Computer station
Conference space (1755 square feet)

Services

24-hour front desk
Dry cleaning/laundry services

Facilities

1 building/tower
Built in 2009
Safe-deposit box at front desk
Rooftop terrace
24-hour fitness centre
Banquet hall
Firepit
Outdoor entertainment area
Outdoor furniture

Accessibility

Braille/raised signage
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Closed-captioned TV
Lever door handles
Thin carpet in room
Tile flooring in room
Hardwood flooring in room

Room amenities

Be entertained

42-inch flat-screen TV
Premium cable channels
Films for purchase

Home comfort

Climate-controlled air conditioning and heating
Coffee/tea maker
Iron/ironing board

Sleep well

Premium bedding

Freshen up

Designer toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper

Stay connected

Desk
Free WiFi and wired internet
Phone
Desk chair

Food and drink

Microwave

More

Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Mobile key entry

Special features

Dining

H Bar – This bar serves dinner and light fare.

Fees & policies

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector and a smoke detector on-site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

HYATT house Hotel Richmond-West

HYATT house Richmond-West

HYATT house Richmond-West Hotel

HYATT house Richmond West

Hyatt House Richmond / Short Pump Hotel

Hyatt House Richmond / Short Pump Richmond

Hyatt House Richmond / Short Pump Hotel Richmond

Frequently asked questions

Does Hyatt House Richmond / Short Pump offer free cancellation for a full refund?

Yes, Hyatt House Richmond / Short Pump does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hyatt House Richmond / Short Pump?

Sorry, pets aren't allowed.

Is parking offered on site at Hyatt House Richmond / Short Pump?

Yes, there's free self parking.

What are the check-in and check-out times at Hyatt House Richmond / Short Pump?

Check-in start time: 4:00 PM; check-in end time: anytime. Check-out time is noon. Express check-out and contactless check-out are available.

What is there to do at Hyatt House Richmond / Short Pump and nearby?

Maintain your daily exercise routine at the 24-hour gym.

What's the area around Hyatt House Richmond / Short Pump like?

Hyatt House Richmond / Short Pump is in Short Pump, a short 3-minute walk from Short Pump Town Center.

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Hyatt House Richmond / Short Pump Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Room

Service staff

Location

Bed

Breakfast

Restaurant

Shopping malls

Shopping

Shower

Store

What guests liked

Breakfast was consistently described as great, good, amazing, and delicious with many options available. (41 reviews)
The property's location offers great dining options and is adjacent to a major shopping center. (8 reviews)

From real guest reviews summarized by AI.

10/10 Exceptional

24 October 2025

Hotel and room were comfortable and quiet. Very satisfied with the cleanliness of the room. Bed and pillows were very comfortable; slept well.

Melinda, 1-night trip

10/10 Exceptional

10 October 2025

Quiet, spacious, clean

Marcia S, 1-night trip

10/10 Exceptional

7 October 2025

Always clean and quiet.

Amelia, 3-night trip

10/10 Exceptional

22 June 2025

Love the location and dining options

Jacqueline, 1-night trip

10/10 Exceptional

10 April 2025

Great place to stay

John, 2-night trip

10/10 Exceptional

13 May 2025

Great Stay!

This was a nice hotel, clean, staff was friendly, and breakfast was very good with many options, and lots of seating. Great stay!

Alexander, 1-night trip

10/10 Exceptional

29 May 2025

A good place to stay surrounded by all types of stores.

Barbara, 2-night trip

10/10 Exceptional

17 May 2025

Loved the proximity to dining and shopping.

Lynne, 3-night trip

10/10 Exceptional

29 April 2025

Great stay. Professional, courteous staff, clean room, easy check in / check out.

Stephen, 1-night trip

10/10 Exceptional

14 July 2025

This hotel is in the heart of Short Pump Town Center. You can't get a better location than this. The hotel has been reinvented.

Timothy, 1-night trip

6/10 Good

6 October 2025

Location is the reason to stay. Hotel elevators are extremely slow. Furniture in room is not the most comfortable and room shows age. The hallway carpets need to be changed on the 6 floor

gerald, 3-night trip

10/10 Exceptional

29 July 2025

Best at Short Pump

Our room/floor was very quiet, clean and well appointed. Desk staff are very attentive and friendly. The breakfast is the best of any hotel we’ve stayed at and the set up is superb. We live in the blue ridge mountains and come to Richmond a couple times a year. This is our favorite spot and really feel comfortable at this hotel.

Mark, 1-night trip

10/10 Exceptional

20 June 2025

Perfect location, walkable to so many great restaurants, shops. Spacious clean rooms. Comfortable beds. Front desk staff always great us when we come in or go out. Great hotel!

Robyn Lynn, 3-night trip

10/10 Exceptional

11 July 2025

Nice place

Nice place for a quick overnight stop. Plenty to do in the area. We did not stay so much around the hotel because there was a big party going on downstairs. Breakfast was nice with a lot of options.

Melissa, 1-night trip

10/10 Exceptional

21 May 2025

our May trip

nice quite place and close top shopping

Bernard, 2-night trip

8/10 Very good

30 June 2025

We were there for a baseball tournament.

Amy, 3-night trip

10/10 Exceptional

9 June 2025

Property was exceptionally good

Landis, 1-night trip

10/10 Exceptional

29 April 2025

All the staff was pleasant. Great location!

Crystal, 1-night trip

10/10 Exceptional

2 April 2025

Have stayed at this property when visiting my family in the area. Having 2 young children, this hotel is so convenient to so many things, including a play place at Short Pump and we get to walk around with the kids.

Natalie, 1-night trip