2/10 Poor
1 January 2025
Beware extra charges
The staff was indifferent. I was never made to feel welcome. I hired a massage therapist and they wouldn’t let the person up to my room unless I paid an extra $20. They claimed that it was in the fine print when I checked in, but they were well aware that I didn’t speak Spanish when I checked in and no one explained it to me. The lady at the desk was rude and spoke ill of me to the therapist when I went up to get the money. I asked to speak to a manager and was told I could do so tomorrow. The next day, the manager was not there The day after that the manager was not there, and I checked out.
Greg
Greg, 4-night trip
Verified Hotels.com guest review