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All properties in Akumal, Quintana Roo, Mexico
1 room, 2 adults

Sunscape Akumal Beach Resorts & Spa - All Inclusive

4-star4 stars
Great for families

Good to know

  • Children's pool
  • Free cribs/infant beds
  • Beach towels
  • Billiards or pool table
Carr. Cancún - Tulum KM 252, Akumal, QROO, 77780, Mexico

Beachfront resort with 6 restaurants, near Akumal Beach
  • Free WiFi in lobby and free parking
  • Great for families

    Good to know

    • Children's pool
    • Free cribs/infant beds
    • Beach towels
    • Billiards or pool table
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Wildlife all around the property. The beach was spectacular.Feb 5, 2021
  • My husband and I really liked the location of the property and the beach. The beach was…Feb 1, 2021

Sunscape Akumal Beach Resorts & Spa - All Inclusive

from NZ$249
  • Deluxe Tropical View King
  • Deluxe Tropical View Double
  • Deluxe Pool View King
  • Deluxe Pool View Double
  • Deluxe Partial Ocean View King
  • Deluxe Partial Ocean View Double
  • Sun Club Pool View King
  • Sun Club Pool View Double
  • Sun Club Jr Suite Ocean View King
  • Deluxe Ocean Front King
  • Deluxe Ocean Front Double
  • Sun Club Ocean Front King
  • Sun Club Ocean Front Double
  • Sun Club Jr Suite Ocean Front King
  • Sun Club Master Suite Ocean View with Plunge Pool King
  • Sun Club Master Suite Ocean View with Plunge Pool Double
  • Sun Club Presidential Suite
  • Deal of the Day
  • Breakfast Plan Deluxe Tropical View
  • Breakfast Plan Deluxe Pool View
  • Deluxe Jungle View King
  • Deluxe Jungle View Double
  • Deluxe Walkout Pool King
  • Deluxe Walkout Pool Double

What’s around Sunscape Akumal Beach Resorts & Spa - All Inclusive

Landmarks

  • On the beach
  • Akumal Beach - 28 min walk
  • Riviera Maya Golf Club - 27 min walk
  • Aktun Chen - 27 min walk
  • Hekab Be Biblioteca - 2.3 mi / 3.8 km
  • Akumal Ecological Center - 2.5 mi / 4 km
  • Half Moon Bay - 3.5 mi / 5.7 km
  • Yal-ku Lagoon - 3.9 mi / 6.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 86 min drive

At a glance

Key facts

Hotel size

  • This hotel has 362 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash
*See small print for additional details or extra charges

In the hotel

Food and drink
  • 6 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Coffee/tea in a common area
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 7
  • Children's pool
  • Spa services on site
  • Kayaking on site
  • Scuba diving on site
  • Snorkeling on site
  • Beach towels
  • Pool sun loungers
  • Pool umbrellas
  • Billiards or pool table
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
Facilities
  • Elevator
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Sunscape Akumal Beach Resorts & Spa - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Sunscape Akumal Beach Resorts & Spa - All Inclusive’s small print

Also known as

  • Sunscape Akumal Resorts & Spa
  • Sunscape Akumal Beach Resorts & Spa Hotel
  • Sunscape Akumal Beach Resorts Spa
  • Sunscape Akumal Beach Resorts Spa All Inclusive
  • Sunscape Akumal Beach Resorts Spa Optional All Inclusive
  • Sunscape Akumal Beach Resorts & Spa - All Inclusive Resort
  • Sunscape Akumal Beach Resorts & Spa - All Inclusive Akumal
  • Sunscape Akumal Beach Resorts & Spa Akumal
  • Sunscape Akumal Beach Resorts & Spa Hotel Akumal

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards, and cash.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sunscape Akumal Beach Resorts & Spa - All Inclusive

  • Does Sunscape Akumal Beach Resorts & Spa - All Inclusive offer free cancellation for a full refund?
    Yes, Sunscape Akumal Beach Resorts & Spa - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Sunscape Akumal Beach Resorts & Spa - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Sunscape Akumal Beach Resorts & Spa - All Inclusive?
    Yes, there's free self and valet parking.
  • Is there a pool at Sunscape Akumal Beach Resorts & Spa - All Inclusive?
    Yes, there are 7 outdoor pools and a children's pool.
  • Are pets allowed at Sunscape Akumal Beach Resorts & Spa - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Sunscape Akumal Beach Resorts & Spa - All Inclusive?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Sunscape Akumal Beach Resorts & Spa - All Inclusive?
    Yes, there are 6 onsite restaurants. Nearby restaurants include Crêpe (2.7 mi), Loncheria Akumalito (2.8 mi), and Imelda's Ecocina (2.8 mi).
  • What is there to do at Sunscape Akumal Beach Resorts & Spa - All Inclusive and nearby?
    Have fun with onsite activities like kayaking, snorkeling, and scuba diving. Enjoy a swim in one of the 7 outdoor swimming pools or use the resort's other amenities, which include 2 poolside bars and 8 bars. Sunscape Akumal Beach Resorts & Spa - All Inclusive also has spa services and a garden.

Recent reviews

Good 7.6 From 150 reviews

Very good 8.0
Sunscape Akumal Beach Resort is a good value for a beachfront room. You must be in the Sun Club to get room service and to stay in the newer part of the resort. The resort has a lot to offer, but we only used 2 pools near our room. We stayed in a Sun Club Ocean Front room. We loved the private sunbeds, with pillows on our patio with a walkout to the beach less than 30 feet away. The rooms are on the small side and a bit worn from age. Robes and slippers are provided. The food was good, although only 2 restaurants were open daily on a rotating basis. The room service was good. Due to Covid masks are required at the buffet and temperatures are taken at the restaurant entrances. For the most part a mask is not needed in the outdoor areas. I would rate the resort as a 3 star quality. Service and cleanliness was excellent. It was a pleasant stay for 4 nights.
us3 night romance trip
Poor 2.0
Food was absolutely disgusting. Bed sheets were heavily stained. Those same stains remained on the sheets our entire stay and not once were they washed or stained. Upon our arrival after traveling all day we ordered room service and the phone was not working. They replaced the phone promptly, but two days later two employees knock on our door to come fix the phone when it had already been fixed. Absolutely no consistency or communication between staff. Ran out of coke for two days. Took two days to get a hair dryer that I requested. Water was never hot, luke warm on a hood day! Multiple occasions there was only one person working the buffet line. Paid extra for Sunclub benefits which we did not receive, such as sunclub breakfast which was not open once during our visit. Website advertises sunclub breakfast in Portofino and activity board advertised Tiki Taco for breakfast. Neither were ever open for breakfast during our stay. Extremely limited buffet options and what you did get was cold each and every time. Restaurants were filthy with window ledges caked in dirt and food debris. Portofino chairs were heavily stained. On our last day water was pouring from the ceiling with water and drywall splashing everywhere. It didn’t rain that night or day so I can only assume it was from the air conditioning unit. The night before our departure we scheduled to have our luggage picked up at 10:30 am and no one showed up.
us7 night romance trip
Poor 2.0
The property has so much potential. It’s in a great location and pool areas are spectacular. Unfortunately all of that means nothing when the staff is terrible. From check in to check out we had a terrible experience. The staff is rude and does not care about customer service. The lobby has mold all over the roof. Most rooms are outdated and falling apart. Upgraded to sun club with room service and what not. My phone didn’t work so I couldn’t order anything. My walk out pool option was terrible as the pool wasn’t even visible from my room. Tried to complain about it at the front desk and I got the yeah we will handle it but nothing ever happened. Overall yeah the prices are great for this hotel it’s just not worth it at all. Would not recommend.
us3 night trip with friends
Exceptional 10.0
There are multiple pools, all extremely clean, multiple bars and restaurants, too. The service was excellent, and there were day time activities professionally run. Wednesday night pianist was wonderful; I wish he was there more. Food generally good-- I'd recommend this resort both for families and couples.
us6 night romance trip
Poor 2.0
You won’t enjoy the beach in the hotel!!!! For sure!!! Don’t try!!! It’s a reef!!! Just, rocks in the shore!!!
Jorge, us4 night romance trip
Very good 8.0
This location was beautiful and relaxing. We were a little disappointed with the lack of food options at the resort but overall it was good.
us3 night romance trip
Very good 8.0
Service was pretty good, the resort is very clean and the staff are all very friendly and helpful. The food was decent but not the best. Many of the restaurants were closed due to low occupancy in the resort from Covid, so the selection wasn’t that great. The amenities were great, and the resort itself is beautiful and in a great location.
ca10 night family trip
Good 6.0
AC didnt work very well
Juan, us1 night trip
Exceptional 10.0
Great stay. Welcoming staff. Beautiful location. Definitely would recommend for someone looking for a nice getaway
Daniel, us4 night romance trip
Very good 8.0
Rocks in the swimming area not much the hotel can do about that. Beach oceanfront rooms should be remodeled to include balconies or at the least windows that open. Very disappointed that these rooms are so beautiful yet so stuffy. Due to pandemic it was quiet so i was unsure why the room cleaners were not assigned to cleaning the hallways. Many hallways were dirty. Dishes, rubbish, unclean floors... The staff was great. Everyone went out of their way to please me and offer special services.
ca7 night trip

Sunscape Akumal Beach Resorts & Spa - All Inclusive