We booked this hotel on the last moment. The room specifications included king bed, which was important for us.
We arrived late to the hotel, after a very unfortunate day, only to find a very small room, with a very average bed (not even close to a king size). In addition, the room had a balcony, that had access both from the room and from the floor corridor. We asked to change the room, for we didn't care much for having other guests in our balcony. The receptionist was very not helpful, saying the only option will be to upgrade the room, meaning to add more money. The manager was also present, but couldn't care less and didn't care for our problem. It seemed that since we booked via hotels.com, and not directly trough the hotel, they didn't think of us as their costumes, and didn't even remotely cared for our situation.