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All properties in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Hotel Istana Kuala Lumpur City Center

Luxury hotel with 2 restaurants, near Jalan Alor

  • Free WiFi and free parking

Property renovations and closures

  • This property is closed from March 1 2021 to May 31 2021 (dates subject to change).

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
Outdoor Pool. Image 1 of 54.
1 / 54Outdoor Pool
8.2.Very good.
  • Hotel room and bathroom was clean. Bathroom is spacious, with many amenities, which is…

    Jul 22, 2020

  • Room is spacious but the twin bed size is too small.Service is ok prompt when…

    Mar 6, 2020

See all 415 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Walkable
Convenient
Dining options
Safe
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Gym

Property highlights

Main amenities

  • 486 guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool and 2 spa tubs
  • Breakfast available

For families

  • Free cribs/infant beds
  • Children's pool
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower

What’s around

  • In Bukit Bintang
  • Pavilion Kuala Lumpur - 9 min walk
  • Kuala Lumpur Tower - 13 min walk
  • Berjaya Times Square - 14 min walk
  • Petronas Twin Towers - 17 min walk
  • Jalan Alor - 9 min walk
This property is closed from March 1 2021 to May 31 2021 (dates subject to change).
The following facilities or services will be unavailable from December 1 2020 to June 1 2021 (dates subject to change):
  • Dining venue(s)

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room
  • Club Room
  • Club Suite
  • Deluxe Room (Twin Tower View)

Location

  • In Bukit Bintang
  • Pavilion Kuala Lumpur - 9 min walk
  • Kuala Lumpur Tower - 13 min walk

What’s around

Landmarks

  • In Bukit Bintang
  • Pavilion Kuala Lumpur - 9 min walk
  • Kuala Lumpur Tower - 13 min walk
  • Berjaya Times Square - 14 min walk
  • Petronas Twin Towers - 17 min walk
  • Jalan Alor - 9 min walk
  • Central Market - 25 min walk
  • Petaling Street Market - 24 min walk
  • Mid Valley Mega Mall - 4.2 mi / 6.8 km
  • Batu Caves - 8.3 mi / 13.4 km

Getting around

  • Kuala Lumpur International Airport (KUL) - 53 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 33 min drive
  • Kuala Lumpur Masjid Jamek Station - 24 min walk
  • Kuala Lumpur Pasar Seni Station - 29 min walk
  • Kuala Lumpur Sultan Ismail Station - 4 min drive
  • Raja Chulan Station - 3 min walk
  • Bukit Bintang Station - 7 min walk
  • Bukit Nanas Station - 13 min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 486 rooms
  • This hotel is arranged over 23 floors

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle from 11:00 PM to 6:00 AM*

Parking

  • Free onsite self parking
  • Onsite valet parking (MYR 25 per day)
  • Height restrictions apply for onsite parking
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Number of spa tubs - 2
  • Steam room
  • Sauna
  • Billiards or pool table

Working away

  • Business center
  • Number of meeting rooms - 15
  • Conference space
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1993
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • Chinese
  • English
  • Malay

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • 42-inch flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Bali-Bali Spa has 5 treatment rooms including rooms for couples. Services include facials and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Urban - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Taman Sari Brasserie - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.

Songket Lounge - Onsite coffee shop. Open daily.

Small print

Also known as

  • Hotel Istana
  • Hotel Istana Kuala Lumpur City Center Kuala Lumpur
  • Hotel Istana Kuala Lumpur City Center Hotel Kuala Lumpur
  • Hotel Istana City Center
  • Hotel Istana Kuala Lumpur City Center
  • Istana
  • Istana City Center
  • Istana Hotel
  • Istana Hotel Kuala Lumpur City Center
  • Istana Kuala Lumpur City Center
  • Hotel Istana Kuala Lumpur City Center Hotel

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs MYR 25 per day

Rollaway beds are available for MYR 120 per night

Full breakfast is offered for an extra charge of MYR 64 for adults and MYR 32 for children (approximately)

Airport shuttle service is offered for an extra charge of MYR 200 per vehicle. Maximum occupancy 3

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 7:00 AM to 8:30 PM.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 16 years old are not allowed in the spa.

Parking height restrictions apply.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Istana Kuala Lumpur City Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from March 1 2021 to May 31 2021 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 8:30 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - noon. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
  • Yes, there are 2 onsite restaurants. The dining venue will be unavailable from December 1 2020 to June 1 2021 (dates subject to change). Nearby restaurants include Nagaba (3-min walk), Heli Lounge (4-min walk), and Restoran Nagasari Curry House (4-min walk).
  • Yes, an airport shuttle is available from 11:00 PM to 6:00 AM on request. The charge is MYR 200 per vehicle.
  • Hotel Istana Kuala Lumpur City Center has a spa and an outdoor pool, as well as a steam room.
8.2.Very good.
  • 8.0.Very good

    one lift only can be use

    overall is ok...comfortable but just want comments about lift service..only 1 lift can be use at that time.

    Muhamad Fadir, 1 night business trip, Mar 2, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    The staff’s attitude is very bad. Will not stay any more.

    6 night business trip, Feb 29, 2020

    Verified Expedia guest review

  • 4.0.Fair

    the sound of people getting loud noises interrupts sleep.

    1 night trip with friends, Feb 28, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The property location is amazing everything close to you malls restaurants bars

    7 night trip, Feb 27, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Good location everything near to you , you don’t have to use a car

    Yasir, 2 night family trip, Feb 25, 2020

    Verified Expedia guest review

  • 8.0.Very good

    We stayed overnight after getting off the shuttle from the Mutiara Resort at Taman Negara as it was very convenient. The hotel was better than we thought it might be. Breakfast was very good with lots of choice. The staff were very helpful in printing boarding passes.

    1 night romance trip, Feb 17, 2020

    Verified Ebookers guest review

  • 10.0.Exceptional

    good location good service could do with renovation, as it feels a bit old now

    2 night business trip, Feb 12, 2020

    Verified Expedia guest review

  • 8.0.Very good

    The hotel is positioned about a hundred metres from Rajah Chulan MRT station, so access to other parts of city is very convenient particularly during the rainy season.

    Chris, 13 night romance trip, Jan 27, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Outstanding Hotel

    A return visit, we wouldn't stay anywhere else in KL. It is incredible value. The many staff are amazing and numerous. The breakfast is the most extensive I have ever seen. The complimentary food in the Club Lounge was much appreciated and the Afternoon Tea was outstanding value. It is quicker to use the KLExpres and then taxi from KL Sentral rather that the long taxi ride from the airport.

    Graham, 1 night trip, Jan 24, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Everything and everybody was so great. Just could not fault this Hotel

    2 night trip, Jan 20, 2020

    Verified Ebookers guest review

See all 415 reviews