For 4 days, the room was cleaned only once. We had to ask for clean towels and take out the trash. Despite our complaints, they apologize and promise to improve, but nothing changes. Dirty sunbeds, no pool towels, the pool opens at 10:00 for some reason. We complained, they apologized, gave an €8 bottle of wine as an apology, but the next day everything is the same.We didn't take the wine because it was brought without a corkscrew. It's impossible to order a taxi from the hotel to Kotor; the taxi drivers refuse to deal with traffic. The 5-star hotel can't provide a shuttle to Kotor on schedule? it seems the staff prefer to profit from taxis. This conclusion is drawn because a taxi from the hotel costs €20, but from Kotor to the hotel by meter costs €7. There's nothing around the hotel to go to, and you can't leave for Kotor. After a long journey with a child, we express our fatigue, disinterest in welcome drinks, and request to check us in. The receptionist continues to push the loyalty program without listening to us, but then there's no water in the room. We want to book an airport transfer, and the receptionist interrogates us extensively about the flight time, car, transfer or taxi, our luggage, if the price is okay, timing, then says she can't book it; come back when another staff member is available. Why she couldn’t keep our request? Overall, the hotel management has hired many employees from India who seem to have a lag in understanding what's happening.