See all properties

The Pollux

4.0 star property
Family-friendly hotel with 3 restaurants, near Matterhorn Museum

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Pollux

Exterior
Bar (on property)
View from room
Sports massages, massages
Superior Double Room, Balcony

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Bar
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Ski storage
  • Ski passes
  • Fitness centre
  • Sauna
  • Steam room
  • Business centre
  • Airport shuttle
  • Terrace
  • 24-hour front desk

For families (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Terrace
The price is NZ$726
includes taxes & fees
12 Jan - 13 January 2025

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, City View

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
Bathrobes
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Gallery Single Room

Gallery Single Room

Gallery Single Room

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

Highlights

Balcony
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, City View

Family Room, City View

Family Room, City View

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
Bathrobes
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony

Superior Double Room, Balcony

Highlights

Balcony
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Shower/bath combination
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

Similar properties

Front of property - evening/night

Hotel Tannenhof

Free breakfast
Pet-friendly
Free WiFi
Restaurant
9.4 out of 10, Exceptional, (230)
The price is NZ$1,025
includes taxes & fees
20 Dec - 21 Dec
Hotel Tannenhof
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Bahnhofstrasse 28, Postfach 182, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 3 min walk - 0.3 km
  • Matterhorn Museum - 4 min walk - 0.4 km
  • Zermatt-Furi Gondola - 12 min walk - 1.1 km
  • Sunnegga Ski Resort - 20 min drive - 5.1 km

Getting around

  • Sion (SIR) - 77 min drive
  • Geneva International Airport (GVA) - 79.8 miles/128.4 km
  • Zermatt Gornergratbahn Station - 3 min walk
  • Zermatt (QZB-Zermatt Train Station) - 3 min walk
  • Zermatt Station - 4 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬1 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬1 min walk
  • ‪Le Petit Royal - ‬1 min walk
  • ‪Stefanie's Creperie - ‬2 min walk

About this property

The Pollux

The Pollux offers a fantastic location, putting you only steps from Zermatt-Matterhorn Ski Paradise. Guests can be pampered with sports massages at the spa, and Restaurant Pinte, one of 3 restaurants, serves Regional cuisine and is open for breakfast, lunch and dinner. A bar/lounge, a fitness centre and a sauna are other highlights. Fellow travellers say great things about the helpful staff.

Languages

English, French, German, Italian, Spanish

At a glance

Hotel size

  • 35 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Off-site parking within 49213 ft (CHF 20 per day)

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Ski passes
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Wildlife viewing nearby
  • Skiing lessons nearby
  • Snowboarding nearby

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Ski storage
  • Snow sports gear

Facilities

  • Built in 1978
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in reception
  • Television in common areas
  • Fitness centre
  • Arcade/games room
  • Full-service spa
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Tile flooring in room
  • Hardwood flooring in room

Room amenities

Be entertained

  • 80-cm flat-screen TV
  • Digital TV channels

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages and massages.

Dining

Restaurant Pinte – This restaurant specialises in Regional cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Restaurant Arvenstube – This restaurant specialises in international cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Chami Bar Fire Place – This bar only serves light fare. Open daily.
Vegistube – On-site theme restaurant. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge

Renovations and closures

The property is closed between 11 October and 14 November.

Parking

  • Parking is available nearby and costs CHF 20 per day (49213 ft away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Pollux Hotel
Pollux Hotel Zermatt
Pollux Zermatt
The Pollux Hotel
The Pollux Zermatt
The Pollux Hotel Zermatt

Frequently asked questions

Is The Pollux currently open?
The property is closed between 11 October and 14 November.
Does The Pollux offer free cancellation for a full refund?
Yes, The Pollux does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Pollux?
Sorry, neither pets nor service animals are allowed.
Is an airport shuttle service offered by The Pollux?
Yes, an airport shuttle is available.
What are the check-in and check-out times at The Pollux?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is noon.
What is there to do at The Pollux and nearby?
Have fun with nearby winter activities such as ice skating, cross-country skiing and snowboarding, and in warmer months, enjoy a round of golf at the nearby golf course. Additional recreation nearby includes game viewing. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a steam room. The Pollux also has an arcade and a garden.
Are there restaurants at or near The Pollux?
Yes, there are 3 on-site restaurants, featuring al fresco dining and Regional cuisine.
What's the area around The Pollux like?
The Pollux is in Zermatt City Centre, a short 3-minute walk from Zermatt Gornergratbahn Station and 4 minutes' walk from Zermatt - Furi.

The Pollux Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

A great place to stay . Will come back .
Bozena, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great property, on the same street as train station. Great little bar with the best ambience of Zetmatt. We travel a lot and this is a very good hotel to stay at! Super impressed, nothing was too much to ask. The FOC breakfast and wellness centre an absolute delight!
christa, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Good location, staff was very helpful
Romana, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

My room was not good . I had requested front . This room air freshness issue. Opened the window and could not sleep due to noise all both night . Breathing in room was tough .my friends were at the same time who booked directly and cheaper than me had better room . I will never book thru booking .com again. Staff was excellent but this was not good experience and my wife got sick in this room due yo breathing problems.
Pankaj, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Carmen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best breakfast I’ve ever had in a hotel. Great staff. Awesome location. Very clean and updated. Feels like a great deal
Scott, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great location. Close to the train station, Gornergrat train, shopping and restaurants. Very comfortable rooms with ample space and amenities.
Keerthika, 1-night family trip
Verified Expedia guest review

6/10 Good

Loved the hotel and the staff. The breakfast was great with lots of options. But ask for a hotel room away from the street. Our room was facing the street and the tourists were loud up till 2:00 am and the early morning work in the town started at 6:00 am. So basically, we just could not sleep at night. I loved the hotel but unfortunately had a bad experience.
Giridhar, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Right in the heart of Zermatt.
Paul, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

More than Perfect.
Excellent location, hearty welcome and wonderful services. Delicious restaurants as well. Not that much noisy even if the room is on street side.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

loved the balcony and the floral arrangements around the building.
sasank, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

Folabo, 1-night trip
Verified Expedia guest review

10/10 Exceptional

This hotel was very clean and spacious. It was walkable from the train station and had very nice amenities. Breakfast was included and delicious.
Patrick, 1-night romance trip
Verified Expedia guest review

8/10 Very good

It was really noisy outside and we couldn’t sleep. It lasted all night.
Abraham, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Our stay at The Pollux hotel in Zermatt was nothing short of exceptional. From the moment we arrived, the warm and welcoming atmosphere made us feel right at home. The check-in process was a breeze, with the friendly staff ensuring we were settled in quickly and efficiently. The hotel’s location is perfect, just a 5-6 minute walk from the main train station, making it incredibly convenient for travelers. Despite its central location, the hotel maintains a peaceful and cozy ambiance that is perfect for a relaxing getaway. Our accommodations were superb, featuring thoughtful amenities like robes, slippers and additional pillows. We also had a spa access, but sadly did not have time to use it. The room setup was ideal for our family, with two separate bedrooms and two bathrooms, providing ample space and privacy for us and our two sons ( balcony facing the street). The attention to detail in the room’s amenities truly enhanced our comfort. Waking up to a delicious breakfast in the morning was another highlight of our stay. The variety and quality of the food provided a perfect start to our day of exploring Zermatt. One of the most delightful aspects of our stay was the stunning view from our room, overlooking the charming center street. The main street of Zermatt is picturesque, bustling with shops and a diverse array of restaurants. We enjoyed strolling down the street, discovering new dining options and indulging in the local culture. Our experience @ The Pollux was fantastic
Marina, 1-night family trip
Verified Orbitz guest review

10/10 Exceptional

Fabulous hotel. Perfectly situated, with a choice of restaurants within and more within walking distance. Easy to reach from the train station and ideal for a visit to the Matterhorn. We had a fabulous meal in the Pinte restaurant and enjoyed drinks on the outside terrace. Great view from our room and the room was amazing. Had everything I needed and was super modern. Staff were really friendly and accommodating too. Would definitely recommend and would stay here again if I am so lucky.
Louisa, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Stay HERE
Great place, great staff
Daniel, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We had a true Swiss experience here. Great restaurant !
Mary, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

We loved our time at the Pollux! We stayed here for a few nights as a part of a longer trip and all agreed that the Pollux was our fav. The breakfast was wonderful, the sauna was much needed and used daily and the convenient amenities saved us a trip to the store more than once
Jared, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This is well kept, clean and comfortable hotel in the middle of Zermatt and very close to the train station.
Varun, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Mark, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great Hotel
Carlos, 2-night family trip
Verified Expedia guest review

8/10 Very good

I like the location of this hotel. Didn't stay long enough to eat at the restaurants but they looked good. The only downfall was my room was not ready at 3:00 p.m. like I was told it would be. The person originally checking as in was really nice but when I came back at 3:00 the second girl, in my opinion was a little rude. She seemed a little overwhelmed and not that friendly.
Chantell, 1-night family trip
Verified CheapTickets guest review

10/10 Exceptional

We booked the family room and absolutely loved the room we got. Great view of the city and special skylight windows that were remote controlled to open. Would love to stay here again.
Linh, 1-night family trip
Verified Expedia guest review