I hate writing bad reviews, but hotel management at Diar LeMedina preferred a bad review to refunding our last three nights, so here goes…
We waited an hour-and-a-half past check-in for our room with no explanation. No one came to inform us of anything; we had to keep approaching reception to ask.
Dinner was awful. The dining hall was cramped, crowded, dirty. You have to wait in long lines to get anything. You can barely move through the room. It was more of the same.
The first night, we were treated to all night partying from the nightclub right outside our room. We thought it would end at 2 AM. 3 AM rolled around, 4 AM no sleep. 5 AM we got dressed to go to reception, because the phone wasn’t working in our room (probably because they get so many complaints from the all-night pounding, which was literally shaking the desk and walls), but once we got outside, the club finally closed.
The final straw happened the next night at the restaurant. We brought in bottled water, because one of our party has a medical condition requiring low calcium water. The restaurant staff refused to allow it. I know that sounds ridiculous, and it is. My husband remained calm explaining the situation, but they went so far as to remove our glasses from our table, so we couldn’t use them.
Hotels.com tried to resolve the issue, but the hotel refused to refund us. Hotels.com was professional and helpful, offering coupons to put toward another hotel stay.