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Gran Melia Palacio de Isora

5.0 star property
Fuel up for island adventures with an energizing breakfast then kick back in style by the ocean-facing pool.

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Photo gallery for Gran Melia Palacio de Isora

Aerial view
Terrace/patio
9 restaurants, breakfast, lunch, dinner served; international cuisine
9 restaurants, breakfast, lunch, dinner served; international cuisine
9 restaurants, breakfast, lunch, dinner served; international cuisine
Escape to Gran Melia Palacio de Isora, a luxury eco-certified resort near Alcala Beach. Enjoy 9 on-site restaurants offering international cuisine, unwind at Spa by Clarins with treatments like hydrotherapy and yoga classes or relax at the poolside bar.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Non-smoking
  • Electric vehicle charging point

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 poolside bars
  • 5 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free children's club
  • 2 outdoor tennis courts
  • 24-hour fitness centre
  • Beach umbrellas
  • Beach sunloungers

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Cable/satellite TV service
  • Garden
  • Terrace
The current price is NZ$1,460
includes taxes & fees
4 Mar - 5 Mar

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Red Level Master Suite 2 Bedrooms Ocean View

32-inch flat-screen TV with satellite channels, TV

Red Level Master Suite 2 Bedrooms Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Fridge
Dining table
  • 116 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room Partial Sea View (2+1)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room Partial Sea View (2+1)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Sofa bed - single
Down duvet
Premium bedding
Blackout curtains
  • 48 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Red Level Suite Ocean View

32-inch flat-screen TV with satellite channels, TV

Red Level Suite Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Fridge
Dining table
  • 68 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room (Front Sea View)

Beach/ocean view

Deluxe Room (Front Sea View)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Separate bath and shower
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Suite

Premium bedding, down duvets, minibar, in-room safe

Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Fridge
Dining table
Flat-screen TV
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Master Suite

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Master Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Fridge
Dining table
Flat-screen TV
  • 116 sq m
  • Sleeps 6
  • 1 King Bed, 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Suite (2+1)

Premium bedding, down duvets, minibar, in-room safe

Suite (2+1)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Fridge
Dining table
Flat-screen TV
  • 68 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room (2+1)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room (2+1)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Sofa bed - single
Down duvet
Premium bedding
Blackout curtains
  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Suite (2+2)

Premium bedding, down duvets, minibar, in-room safe

Suite (2+2)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Fridge
Dining table
Flat-screen TV
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Partial Ocean View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, Partial Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Separate bath and shower
  • 48 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Separate bath and shower
  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Room (Front Sea View 2+1)

Beach/ocean view

Deluxe Room (Front Sea View 2+1)

Highlights

Furnished balcony or patio
Air conditioning
Flat-screen TV
Pillow menu
Sofa bed - single
Down duvet
Premium bedding
Blackout curtains
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Red Level, Suite, Resort View

Premium bedding, down duvets, minibar, in-room safe

Red Level, Suite, Resort View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Fridge
Dining table
  • 68 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Red Level Suite Ocean View

32-inch flat-screen TV with satellite channels, TV

Red Level Suite Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Fridge
Dining table
  • 68 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Red Level Suite Ocean View (2+2)

32-inch flat-screen TV with satellite channels, TV

Red Level Suite Ocean View (2+2)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Fridge
Dining table
  • 68 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Family Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Family Room

Highlights

Furnished balcony or patio
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Family Room (2+2)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Family Room (2+2)

Highlights

Furnished balcony or patio
Air conditioning
Fridge
Flat-screen TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
  • 48 sq m
  • Sleeps 4
  • 1 King Bed, 1 Single Sofa Bed and 1 Single Bed OR 2 Large Single Beds, 1 Single Sofa Bed and 1 Single Bed

View all photos for Red Level Master Suite 2 Bedrooms Resort View

Premium bedding, down duvets, minibar, in-room safe

Red Level Master Suite 2 Bedrooms Resort View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Fridge
Dining table
  • 116 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

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About the area

Map
Avenida Los Oceanos, s/n, Urb. La Jaquita, Alcalá, Guia de Isora, Tenerife, 38686

What's nearby

  • Alcala Beach - 8 min walk
  • Arena Beach - 5 min drive
  • Los Gigantes Marina - 8 min drive
  • Playa San Juan - 9 min drive
  • Los Gigantes Beach - 15 min drive

Getting around

  • Tenerife (TFS-Tenerife South) - 27 min drive
  • La Gomera (GMZ) - 129 min drive

Restaurants

  • ‪Playa de San Juan - ‬4 min drive
  • ‪Pangea - ‬1 min walk
  • ‪Tapas y Mas Tapas - ‬5 min drive
  • ‪Sun Bean - ‬4 min walk
  • ‪Casa Amadeo - ‬4 min drive

About this property

Gran Melia Palacio de Isora

At Gran Melia Palacio de Isora, you can spend time at the beach enjoying beach umbrellas, beachside drinks and sunloungers, plus activities such as scuba-diving, snorkelling and surfing/body boarding are nearby. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and Ayurvedic treatments. Pangea Food Market, one of 9 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious resort include 2 poolside bars, a free kid's club and a 24-hour fitness centre. Fellow travellers say great things about the helpful staff.

All-inclusive

All-inclusive room rates at Gran Melia Palacio de Isora are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Premium alcoholic drinks included
In-room minibar (non-alcoholic beverages included)

Land activities

Fitness facilities
Volleyball
Children's club

Lessons/classes/games

Aerobics
Pilates
Yoga

Entertainment

On-site live performances

Languages

English, French, German, Italian, Russian, Spanish

At a glance

DONE

Hotel size

    • 604 units
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets allowed (dogs only, 2 total)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (EUR 10 per night)
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 9 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Supervised childcare (surcharge)
  • Children's games
  • Lifeguard on-site

What to do

  • On the beach
  • Tennis lessons
  • Padel court
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Volleyball
  • Archery
  • Segway hire/tours
  • Shopping
  • Bike rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby
  • Whale watching nearby

Working away

  • Business centre
  • 15 meeting rooms
  • Conference space (12917 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Segway hire/tours

Facilities

  • 4 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness centre
  • 3 outdoor pools
  • Arcade/games room
  • Full-service spa
  • 3 outdoor padel courts
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Water slide
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water
  • Mediterranean architecture

Accessibility

  • Lift
  • Lift door width (centimetres): 130
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Recycling

Special features

Spa

Spa by Clarins has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Pangea Food Market – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting).
Nami Asian Bistro – This restaurant specialises in Asian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
L´Olio Trattoria & Pizza – Overlooking the ocean, this theme restaurant specialises in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Agave – This poolside theme restaurant specialises in Mexican cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Oasis Mediterranean – This poolside restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 25 for adults and EUR 10 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 80 per pet, per day

Parking

  • Self-parking costs EUR 10 per night

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the fitness facility
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses a grey water recycling system.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Gran Melia Palacio
Gran Melia Palacio Hotel
Gran Melia Palacio Hotel Isora
Gran Melia Palacio Isora
Gran Melia Guia De Isora
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
Palacio De Isora Gran Melia
Gran Meliá Palacio Isora Hotel Guia de Isora
Gran Meliá Palacio Isora Hotel
Gran Meliá Palacio Isora Guia de Isora
Gran Meliá Palacio Isora
RedLevel At Gran Melia Palacio De Isora Guia Tenerife
Gran Melia Palacio de Isora
Gran Meliá Palacio Isora Resort Guia de Isora
Gran Meliá Palacio Isora Resort
Gran Meliá Palacio de Isora
Gran Melia Palacio de Isora Resort
Gran Melia Palacio de Isora Guia de Isora
Gran Melia Palacio de Isora Resort Guia de Isora

Frequently asked questions

Does Gran Melia Palacio de Isora offer free cancellation for a full refund?

Yes, Gran Melia Palacio de Isora does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Gran Melia Palacio de Isora?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Gran Melia Palacio de Isora?

Yes, dogs are welcome, with a limit of 2 total. There's a charge of EUR 80 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Gran Melia Palacio de Isora?

Yes. Self-parking costs EUR 10 per night. Electric car charging is available.

What are the check-in and check-out times at Gran Melia Palacio de Isora?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Gran Melia Palacio de Isora and nearby?

Have fun with on-site activities such as archery, and improve your game on the tennis courts. Additional recreation on-site includes fitness classes, Pilates and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Gran Melia Palacio de Isora also has 2 poolside bars, 5 bars and a 24-hour fitness centre, as well as spa services, an arcade and a garden.

Are there restaurants at or near Gran Melia Palacio de Isora?

Yes, there are 9 on-site restaurants, featuring al fresco dining, international cuisine and garden views.

Does Gran Melia Palacio de Isora have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Gran Melia Palacio de Isora like?

Gran Melia Palacio de Isora is a short 6-minute walk from Tenerife Beaches and 8 minutes' walk from Alcala Beach.

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Gran Melia Palacio de Isora Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Relaxing
Anytime we feel like at home , with all the amenities always available
Riccardo, 6-night trip

10/10 Exceptional

Amazing Food in a beautiful setting
A return trip to a beautiful hotel, food is amazing and location for me to enjoy the peace and lovely scenic walks is great! I enjoyed the varied sports programme with excellent Pilates and yoga sessions daily ! The staff were all so friendly and welcoming making it a very enjoyable week in the sun for me
jayne, 7-night trip

8/10 Very good

Agave 👎 the rest 👌👌
2nd year and still our preferred destination during the Winter. Only difference from last year was the Agave restaurant. Was fantastic in 2024, but the new 2025 menu was not up to Agave standard. Warm dishes served cold while the wines where hot. Already looking forward to come back to our favorite Meliá resort next year👍👌
7-night trip

10/10 Exceptional

Very friendly staff, exceptional pool, beach is a fine minute walk away, rooms are very spacious and nicely decorated
Sarah, 7-night trip

10/10 Exceptional

really nice and peaceful place
Shabana, 2-night trip

10/10 Exceptional

Very friendly staff. Pools are amazing. Breakfast was great
Ariel, 9-night trip

10/10 Exceptional

We loved this hotel, the pool is beautiful and just the prefect place to relax.
Anna, 3-night trip

10/10 Exceptional

Pool-Service would be nice.
Alexander, 9-night trip

10/10 Exceptional

Excellent hotel. Friendly staff and top facilities with large outdoor infinity pool. Excellent food and wide eating options as well.
Nimalan, 4-night trip

10/10 Exceptional

Brilliant place wish we had more time. Very clean and the surroundings are breath taking.
Ntobeko, 2-night trip

10/10 Exceptional

Excellent hotel with service minded staff
An extremely well run large hotel with service minded staff and nice entertainment in the evenings.
Beautiful green gardens
Jessica, 3-night trip

10/10 Exceptional

Really first class. Wonderful and helpful staff with great facilities in a beautiful hotel. My only complaint is that I found it almost impossible to book the hotel restaurants. And some great local beaches nearby.
Nicholas, 5-night trip

10/10 Exceptional

Favourite hotel in Tenerife
Our favourite hotel in Tenerife, this was our third time here. They have kept their standards high all the time. Excellent range of restaurants. Besutiful property and location.
John, 4-night trip

10/10 Exceptional

The place looks fabulous
Shanil, 3-night trip

10/10 Exceptional

Amazing
Kelvin Antonio, 3-night trip

8/10 Very good

Lovely break
A lovely resort but if you did want to eat in the non-buffet restaurants in the evening it is challenging to book! However there are some really lovely local restaurants serving delicious food in the town - just a short walk away. It is surprising that a 5 star resort doesn’t offer complimentary water for guests in the room. Or offer water fountains around the resort to ensure that guests stay hydrated. However the resort is lovely.
Wendy, 5-night trip

8/10 Very good

Accommodation, housekeeping and staff were good as were the facilities. On the down-side, the specialty restaurants were difficult (if not impossible) to book and the additional snack sessions didn't exist
Michael John, 8-night trip

10/10 Exceptional

Another lovely stay in Gran Melia
Another lovely stay in Gran Melia. A welcome drink was offered on arrival which was greatly appreciated after a long day of travelling. We enjoyed a fabulous breakfast every morning in the beautiful plaza. We were made feel very welcome by all hotel staff. Every visit we enjoy the evening entertainment. Room has everthing you need and very comfortable bed. The only negative - please consider mattress toppers/pads for the sun loungers as they are not very comfortable!
Anne, 5-night trip

6/10 Good

You need to be prepared to queue for meals which can be very frustrating. First time I have experienced this and could see this was especially frustrating for young families. Poolside snack restaurants you should expect to wait for 30 - 40 minutes. The standard of food was generally high although kid options were limited and often chips were cold. The al la carte restaurants (if they could be booked) the food was not as good as the buffet. There is no pool side service for drinks which meant a long walk to the one poolside bar (who refuse to provide trays). The hotel grounds were pleasant and there were plenty of available sun lounges around the adult pool. The gym although small had a good selection of equipment. The spa was nice. Location of the hotel not great - no local amenities and a taxi to the main resort costs around 40 EURs one way. Certainly not a five star experience but suspect its one of the better hotels on the island (from what I could see).
Everaud, 7-night trip

8/10 Very good

The reservation procedure and queuing for lunch and dinner is appalling and unacceptable for what you believe is a 5 star hotel
Remy, 7-night trip

6/10 Good

Amazing property all around , didn’t like that some stuff said they don’t speak English but left a plate of food on my table as we where getting our food..
SINISA, 6-night trip

8/10 Very good

Very quiet room. Hated the long walk to my room, but that is the room i chose.
GEOFFREY, 7-night trip

4/10 Fair

Was not a 5 star hotel experience. Food was just ok. Poorly maintained but clean. Changed my room when I complained about the smell and the wet pillow. Found the service to be good but not memorable.
Christina, 7-night trip

10/10 Exceptional

I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen. What could have improved: Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service. I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end.
Francesco, 2-night trip

8/10 Very good

Just had a great week at this hotel - beautiful hotel with a great view. Entertainment was spot on with something different every night, which really bought everyone together. The areas around the hotel has some lovely chilled areas with the most comfortable seating and incredible views. We paid for the all inclusive package, which isnt cheap - however so many rules and regulations around this made this painful and meant we needed to think about what we can and cant do (not what you want to be doing whilst on holiday). All inclusive stopped at 11pm, yet the Entertainment continued until 11.30, so almost ensuring you are paying for drinks at this point (including soft drinks and water!) Booking the al a cart restaurants was painful and needed to be done at 5pm every day on an app. Which required support from staff. Can only booked for 2 days ahead, so again causing a bit of inconvenience. When in the al a carte, the food was incredible, however to be told that we couldnt order particular items from the menu in the asian was a bit of a downer due to the volume of food we were ordering. (Even when we offered to pay for these items, not included on all inclusive). This was just some of the experiences when it came to the service around food & drink and i dont think you can market this as all inclusive, which is a real shame. If you are looking for a quiet chilled week in the sun, this is your place, however be aware of some of the above.
Chelsea Fagan, 6-night trip