"Beautiful Grounds, but Marred by Timeshare Tactics and Poor Food
The Atmosphere & Grounds
I’ll start with the positives: the grounds are immaculate and the rooms are well-appointed. The staff is clearly well-trained in managing large crowds, and for those seeking a high-energy vacation club environment, this may be a dream.
The Service Experience
However, my experience was deeply disappointing. We booked this stay to break up a long journey from Thailand and New Zealand and to mark our 40th wedding anniversary. After a grueling red-eye flight, we were looking for the resort experience one expects at this price point. Instead, we felt "trapped" in a perpetual sales pitch.
When we sought technical assistance with the resort’s app at the welcome desk, we weren't given a solution; instead, we were met with a misleading high-pressure invitation to a timeshare presentation. I would never have booked this location had it been clearly disclosed that the priority here is timeshare sales rather than guest relaxation.
Dining & Health Issues
The logistical hurdles with the app meant we missed out on reservations for the main restaurant. We turned to the pool grill, where I ordered a BBQ sandwich that arrived dry and burnt. Regrettably, I ate it anyway—an error that cost me the next two days of my trip due to illness.
Final Verdict
While the property is physically beautiful, the "hotel food" warnings I received were an understatement, and the aggressive sales culture ruined it."
