The Ritz-Carlton, Shenzhen

5.0 star property
Luxury hotel with full-service spa, connected to the convention center, near Shenzhen Convention and Exhibition Center

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Photo gallery for The Ritz-Carlton, Shenzhen

Nightclub
Outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas, pool loungers
Hallway
Banquet hall
Exterior
Experience luxury and tranquility at The Ritz-Carlton, Shenzhen. Enjoy a refreshing Thai massage or aromatherapy treatment at the spa, bask in the sun by the pool with loungers and umbrellas, or unwind with yoga classes. With 3 on-site restaurants serving international cuisine and helpful staff available around-the-clock.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Electric vehicle charging point
  • Bar
  • Pool
  • Spa
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool and 2 hot tubs
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms

For families (6)

  • Free cots/infant beds
  • Private bathroom
  • Separate bath and shower
  • Separate sitting area
  • Television
  • Garden
The current price is NZ$339
includes taxes & fees
29 Sept - 30 Sept

Room options

Available filters for rooms
Showing 23 of 23 rooms

Premier King Bed Room

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
Down duvet
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Discovery Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Club Executive King Bed Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
  • 104 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe King Bed Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Premium bedding
Down duvet
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Club Deluxe King Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Club Executive Twin Bed Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Separate bedroom
  • 104 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

Club Suite, 1 Bedroom, Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Premium bedding
  • 104 sq m
  • Sleeps 3
  • 1 King Bed

Club Premier King Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Separate bedroom
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Garden View Twin Bed Room

7.0 out of 10
Good
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Separate bedroom
Premium bedding
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Premier Twin Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Separate bedroom
Premium bedding
  • 55 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

Deluxe Twin Bed Room

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Separate bedroom
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

Club Premier Twin Bed Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Separate bedroom
  • 55 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

Club Deluxe Twin Bed Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

Oasis Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Separate bedroom
  • 104 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Design Garden View King Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Separate bedroom
Premium bedding
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

Design Premier King Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Separate bedroom
Premium bedding
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Design Garden View Twin Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Separate bedroom
Premium bedding
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Design King Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Separate bedroom
Premium bedding
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Garden View King Bed Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Separate bedroom
Premium bedding
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

Design Twin Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Pillow menu
Separate bedroom
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

The Ritz-Carltion Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
  • 446 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Carlton Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Separate bedroom
  • 118 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Club Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
TV
Pillow menu
Separate bedroom
  • 62 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Map
116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048

What's nearby

  • Shenzhen Convention and Exhibition Center - 6 min walk - 0.6 km
  • Coco Park Shopping Center - 1 min drive - 0.7 km
  • Huanggang Border Crossing - 2 min drive - 2.1 km
  • Shenzhen Lianhuashan Park - 2 min drive - 2.1 km
  • Huaqiangbei - 3 min drive - 3.1 km

Getting around

  • Shenzhen (SZX-Shenzhen Intl.) - 32 min drive
  • Hong Kong International Airport (HKG) - 50 min drive
  • Hong Kong Lok Ma Chau Station - 3 min drive
  • Shenzhen Station - 6 min drive
  • Sungang Railway Station - 9 min drive
  • Gangxia Station - 8 min walk
  • Shenzhen Convention and Exhibition Center Station - 11 min walk
  • Fumin Station - 15 min walk
  • Airport shuttle (surcharge)
  • Train station pickup (surcharge)

Restaurants

  • ‪京味张烤鸭店 - ‬2 min walk
  • ‪勝記 Victory Restaurant - ‬2 min walk
  • ‪Baiyu BBQ - ‬4 min walk
  • ‪Haidilao Hotpot - ‬4 min walk
  • ‪寿司大 - ‬3 min walk

About this property

The Ritz-Carlton, Shenzhen

At The Ritz-Carlton, Shenzhen, you'll be a short five-minute drive from Shenzhen Convention and Exhibition Center and Huaqiangbei. You can visit the spa to be pampered with hot stone massages, body wraps or aromatherapy, and Flavorz 全日制餐厅, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar. The helpful staff and overall property condition get great marks from fellow travellers. Public transportation is only a short walk: Gangxia Station is 8 minutes and Shenzhen Convention and Exhibition Center Station is 11 minutes.

At a glance

DONE

Hotel size

    • 280 rooms
    • Arranged over 28 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi (speed: 25+ Mbps) and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free secured on-site self-parking
    • Secured on-site extended parking (CNY 60 per day)
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
    • On-site garage
DONE

Transfers

    • Airport shuttle (available 24 hours)*
    • Train station pickup*
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children's menu
  • Fence around the pool
  • Lifeguard on-site

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Mountain climbing nearby

Working away

  • Business centre
  • Meeting room
  • Conference centre (15737 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • 24-hour fitness centre
  • An outdoor pool
  • Full-service spa
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 110
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Portable bath seats
  • Lowered plug sockets in bathroom
  • Height-adjustable showerheads
  • Transfer shower
  • Doorbell and phone notifications
  • Lever door handles

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Complimentary wireless Internet access (speed of 25+ Mbps) and free wired Internet
  • Phone

Food and drink

  • Meal delivery service
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Local maps

Special features

Spa

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, Thai massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. Guests under 18 years old are not allowed in the spa.

Dining

Flavorz 全日制餐厅 – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Xingli 中餐厅 – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Paletto 意大利餐厅 – This fine-dining restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. Open daily.
Curv – This bar serves dinner and light fare. Happy hour is offered. Open daily.
Onyx – This lobby lounge serves breakfast, lunch, dinner and light fare. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 217 for adults and CNY 108.5 for children
  • Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one way)
  • Train station pick-up service is offered for an extra charge

Renovations and closures

The property will be renovating from 1 October 2025 to 6 October 2025 (completion date subject to change). The following areas are affected:
  • Dining venue
During renovations, the hotel will make every effort to minimise noise and disturbance.

Children & extra beds

  • Rollaway beds are available for CNY 408.1 per day

Parking

  • Secured extended parking costs CNY 60 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 11:00 PM
  • Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 18 years old are only allowed in the swimming pool with adult supervision
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Ritz-Carlton Hotel Shenzhen
Ritz-Carlton Shenzhen
Shenzhen Ritz-Carlton
Ritz-Carlton Shenzhen Hotel
The Ritz-Carlton, Shenzhen Hotel Shenzhen
The Ritz Carlton Shenzhen
The Ritz Carlton, Shenzhen
The Ritz-Carlton, Shenzhen Hotel
The Ritz-Carlton, Shenzhen Shenzhen
The Ritz-Carlton, Shenzhen Hotel Shenzhen

Frequently asked questions

Does The Ritz-Carlton, Shenzhen offer free cancellation for a full refund?

Yes, The Ritz-Carlton, Shenzhen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Ritz-Carlton, Shenzhen?

Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 11:00 PM.

Are pets allowed at The Ritz-Carlton, Shenzhen?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at The Ritz-Carlton, Shenzhen?

Yes, there's free self parking. Electric car charging is available.

Is an airport shuttle service offered by The Ritz-Carlton, Shenzhen?

Yes, an airport shuttle is available. The charge is CNY 600 per vehicle one way.

What are the check-in and check-out times at The Ritz-Carlton, Shenzhen?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Express check-in and check-out are available.

What is there to do at The Ritz-Carlton, Shenzhen and nearby?

Have fun during the warmer months with activities nearby such as mountain climbing. Additional recreation on-site includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. The Ritz-Carlton, Shenzhen also has 2 bars, an outdoor pool and a 24-hour fitness centre, as well as a sauna and a garden.

Are there restaurants at or near The Ritz-Carlton, Shenzhen?

Yes, there are 3 on-site restaurants, featuring international cuisine.

What's the area around The Ritz-Carlton, Shenzhen like?

The Ritz-Carlton, Shenzhen is in Futian, a short 8-minute walk from Gangxia Station and 7 minutes' walk from Shenzhen Convention and Exhibition Center.

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The Ritz-Carlton, Shenzhen Reviews

Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff
Location
Room
Breakfast
Furniture

Reviews

10/10 Exceptional

Great location, great service

Great location, great service; stuff is attentive and warm to all guests all time; gym and souana are delicious; excellent stay
YIFTACH, 2-night trip

10/10 Exceptional

今次住了新装修房層 很優質,房內用的東西,很好,很週到。
kin nam Ricky, 1-night trip

10/10 Exceptional

符合這個等級的標準,非常用心、有水準

這算是萬豪酒店裡頭高階的酒店,我覺得各方面都做得非常好,小細節也做到位,房間隔音很好,設備可能不是極新,但維護、整理得很好,整體而言我給滿分。
Danny, 4-night trip

10/10 Exceptional

Very convenient
marcus, 3-night trip

10/10 Exceptional

酒店人員友善,房間舒適清潔,地點方便。
Linda, 1-night trip

10/10 Exceptional

在深圳愉悅的家。會再次入住。
1-night trip

10/10 Exceptional

Great hotel great service great location! I will definitely go back!
Tomer, 5-night trip

10/10 Exceptional

All stuff are super nice and helpful. Good location.
yu, 2-night trip

10/10 Exceptional

さすがのホスピタリティ

I visited this hotel from Japan. I relaxed at the pool every day. It's all thanks to Baron, the senior lifeguard. He doesn't speak much English yet, but I was impressed by his hospitality. In this pool area, I could enjoy a drink while listening to the beautiful chirping of birds. Thank you, Baron. I am SATO from JAPAN
kazunari, 2-night trip

10/10 Exceptional

非常友善及服務優良!
Wai Tak, 2-night trip

10/10 Exceptional

세계최고
Kwanshick, 4-night trip

10/10 Exceptional

세계 최고의 호텔
Kwanshick, 3-night trip

10/10 Exceptional

Wonderful staffs, nice spa, next to great eating shopping mall
Monty, 1-night trip

10/10 Exceptional

服务亲切 设施齐全

酒店服务非常好,亲切温暖。健身房游泳池体验也很好,尤其游泳池的景色极佳。
qiang, 1-night trip

10/10 Exceptional

Awesome experience on all counts.
Shazzasbazzar, 2-night trip

10/10 Exceptional

房間的設計舊了一點,但整體乾淨整齊。房間的冷氣機有一些滴水,但不太影響住宿體驗。職員親切有禮,會隨時幫助客人。房務部的清潔人員會記得我需要喝很多水,於翌日打掃時會放多數瓶水在房間內,服務體貼入微。自助早餐選擇甚多,味道也不錯,連續吃了兩天也不嫌悶。去了健身房,空間很大,健身機械齊備,重訓及cardio機的數量都多,不需要等候使用,很適合健身人士。
Yuk Lin Anita, 2-night trip

8/10 Very good

Great delightful
Tak chi, 2-night trip

10/10 Exceptional

Prima hotel, hoewel niet meer splinternieuw. Goede bedden en uitstekend ontbijt, tikje té formeel qua algehele sfeer
Gijsbert, 1-night trip

10/10 Exceptional

地點方便,近地鐵,左右多食店,下次會再入住,同時upgrade 了房間,非常滿意
Yuk Fong Marina, 1-night trip

8/10 Very good

Great service, property and facilities a bit dated.
Stephen, 1-night trip

10/10 Exceptional

The staff are extremely nice
James, 1-night trip

10/10 Exceptional

Excellent service
brad, 2-night trip

10/10 Exceptional

We had a lovely stay. Will come back again.
Judy, 1-night trip

10/10 Exceptional

服務態度非常好
Sze Chai, 1-night trip

10/10 Exceptional

The staffs are friendly and the service is excellent
Joe, 1-night trip