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Novotel Marrakech Hivernage

4.0 star property
Family-friendly hotel with outdoor pool, near Jemaa el-Fnaa

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Photo gallery for Novotel Marrakech Hivernage

Front of property
Premium bedding, in-room safe, desk, soundproofing
Lunch and dinner served
Outdoor pool, pool umbrellas
Terrace/patio
In the heart of Marrakech, Novotel Marrakech Hivernage welcomes you to an upscale retreat. Enjoy a rejuvenating spa treatment, connect with family over lunch at Bazz'art or let the kids play in the arcade while you unwind by the outdoor pool.

Reviews

7.4 out of 10
Good

Popular amenities

  • Gym
  • Non-smoking
  • Bar
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Children's pool
  • Room service
  • Babysitting
  • Business centre
  • Terrace
  • 24-hour front desk
  • Garden

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Rollaway/extra beds
  • Private bathroom
  • Television
The current price is NZ$223
includes taxes & fees
25 May - 26 May

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Twin Room, Multiple Beds

Superior Twin Room, Multiple Beds

Superior Twin Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
HDTV
Sofa bed - double
Premium bedding
Shower/bath combination
Private bathroom
Eco-friendly toiletries
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
HDTV
Sofa bed - double
Premium bedding
Shower/bath combination
Private bathroom
Eco-friendly toiletries
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Double Bed with Sofa bed

Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 1 Double Bed with Sofa bed

Highlights

Balcony
Soundproofed
Air conditioning
HDTV
Sofa bed - double
Premium bedding
Private bathroom
Shower/bath combination
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
HDTV
Sofa bed - double
Premium bedding
Shower/bath combination
Private bathroom
Eco-friendly toiletries
  • City view
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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Outdoor pool, pool umbrellas, pool loungers

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8.8 out of 10, Excellent, 81 reviews
The price is NZ$255
includes taxes & fees
11 May - 12 May
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About the area

Map
Rue Haroun Errachid, Quartier De L Hivernage, Marrakech, 40000

What's nearby

  • Menara Mall - 12 min walk - 1.1 km
  • Koutoubia Mosque - 12 min walk - 1.1 km
  • Marrakech Plaza - 17 min walk - 1.5 km
  • Jemaa el-Fnaa - 19 min walk - 1.7 km
  • Majorelle Garden - 3 min drive - 2.6 km

Getting around

  • Marrakech (RAK-Menara) - 8 min drive
  • Marrakech Central Station - 28 min walk

Restaurants

  • ‪Casino de Marrakech - ‬3 min walk
  • ‪Cappuccino - Morocco - ‬5 min walk
  • ‪HUQQA GARDEN MARRAKECH - ‬4 min walk
  • ‪Café Extrablatt - ‬2 min walk
  • ‪Palais Jad Mahal - ‬3 min walk

About this property

Novotel Marrakech Hivernage

When you stay at Novotel Marrakech Hivernage, you'll be a short five-minute drive from Jemaa el-Fnaa and Avenue Mohamed VI. Guests can indulge in manicures and pedicures, and Bazz'art serves lunch and dinner. Other highlights include an outdoor pool, a bar/lounge and a fitness centre.

Languages

Arabic, English, French

At a glance

DONE

Hotel size

    • 112 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-out available
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • One child (15 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 50+ Mbps)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Babysitting (surcharge)

Working away

  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2009
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Arcade/games room
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only

Accessibility

  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 50+ Mbps)
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Bazz'art – This brasserie serves lunch and dinner. Guests can enjoy drinks at the bar.
Comptoir Nomade – On-site bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MAD 16.50 per person, per night. This tax does not apply to children under 12 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MAD 120 for adults and MAD 60 for children
  • Late checkout can be arranged for an extra charge of MAD 500 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for MAD 150.0 per night

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Suite Novotel Hotel Marrakech
Suite Novotel Marrakech
Suite Novotel Marrakech Hotel Marrakech
Novotel Suites Marrakech Hotel
Novotel Suites Marrakech
Novotel Marrakech Hivernage Hotel
Novotel Marrakech Hivernage
Novotel Marrakech Hivernage Hotel
Novotel Marrakech Hivernage Marrakech
Novotel Marrakech Hivernage Hotel Marrakech

Frequently asked questions

Does Novotel Marrakech Hivernage offer free cancellation for a full refund?

Yes, Novotel Marrakech Hivernage does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Novotel Marrakech Hivernage?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Novotel Marrakech Hivernage?

Sorry, pets aren't allowed.

What are the check-in and check-out times at Novotel Marrakech Hivernage?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge of MAD 500 (subject to availability). Express check-out and contactless social distancing and check-out are available.

Is there an on-site casino at Novotel Marrakech Hivernage?

No, this hotel doesn't have a casino, but Casino de Marrakech (6-min walk) and Le Grand Casino de La Mamounia (7-min walk) are both nearby.

What is there to do at Novotel Marrakech Hivernage and nearby?

Novotel Marrakech Hivernage has an outdoor pool and a fitness centre, as well as an arcade and a garden.

Are there restaurants at or near Novotel Marrakech Hivernage?

Yes, there's an on-site restaurant, Bazz'art.

What's the area around Novotel Marrakech Hivernage like?

Novotel Marrakech Hivernage is in Gueliz, a short 8-minute drive from Marrakech (RAK-Menara) and 19 minutes' walk from Jemaa el-Fnaa.

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Novotel Marrakech Hivernage Reviews

Reviews

7.4

Good

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Popular mentions

Room
Location
Service staff
Value
Breakfast
Bathroom
Restaurant
Bed

Reviews

10/10 Exceptional

Staff at the restaurant were outstanding!
Mohammad, 14-night trip

10/10 Exceptional

Staff service was exceptional. Especially receptionist Imane. Location is very good, very central. Can walk to Menara mall and walk over to old town too. Across the road there is a taxi rank and horse carriages station.
Usman, 4-night trip

10/10 Exceptional

Excellent
Aathavan, 3-night trip

8/10 Very good

Nice breakfast, city center in walkable distance, room was spacy, hotel is in good shape, bath tub, fridge, microwave and water boiler were ready to use. Not so good: there was a city view anounced but the view was inside the yard with no balcony
Holger, 2-night trip

8/10 Very good

Good place to stay
Rajeswara, 2-night trip

8/10 Very good

I really nice place. I will recommend this friendly place for anyone going to Marrakech. Very helpful welcome staff
Nzuki, 7-night trip

2/10 Poor

Poor experience with reservation

Unfortunately after paying well in advance upon my arrival one day later than my check in date I was told I had no reservation with them that I should go to hotels.com and ask them what happened. This is despite the fact that I self checked in via the mail and prepaid in full for 5 nights. Emails sent to them and hotels.com have remained unanswered.
Uwaoma, 5-night trip

4/10 Fair

Hotel office is getting renovated
Fawaz, 1-night trip

10/10 Exceptional

Amazing place at the right price

Great location Great hotel
feraz, 3-night trip

8/10 Very good

It was really clean, nice people, near by everything and we really liked the room
Ruby Naomi, 11-night trip

4/10 Fair

Poorly maintained. Non-existent shower but enough to flood the bathroom and room due to missing trim. Noisy from streets. Air conditioning didn't work. Staff not very helpful.
Douglas, 2-night trip

6/10 Good

They had zero air conditioning even though it was really hot. We had to sleep with the windows and doors open and it was really noisy outside!
Paul, 6-night trip

8/10 Very good

Very good location. Good facilities. Recommended.
Adil Yusuf, 7-night trip

10/10 Exceptional

Everything was great

2/10 Poor

I don’t recommend this hotel. This is really overvalued and the staff is terrible.
khaled, 2-night trip

10/10 Exceptional

The location in Hivernage is very good with easy access to both the Medina and Gueliz. The room was clean and spacious and the service excellent, the team made me feel super welcome from the security at the entrance to the front desk, the bar and the restaurant.
Laurent, 3-night trip

8/10 Very good

Clean, and nice Staff
Maher, 4-night trip

6/10 Good

Despite Fitness center being listed in the hotel services, there is no such. There is a room with no equipment.
ALBA CATALINA MORALES, 5-night trip

10/10 Exceptional

Helpful staff. Rooms clean and practical. Hotel facilities are very good
Donna, 6-night trip

10/10 Exceptional

An enjoyable and relaxing stay in Marrakesh.

The hotel was very well located in the city and was within reasonable walking distance of all the locations I wanted to visit in the city. It was also 10 minutes from the airport and Gare de Marrakesh train station. The hotel was very nice and the room accommodated was lovely, comfortable and spacious. The breakfasts provided by the hotel were lovely with a wide variety of options. All of the staff I encountered were very friendly and helpful. The room was cleaned very day and 2 bottles of water provided each day along with coffee, tea and toiletries. The hotel has a very small gym (cardio equipment) and a large relaxing pool area. If I was returning to Marrakesh I would stay at the hotel again. Thank you.
John, 3-night trip

10/10 Exceptional

Environment
Abdouzakou, 3-night trip

10/10 Exceptional

Great
Sayed, 1-night trip

8/10 Very good

The staff at the hotel were all excellent and helpful, from the reception to the restaurant, poolside and the cleaning crew. I would say the decor is a bit tired, there needs to be more staff on reception at check in time as there only ever seems to be one. I had to queue for 30 mins which after a long and delayed journey was not a great experience. Also there was a planned power outage one day of the stay, it appears there were signs up mentioning this however they were in French which I don’t speak. It would have been helpful to have been notified in another way so we could have planned around it.
Melissa, 3-night trip

2/10 Poor

The hotel is old and needs some serious renovation.
Swarnalata, 2-night trip

8/10 Very good

Very good experience

Very good experience. Staff was very friendly and was always available to resolve any issues. Cleaning staff did a good job however at times needed a reminder. Breakfast was good but could improve by having more variety of fruits and children friendly items. Overall very good experience and highly recommended.
Aysha, 5-night trip