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Polat Thermal Hotel

5.0 star property
Mountain hotel in Pamukkale with 2 restaurants and 2 indoor pools

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Photo gallery for Polat Thermal Hotel

Deluxe Villa | View from room
2 indoor pools, seasonal outdoor pool, pool umbrellas, pool loungers
Deluxe Villa
Exterior
Massages
Immerse yourself in luxury at Polat Thermal Hotel, where natural hot springs meet modern comforts. Indulge in a rejuvenating massage at the on-site spa, enjoy shopping and dining at one of the two restaurants or relax by the pool with sun loungers and umbrellas.

Reviews

5.6 out of 10

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Gym
  • Non-smoking
  • Spa

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 2 indoor pools
  • Hot springs
  • Fitness centre
  • Steam room
  • Seasonal outdoor pool
  • Children's pool
  • Waterslide
  • Pool bar
  • 24-hour room service

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Playground on-site
  • Television
  • Garden
The current price is NZ$288
includes taxes & fees
4 Mar - 5 Mar

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Standard Room

Minibar, soundproofing, free cots/infant beds, free WiFi

Standard Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Bathrobes
Shower/bath combination
Private bathroom
Hairdryer
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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Garden

Hierapark Thermal & Spa Hotel

  • Pool
  • Spa
  • Airport transfer
  • Pet-friendly
8.2 out of 10, Very good, 277 reviews
The price is NZ$230
includes taxes & fees
20 Feb - 21 Feb
Hierapark Thermal & Spa Hotel
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About the area

Map
Karahayit Mevkii, Denizli, Denizli, 20290

What's nearby

  • Red Travertine of Karahayit - 11 min walk
  • Hierapolis - 4 min drive
  • Pamukkale Thermal Pools - 7 min drive
  • Antique Pool - 9 min drive
  • Cleopatra Pools - 9 min drive

Getting around

  • Denizli (DNZ-Cardak) - 70 min drive
  • Goncali Station - 26 min drive
  • Denizli Station - 30 min drive
  • Saraykoy Station - 32 min drive

Restaurants

  • ‪Karahayıt Meydan Dönercisi - ‬14 min walk
  • ‪Pam Thermal Restaurant - ‬17 min walk
  • ‪Ece Yengari Restorant - ‬10 min walk
  • ‪Yörük Evi - ‬6 min walk
  • ‪Semaver Gözleme Çay Evi - ‬8 min walk

About this property

Polat Thermal Hotel

At Polat Thermal Hotel, you'll be within a 10-minute drive of Pamukkale Thermal Pools. Guests can be pampered with massages at the spa, and Hiera Restaurant, one of 2 restaurants, serves breakfast and dinner. Other highlights at this luxurious hotel include 2 indoor pools, a poolside bar and a fitness centre.

Languages

English, German, Turkish

At a glance

DONE

Hotel size

    • 252 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: anytime
    • Express check-in available
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site motorhome/coach/lorry parking (fees apply)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Water slide
  • Playground
  • Local/corner shop

What to do

  • Hot springs
  • Shopping

Working away

  • Meeting rooms
  • Computer station
  • Conference space (4542 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 7 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in reception
  • Fitness centre
  • 2 indoor pools
  • Seasonal outdoor pool
  • Full-service spa
  • Steam room
  • Water slide
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. There are hot springs on site.

Dining

Hiera Restaurant – This buffet restaurant serves breakfast and dinner.

Fees & policies

Renovations and closures

The property is closed between 2 February and 13 May.

Children & extra beds

  • Rollaway beds are available for TRY 150.0 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
Masks are required in public areas for unvaccinated guests.
Property Registration Number 8133

Also known as

Hotel Polat Thermal
Polat Thermal
Polat Thermal Denizli
Polat Thermal Hotel
Polat Thermal Hotel Denizli
Polat Thermal Hotel Pamukkale
Polat Thermal Pamukkale
Polat Thermal Hotel Hotel
Polat Thermal Hotel Denizli
Polat Thermal Hotel Hotel Denizli

Frequently asked questions

Is Polat Thermal Hotel currently open?

The property is closed between 2 February and 13 May.

Is there a pool at Polat Thermal Hotel?

Yes, there are 2 indoor pools, a seasonal outdoor pool and a children's pool.

Are pets allowed at Polat Thermal Hotel?

Sorry, neither pets nor service animals are allowed.

What are the check-in and check-out times at Polat Thermal Hotel?

Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon. Express check-in is available.

What is there to do at Polat Thermal Hotel and nearby?

On-site recreation at Polat Thermal Hotel includes hot springs. Indulge in a treatment at the spa and enjoy a swim in one of the 2 indoor swimming pools. Polat Thermal Hotel also has a water slide and a steam room, as well as spa services and a garden.

Are there restaurants at or near Polat Thermal Hotel?

Yes, there are 2 on-site restaurants.

What's the area around Polat Thermal Hotel like?

Polat Thermal Hotel is a short 11-minute walk from Red Travertine of Karahayit and 16 minutes' walk from Pamukkale-Hierapolis.

Polat Thermal Hotel Reviews

Reviews

5.6

5.2/10

Cleanliness

5.8/10

Staff & service

6.6/10

Amenities

5.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Very good

A lot of leftover around the hot pool clothes some food empty drinking cans towels
yousef, 1-night trip

8/10 Very good

Loved the indoor thermal hot spring. Food very good. Pools to cold. No washcloths. Said use pool towels but then charged for them. We didnt bring money down to swim. Had to walk to room wet.
Christina, 1-night trip

2/10 Poor

Stay away
Noise: the hotel plays club music in the open courtyard 8-11pm where old male guests try to dance with youbg belly dancers. The walls are so thin you can hear entire conversations next door so with that kind of music you wont be ablw tonsleep. Staff refuse to tuen it down. If you have tours scheduled early (some tours depart around 5am), you'll be exhausted. Worsr cuatomer service I've ever experienced where the stafd will hang up on you and ignore you for an hour when youre standing right in front of them. The front desk was annoyed with my request to turn down the music so they fave out my passport info to a nosy bystander guest when he asked for it Cold water: if you plan on showering at the same time as other guests, you won't have hot water Cleanliness: i found pubic hairs on the bathroom doors when i first entered my new room Bed: the ned is rock hard and feels like sleeping on a plank It's really a 3 star hotel at best. Very old and outdated. Horrific cusromer service
2-night trip

2/10 Poor

Rezalet
Akşam geç saatte giriş yaptım,reception pernoleni, güler yüzlü yardımcı oldular.Odalar çok kötü,spa bölümü rezalet.Odakarda ucuz kağıt terlik,klima rahatsız edici,banyolar kötü kokuyor.Spa bölümüne inmem istedim bornoz havlu vb ihtiyaçlar bulunmuyor,yardımcı olanda yok.Neyse gece gürültü ortamda uyudum.Sabah kahvaltısına indim ,inşaat şantiyelerinde kahvaltı görünümü herşey karma karışık,Herşeyi ile tek yıldızı bile hak etmiyor.
Mehmet, 1-night trip

6/10 Good

Marcello, 2-night trip

10/10 Exceptional

Yeliz, 5-night trip

6/10 Good

Oda temizliği hiç iyi değil
Oda trmizliği çok kötüydü. Roz alınmamış yatak altları toz içinde. Sabun yok duş jeli şampuan zaten yoktu. Odalarve korudorlar inanılmaz soğuktu. Üşüdük. Artı oda tozu hasta olarak çıktık. Büyük bir beklentim yoktu, kusırda aramıyorum amaodada neden temiz tealim edilmez ki
Gülsen, 2-night trip

8/10 Very good

Orhan Zeki, 1-night trip

8/10 Very good

Nettes und freundliches Personal an der Rezeption

2/10 Poor

Ercüment, 1-night trip

10/10 Exceptional

Vadim, 1-night trip

8/10 Very good

Luay, 1-night trip

10/10 Exceptional

Cool thermal pool, excellent food!
Cool thermal pool, excellent food!
Vadim, 1-night trip

6/10 Good

Hôtel correct sans plus pour un 5 étoile
Khadouja, 2-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

A little disappoinment
I remember enjoying the five star quality of a hot springs hotel located near the Hierapolis antique grave site. Also located nearby is Pamukkale (Cotton Castle) that amazes any new comer. That was about 20-25 years ago when the hotel was brand new...However this time it was a little disappointment, as the hotel has gotten old and the quality of services rendered was not what I expected. I know it is a temporary situation, and with the conditions getting better in the country, the hotel will go back to its good old days. Otherwise, I recommend the hotel for everyone.
This review was submitted before 2018 and has not been verified.

6/10 Good

This review was submitted before 2018 and has not been verified.

2/10 Poor

Berbat, Berbat
Oda berbat, ısıtma sistemi çok çok kötü, termal havuz çok sıcak insanın bedenini haşladı, sıcak havuz buz gibi, yemekler berbat Nasıl 5 yıldız verilmiş bilemiyorum. Kimseye tavsiye edemem.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Eccellent
Beautiful sea view property, close to all restaurants.
This review was submitted before 2018 and has not been verified.

8/10 Very good

good
:)
This review was submitted before 2018 and has not been verified.

4/10 Fair

Shabby, a little creepy
The facilities are in need of an update. Insects in room. Staff needs training. Buffet was not appetizing, wasn't replenished, so if you do not arrive at the very beginning, there isn't much, and what's there is picked over, not fresh looking. Spa is okay, but expensive. The indoor pool is very nice, but cold.
This review was submitted before 2018 and has not been verified.

2/10 Poor

Terrible el hotel para el costo y el lugar
El hotel es viejo, no tiene mantenimiento. El cuarto huele a cigarrillo.
This review was submitted before 2018 and has not been verified.

6/10 Good

Needs renovation
Nice lobby, check in was fine the room was nonsmoking but smelled like smoke. The dinner is included which is nice, and it was acceptable. There was live music and a belly dancer which was fun. The air conditioning was poor we opened our window and the lighting in the room was poor. The breakfast had food left over from the previous dinner.
This review was submitted before 2018 and has not been verified.

2/10 Poor

Terrible
Muy sucio y la comida es como para carceleros. El buffet se nota que es reciclado de varios días. La verdad que deja mucho que desear yo le daría 1 🌟
This review was submitted before 2018 and has not been verified.

2/10 Poor

Ac not working in any room in May, tons of mosquit
no ac in any room, it was hot and full of mosquitoes, all they offered was to open the windows and use repellent, had to spray the room like 5 times, couldn't sleep.
This review was submitted before 2018 and has not been verified.

4/10 Fair

Off season
The facilities in the hotel were impressive and location was very nice, but since we stayed off-season the hotel was not really operational. With limited choice of food in the hotel at this time it was a tough stay. The staff, though friendly does not facilitate the guests and we were refused many requests during a days stay. In season may be a good option but I would not advise staying here off season