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Polat Thermal Hotel

5.0 star property
Mountain hotel in Pamukkale with 2 restaurants and 2 indoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Polat Thermal Hotel

Deluxe Villa | View from room
2 indoor pools, seasonal outdoor pool, pool umbrellas, pool loungers
Massages
Exterior
Deluxe Villa

Reviews

5.6 out of 10

Popular amenities

  • Bar
    Bar
  • Non-smoking
    Non-smoking
  • Pool
    Pool
  • Parking available
    Parking available
  • Spa
    Spa
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 2 indoor pools
  • Hot springs
  • Fitness centre
  • Steam room
  • Seasonal outdoor pool
  • Children's pool
  • Waterslide
  • Pool bar
  • 24-hour room service
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Playground on-site
  • Television
  • Garden
The price is NZ$339
includes taxes & fees
8 Dec - 9 Dec

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Standard Room

Minibar, soundproofing, free cots/infant beds, free WiFi

Standard Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Shower/bath combination
Hairdryer
Private bathroom
Bathrobes
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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Garden

Hierapark Thermal & Spa Hotel

Pool
Spa
Airport transfer
Pet-friendly
8.4 out of 10, Very good, (259)
The price is NZ$251
includes taxes & fees
25 Nov - 26 Nov
Hierapark Thermal & Spa Hotel
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About the area

Map
Karahayit Mevkii, Denizli, Denizli, 20290

What's nearby

  • Red Travertine of Karahayit - 11 min walk - 0.9 km
  • Pamukkale Travertine Terraces - 6 min drive - 6.5 km
  • Pamukkale Thermal Pools - 7 min drive - 4.8 km
  • Hierapolis - 8 min drive - 4.5 km
  • Antique Pool - 9 min drive - 4.7 km

Getting around

  • Denizli (DNZ-Cardak) - 70 min drive
  • Goncali Station - 26 min drive
  • Denizli Station - 30 min drive
  • Saraykoy Station - 32 min drive

Restaurants

  • ‪Karahayıt Meydan Dönercisi - ‬14 min walk
  • ‪Pam Thermal Restaurant - ‬17 min walk
  • ‪Ece Yengari Restorant - ‬10 min walk
  • ‪Yörük Evi - ‬6 min walk
  • ‪Semaver Gözleme Çay Evi - ‬8 min walk

About this property

Polat Thermal Hotel

At Polat Thermal Hotel, you'll be within a 10-minute drive of Pamukkale Thermal Pools. Guests can be pampered with massages at the spa, and Hiera Restaurant, one of 2 restaurants, serves breakfast and dinner. Other highlights at this luxurious hotel include 2 indoor pools, a poolside bar and a fitness centre.

Languages

English, German, Turkish

At a glance

Hotel size

  • 252 rooms

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: anytime
  • Express check-in available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site motorhome/coach/lorry parking (fees apply)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Water slide
  • Playground
  • Local/corner shop

What to do

  • Hot springs
  • Shopping

Working away

  • Meeting rooms
  • Computer station
  • Conference space (4542 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 7 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in reception
  • Fitness centre
  • 2 indoor pools
  • Seasonal outdoor pool
  • Full-service spa
  • Steam room
  • Water slide
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. There are hot springs on site.

Dining

Hiera Restaurant – This buffet restaurant serves breakfast and dinner.

Fees & policies

Renovations and closures

The property is closed between 2 February and 13 May.

Children & extra beds

  • Rollaway beds are available for TRY 150.0 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
Masks are required in public areas for unvaccinated guests.
Property Registration Number 8133

Also known as

Hotel Polat Thermal
Polat Thermal
Polat Thermal Denizli
Polat Thermal Hotel
Polat Thermal Hotel Denizli
Polat Thermal Hotel Pamukkale
Polat Thermal Pamukkale
Polat Thermal Hotel Hotel
Polat Thermal Hotel Denizli
Polat Thermal Hotel Hotel Denizli

Frequently asked questions

Is Polat Thermal Hotel currently open?
The property is closed between 2 February and 13 May.
Is there a pool at Polat Thermal Hotel?
Yes, there are 2 indoor pools, a seasonal outdoor pool and a children's pool.
Are pets allowed at Polat Thermal Hotel?
Sorry, neither pets nor service animals are allowed.
What are the check-in and check-out times at Polat Thermal Hotel?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon. Express check-in is available.
What is there to do at Polat Thermal Hotel and nearby?
On-site recreation at Polat Thermal Hotel includes hot springs. Indulge in a treatment at the spa and enjoy a swim in one of the 2 indoor swimming pools. Polat Thermal Hotel also has a water slide and a steam room, as well as spa services and a garden.
Are there restaurants at or near Polat Thermal Hotel?
Yes, there are 2 on-site restaurants.
What's the area around Polat Thermal Hotel like?
Polat Thermal Hotel is a short 11-minute walk from Red Travertine of Karahayit and 16 minutes' walk from Pamukkale-Hierapolis.

Polat Thermal Hotel Reviews

Reviews

5.6

5.4/10

Cleanliness

5.8/10

Staff & service

7.4/10

Amenities

5.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Poor

Stay away
Noise: the hotel plays club music in the open courtyard 8-11pm where old male guests try to dance with youbg belly dancers. The walls are so thin you can hear entire conversations next door so with that kind of music you wont be ablw tonsleep. Staff refuse to tuen it down. If you have tours scheduled early (some tours depart around 5am), you'll be exhausted. Worsr cuatomer service I've ever experienced where the stafd will hang up on you and ignore you for an hour when youre standing right in front of them. The front desk was annoyed with my request to turn down the music so they fave out my passport info to a nosy bystander guest when he asked for it Cold water: if you plan on showering at the same time as other guests, you won't have hot water Cleanliness: i found pubic hairs on the bathroom doors when i first entered my new room Bed: the ned is rock hard and feels like sleeping on a plank It's really a 3 star hotel at best. Very old and outdated. Horrific cusromer service
2-night trip
Verified Hotels.com guest review

8/10 Very good

Loved the indoor thermal hot spring. Food very good. Pools to cold. No washcloths. Said use pool towels but then charged for them. We didnt bring money down to swim. Had to walk to room wet.
Christina, 1-night family trip
Verified Expedia guest review

8/10 Very good

A lot of leftover around the hot pool clothes some food empty drinking cans towels
yousef, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Vadim, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Luay, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Cool thermal pool, excellent food!
Cool thermal pool, excellent food!
Vadim, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Eccellent
Beautiful sea view property, close to all restaurants.
Verified Hotels.com guest review

8/10 Very good

good
:)
Verified Hotels.com guest review

4/10 Fair

Shabby, a little creepy
The facilities are in need of an update. Insects in room. Staff needs training. Buffet was not appetizing, wasn't replenished, so if you do not arrive at the very beginning, there isn't much, and what's there is picked over, not fresh looking. Spa is okay, but expensive. The indoor pool is very nice, but cold.
Verified Expedia guest review

6/10 Good

Needs renovation
Nice lobby, check in was fine the room was nonsmoking but smelled like smoke. The dinner is included which is nice, and it was acceptable. There was live music and a belly dancer which was fun. The air conditioning was poor we opened our window and the lighting in the room was poor. The breakfast had food left over from the previous dinner.
Verified Expedia guest review

2/10 Poor

Ac not working in any room in May, tons of mosquit
no ac in any room, it was hot and full of mosquitoes, all they offered was to open the windows and use repellent, had to spray the room like 5 times, couldn't sleep.
Verified Expedia guest review

4/10 Fair

Off season
The facilities in the hotel were impressive and location was very nice, but since we stayed off-season the hotel was not really operational. With limited choice of food in the hotel at this time it was a tough stay. The staff, though friendly does not facilitate the guests and we were refused many requests during a days stay. In season may be a good option but I would not advise staying here off season
Verified Hotels.com guest review

4/10 Fair

Thank god there are beautiful things to see nearby
After a lot of research decided that this hotel was the best of a number of not so good options. Unfortunately that was probably right as the hotel (like many in the region) was not focused on food or service and caters to large bus (budget) tourist groups. When you check in you are immediately approached by English speaking (the only ones in the place?) older men who encourage you to have a massage. The massage was good but very expensive, especially considering the rest of the facilities. The rooms were were showing wear and tear and no one in the hotel seemed to speak anything but Turkish. We had difficulties making local travel arrangements due to this.
Verified Expedia guest review

6/10 Good

Ok. Needs a few improvements.
Rooms are comfortable and clean. Bathrooms need upgrading. Pools are nice and clean. Pretty well maintained hotel. Drink prices are absolutely ridiculous. 45 € for a 5€ bottle of wine. So don't drink before checking for the price. Paid 75€ three people. I think it was a bargain
Verified Expedia guest review

2/10 Poor

The no star 5 star hotel
The hotel disappoints at evvery level. There is only one restaurant with no menu service and terrible food. If not for the salad bar we would not have eaten anything. Breakfast consisted of instant coffee and eggs any way as long as it was an omlette. The room ac did not work. The staff was not helpful and we wasted our 2 days due to their lack of customer service.
Verified Expedia guest review

2/10 Poor

Rezalet
Akşam geç saatte giriş yaptım,reception pernoleni, güler yüzlü yardımcı oldular.Odalar çok kötü,spa bölümü rezalet.Odakarda ucuz kağıt terlik,klima rahatsız edici,banyolar kötü kokuyor.Spa bölümüne inmem istedim bornoz havlu vb ihtiyaçlar bulunmuyor,yardımcı olanda yok.Neyse gece gürültü ortamda uyudum.Sabah kahvaltısına indim ,inşaat şantiyelerinde kahvaltı görünümü herşey karma karışık,Herşeyi ile tek yıldızı bile hak etmiyor.
Mehmet, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Yeliz, 5-night family trip
Verified Hotels.com guest review

6/10 Good

Oda temizliği hiç iyi değil
Oda trmizliği çok kötüydü. Roz alınmamış yatak altları toz içinde. Sabun yok duş jeli şampuan zaten yoktu. Odalarve korudorlar inanılmaz soğuktu. Üşüdük. Artı oda tozu hasta olarak çıktık. Büyük bir beklentim yoktu, kusırda aramıyorum amaodada neden temiz tealim edilmez ki
Gülsen, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Orhan Zeki, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nettes und freundliches Personal an der Rezeption
Verified Ebookers guest review

2/10 Poor

Ercüment, 1-night trip
Verified Hotels.com guest review

6/10 Good

Hôtel correct sans plus pour un 5 étoile
Khadouja, 2-night family trip
Verified Hotels.com guest review

6/10 Good

A little disappoinment
I remember enjoying the five star quality of a hot springs hotel located near the Hierapolis antique grave site. Also located nearby is Pamukkale (Cotton Castle) that amazes any new comer. That was about 20-25 years ago when the hotel was brand new...However this time it was a little disappointment, as the hotel has gotten old and the quality of services rendered was not what I expected. I know it is a temporary situation, and with the conditions getting better in the country, the hotel will go back to its good old days. Otherwise, I recommend the hotel for everyone.
Verified Hotels.com guest review

6/10 Good

Verified Hotels.com guest review

2/10 Poor

Berbat, Berbat
Oda berbat, ısıtma sistemi çok çok kötü, termal havuz çok sıcak insanın bedenini haşladı, sıcak havuz buz gibi, yemekler berbat Nasıl 5 yıldız verilmiş bilemiyorum. Kimseye tavsiye edemem.
Verified Hotels.com guest review