Frazel Heritage Hotel

Property class: 3
Hotel in the heart of Alor Setar

Choose dates to view prices

Located near a train station, Frazel Heritage Hotel is a great choice for a stay in Alor Setar. Free perks include WiFi, self-parking and on-the-go breakfast daily between 7:00 AM and 9:30 AM.

Reviews

6.6 out of 10
Good

Popular amenities

  • Free breakfast
  • Free parking
  • Free Wi-Fi
  • Air-conditioning
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Housekeeping (on request)
  • Meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Microwave in a common area
  • Water dispenser
  • Self-serve laundry
  • Conference space
  • Meeting room
  • Multilingual staff
  • Concierge services
  • Banquet hall

Feel at home (6)

  • Private bathroom
  • Laundry facilities
  • Coffee/tea maker
  • Blackout curtains
  • Minibar
  • Cable TV service
The current price is NZ$169
includes taxes & fees
19 Sept - 20 Sept

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Deluxe Single Room

A compact room with a bed, a desk, a chair, a TV, and an air conditioning unit.

Deluxe Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Elite Single Room, 1 Bedroom, Non Smoking

A hotel room with a bed, a painting above it, and a marble wall.

Elite Single Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double Room, City View

A hotel room with a large bed, a bedside table, a desk, and a chair.

Deluxe Double Room, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room

A hotel room with a large bed, a headboard, and a painting on the wall.

Basic Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Triple Room, City View

A hotel room with a large bed, a smaller bed, a desk with a chair, and a window with curtains.

Family Triple Room, City View

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Executive Suite, City View

A modern hotel room with a bed, two sofas, a round table, and a large window with curtains.

Executive Suite, City View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

A hotel room with two beds, a desk, and a chair.

Deluxe Double or Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Basic Twin Room

A hotel room with two beds, a seating area, and a door leading to a balcony.

Basic Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Room

A hotel room with a large bed, a desk, and a view of the city.

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Super Single Twin Deluxe

A hotel room with two beds, a desk, and a chair.

Super Single Twin Deluxe

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Family

A hotel room with a large bed, a desk, and a chair.

Deluxe Family

  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

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  • Laundry facilities
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About the area

Map
Jalan Kanchut, Lebuhraya Darul Aman, 429, Alor Setar, Kedah, 05100

What's nearby

  • Aman Central - 2 min walk - 0.2 km
  • Menara Alor Star - 2 min walk - 0.2 km
  • Alor Setar Tower - 3 min walk - 0.3 km
  • Zahir Mosque - 5 min walk - 0.5 km
  • Pekan Rabu Complex - 12 min walk - 1.1 km

Getting around

  • Alor Setar (AOR-Sultan Abdul Halim) - 20 min drive

Restaurants

  • ‪Black Canyon Coffee - ‬3 min walk
  • ‪Daily Coffee - ‬2 min walk
  • ‪Boost Juice Bars - ‬3 min walk
  • ‪Kenny Rogers Roasters - ‬2 min walk
  • ‪新日夜天饮食中心 - ‬4 min walk

About this property

Frazel Heritage Hotel

  • Located near a train station, Frazel Heritage Hotel is a great choice for a stay in Alor Setar. Free perks include WiFi, self-parking and on-the-go breakfast daily between 7:00 AM and 9:30 AM.

At a glance

Hotel size

    • 43 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

    • Free secured on-site self-parking
    • On-site parking is limited
    • Free off-site parking nearby
    • Street parking available

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free on-the-go breakfast each morning 7:00 AM–9:30 AM
  • Shared microwave
  • Water dispenser

Working away

  • Meeting room
  • Conference space (510 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Multilingual staff
  • Romance packages

Facilities

  • Banquet hall

Accessibility

  • Wheelchair-accessible public bathroom
  • Hand-held shower heads
  • Height-adjustable showerheads
  • Tile flooring in room

Room amenities

Be entertained

  • 53-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))

Food and drink

  • Free bottled water

More

  • Housekeeping on request
  • In-room safe

Fees & policies

Refundable deposits

  • Cash deposit: MYR 100 per accommodation, per stay

Policies

Extra-person charges may apply and vary depending on property policy.

Noise-free guestrooms cannot be guaranteed.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher on-site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard

Also known as

Frazel Heritage Hotel Hotel

Frazel Heritage Hotel Alor Setar

Frazel Heritage Hotel Hotel Alor Setar

Frequently asked questions

Are pets allowed at Frazel Heritage Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Frazel Heritage Hotel?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at Frazel Heritage Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.

What's the area around Frazel Heritage Hotel like?

Frazel Heritage Hotel is in the heart of Alor Setar, a short 2-minute walk from Aman Central and 3 minutes' walk from Alor Setar Tower.

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Reviews

Frazel Heritage Hotel Reviews

6.6

Good

6.6

Cleanliness

7.6

Amenities

5.6

Staff & service

6.4

Property conditions & facilities

Reviews

Verified review

10/10 Exceptional

Clean and comfortable. Good for business trip.
Verified review

10/10 Exceptional

Comfy although my room was kinda small but sufficient.
Verified review

8/10 Very good

Nice place
Verified review

2/10 Poor

Terrible service, must check in at 3pm , no allowance even though a different by 40minutes Breakfast only provide Nasik Lemak and two types local kuih
Verified review

2/10 Poor

Terrible management attitude

Not friendly environment
Verified review

2/10 Poor

Terrible customer service provided

No flexibility on check in time , must be at 3pm even though we are so tired for the long journey
Verified review

6/10 Good

I am writing to express my disappointment with my recent stay at your hotel , which I had booked and fully paid for through Expedia. Unfortunately, the experience did not meet my expectations, and I encountered multiple issues during my stay that I believe require your attention. 1. Repeated Tax Payment Request Upon my arrival after a long 10-hour drive from Phuket, the front desk employee insisted that I pay taxes again, despite my showing clear proof of confirmation and full payment, including all fees and taxes, made through Expedia. This unnecessary insistence was highly inconvenient and frustrating. Even during checkout, a different employee again asked for proof of tax payment. This lack of coordination and communication among staff is unacceptable. 2. Poor Breakfast Quality The breakfast provided was extremely disappointing, with very few options available. This fell far short of the standard I expected from your establishment and did not justify the price of the stay. These issues significantly marred my experience, and I would not recommend your hotel based on this visit. I urge you to address these concerns to ensure other guests do not face the same challenges.
Verified review

8/10 Very good

Verified review

10/10 Exceptional