Tunnel Urban Retreat

Property class: 4
Family-friendly hotel with outdoor pool, near Old Market Area

Choose dates to view prices

Tunnel Urban Retreat puts you in a great location, within a 15-minute walk of Pub Street and Old Market Area. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, aromatherapy or manicures and pedicures. An outdoor pool, a bar/lounge and a terrace are other highlights.
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Airport transfer
  • Pet-friendly
  • Free parking
  • Free Wi-Fi

Main amenities (12)

  • Housekeeping (on request)
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • In-room childcare
  • Meeting rooms
  • Airport shuttle
  • Terrace

For families (6)

  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Separate sitting area
  • Garden
  • Terrace
The current price is NZ$61
includes taxes & fees
18 Oct - 19 Oct

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for One Bedroom

A modern hotel room with a unique curved bed, a galaxy-themed wall, and a cozy seating area with a small table and a chair.

One Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Two-Bedroom

A modern hotel room with a bed, a TV, and a sliding door leading to a bathroom.

Two-Bedroom

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Single Beds OR 2 King Beds

View all photos for Three-Bedroom Villa

A modern hotel room with a glass partition, a black leather sofa, a glass coffee table, and a flat-screen TV mounted on the wall.

Three-Bedroom Villa

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 50 sq m
  • 3 bedrooms
  • Sleeps 7
  • 3 King Beds

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About the area

Map
Street 82, Siem Reap, Siem Reap Province, 171202

What's nearby

  • Pub Street - 10 min walk - 0.9 km
  • Old Market Area - 10 min walk - 0.9 km
  • Angkor Night Market - 10 min walk - 0.9 km
  • Siem Reap Art Center Night Market - 14 min walk - 1.2 km
  • Siem Reap Royal Residence - 4 min drive - 1.9 km

Getting around

  • Siem Reap Angkor Intl. Airport (SAI) - 59 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Angkor Hand-Pulled Noodles & Dumplings - ‬7 min walk
  • ‪Nick Restaurant - ‬6 min walk
  • ‪Wat Else Cafe - ‬5 min walk
  • ‪Taste For Life Restaurant - ‬6 min walk
  • ‪Best Khmer Restaurant (Golden Cafe) - ‬5 min walk

About this property

Tunnel Urban Retreat

  • Tunnel Urban Retreat puts you in a great location, within a 15-minute walk of Pub Street and Old Market Area. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, aromatherapy or manicures and pedicures. An outdoor pool, a bar/lounge and a terrace are other highlights.

At a glance

CHECK-IN
2:00 pm
CHECK-OUT
12:00 pm

Hotel size

    • 19 rooms
    • Arranged over 1 level

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • This property enforces quiet hours from 10:00 PM to 6:00 AM
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*

Pets

    • Pets stay for free (dogs and cats only, 2 total)
    • Service animals welcome
    • Pets must be supervised
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 50+ Mbps)

Parking

    • Free secured on-site self-parking

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)

What to do

  • Bike tour information
  • Cooking classes
  • Bike rentals nearby
  • Horse riding nearby
  • Zip-lining nearby

Working away

  • Meeting room
  • Co-working spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike storage
  • Pool loungers
  • Romance packages

Facilities

  • 4 buildings/towers
  • Built in 2015
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • An outdoor pool
  • Bicycle parking
  • Spa services
  • Massage/treatment rooms
  • Locally sourced food is prioritised
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Local culture and ecosystem education
  • Uses some LED lighting
  • Water dispenser

Accessibility

  • No lift (single-level property)
  • Tile flooring in public areas
  • Tile flooring in room

Room amenities

Be entertained

  • 40-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 50+ Mbps)
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Meal delivery service
  • Free bottled water

More

  • Housekeeping on request
  • In-room safe
  • Connecting/adjoining rooms available
  • Bulk dispenser for toiletries
  • Local maps

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 6 for adults and USD 6 for children
  • Airport shuttle service is offered for an extra charge of USD 30 per vehicle (one-way. Maximum occupancy 3)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Airport shuttle service for children up to age 18 costs USD 30 (one-way)

Pets

  • Service animals exempt from fees

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
Long-term renters welcome.
Guests can rest easy knowing that there's a fire extinguisher, a first aid kit and outdoor lighting on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard, JCB International, Union Pay
Mobile payment options include: Alipay.
Cashless transactions are available.

Also known as

Tunnel Urban Retreat Hotel
Tunnel Urban Retreat Siem Reap
Tunnel Urban Retreat Hotel Siem Reap

Frequently asked questions

Does Tunnel Urban Retreat offer free cancellation for a full refund?

Yes, Tunnel Urban Retreat does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Tunnel Urban Retreat?

Yes, there's an outdoor pool.

Are pets allowed at Tunnel Urban Retreat?

Yes, cats and dogs stay for free, with a limit of 2 total. Food and water bowls are available.

Is parking offered on site at Tunnel Urban Retreat?

Yes, there's free self parking.

Is an airport shuttle service offered by Tunnel Urban Retreat?

Yes, an airport shuttle is available. The charge is USD 30 per vehicle one-way.

What are the check-in and check-out times at Tunnel Urban Retreat?

Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Tunnel Urban Retreat and nearby?

Have fun with nearby activities such as cycling, horse riding and zip-lining. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.

Are there restaurants at or near Tunnel Urban Retreat?

Yes, there's an on-site restaurant.

What's the area around Tunnel Urban Retreat like?

Tunnel Urban Retreat is a short 10-minute walk from Pub Street and 9 minutes' walk from Angkor Night Market.

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Reviews

Tunnel Urban Retreat Reviews

9.8

Exceptional

9.6

Cleanliness

10

Amenities

9.8

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • The pool was very inviting, accommodating, and an excellent oasis in the middle of the city. (4 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

10/10 Exceptional

Very good looking hotel, room was clean and well maintained. Amenities were a great standard, especially the shower. Staff were very helpful and attentive. Location is a short walk away from Pub Street which is perfect. The price was very reasonable & the swimming pool is a nice added bonus. Cannot find any faults - 10/10
Verified review

10/10 Exceptional

Excellent location. All staff very friendly, very clean and nice room. Vety affordable. Would highly recommend. Loved my stay here and would book again
Verified review

10/10 Exceptional

Excellent place. Quiet, peaceful & staff are just so friendly & helpful. Close to places to eat etc
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10/10 Exceptional

Amazing experience, good food, friendly and nice staff. Very accomodating
Verified review

8/10 Very good

Very nice staff
Verified review

10/10 Exceptional

Staff was fabulous. So polite helpful always smiling
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10/10 Exceptional

Wonderful stay in this lovely oasis. Very friendly, helpful staff. The pool is very accommodating and we had a great fun time. Nice uniquely designed room as its name, Tunnel. Highly recommend and can't wait to come back some days
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10/10 Exceptional

Staff was so gracious and helpful. Lived the different design of the rooms and the pool
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10/10 Exceptional

We loved our stay at Tunnel Urban Retreat. The staff were amazing, friendly and helpful. We had a group of 6 people in the 3 bedroom suite and it was perfect for our group with quiet rooms. The pool was excellent, an oasis in the middle of the city. Walking distance to the night market, old market, great food. I would recommend this to anyone coming to Siem Reap.
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10/10 Exceptional

I have stayed here several times. Quiet street. Staff is fantastic. Will be back and stay again. Value in property
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10/10 Exceptional

We had fantastic stay at this newly reopened, Tunnel. The room is uniquely designed in responding to environmental consciousness. Lovely pool overgrown by tropical garden. Can't describe enough about the staff, they are young but very engaging and helpful.
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10/10 Exceptional

Unique room design, compact room, environment-friendly. Pool is very inviting
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10/10 Exceptional

Amazing stay in cozy, uniquely designed room at Tunnel. The location is quiet and atmosphere is relaxing. Staff bring big advantage with caring, friendly service. Pool is very inviting. Hotel offer free evening drop-off service to town which is very helpful and thoughtful. Highly recommend this little Tunnel
Verified review

6/10 Good

Out of town residence so quiet and peaceful ..
Verified review

10/10 Exceptional

Leider hatten wir 2 Tage an denen das Zimmer nicht gereinigt wurde. Nach unserer Beschwerde am 2. Tag ist es dann aber noch gemacht worden
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10/10 Exceptional

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10/10 Exceptional

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10/10 Exceptional

Verified review

8/10 Very good

Verified review

10/10 Exceptional