Within just eight hours of arriving, I encountered several issues. There was no complimentary water in my room, and the minibar had barely anything in it, apart from one energy drink. When I ordered a mixed toast because I had missed breakfast, I received a plain cheese toast instead. The order also took an unnecessarily long time to arrive.
I asked reception to have the used plates removed while I was out, but they were still in my room when I returned. Basic amenities, including a toothbrush and hair conditioner, were also missing and had to be requested.
The spa experience was equally disappointing. Although sauna and hammam facilities were advertised, I could not access the hammam as expected. I was told I had to wait because another guest was receiving a treatment. Bathrobes were also unavailable.
Breakfast quality was another concern. Some food appeared as though it had been left out for too long, and the pancake I took at 6 a.m. was so hard that I could not eat it.
I tried to be patient and understanding throughout these situations, but having to deal with so many small yet significant problems during such a short stay was frustrating. Overall, the service, food quality, and attention to basic guest needs fell below my expectations. I chose this hotel based on its online reviews, but unfortunately, my actual experience was very different. I hope the management takes this feedback seriously and improves the quality of its services.