It is important to note that this is not a hotel. It is a guest house, where the owners/proprietors are off site. Everything relies on a series of codes to gain access to the building, therefore it is extremely important to follow all instructions right to the letter in order to gain access to the accommodation. I did everything except follow up the day before (we were in Rome), so we ended up relying on another couple to help us get into the building. That all being said, once you do get in, it is a nice place to spend the night before your cruise. You have your own room, own bathroom and balcony, and a shared kitchen with some amenities. Civitavecchia has a few hotels, but they are expensive and these guest houses are more common and economical. I would do it again, now that I have the experience and know what to do.