4/10 Fair
6 December 2025
My room was not confirmed even when I made a booking and paid full price 2 days before arriving. I had to call their customer service phone already after 4pm to be able to check-in and confirm my lock code as it was never communicated to me before. I called them at least 10 times as the line was always busy and they transfer calls to the voicemail, but they never call back when you leave the message.
Then they want to charge a comparatively big damage deposit, which they claim to be released only in 7-10 business days after check-out. This is a nonsense as they take your money in a second, but return in 10 business days. Btw, the whole set of furniture inside cost less than the deposit they take.
After check-out I sent 3 emails and called 3 days in a raw to their so called customer support phone to confirm my deposit release, but nobody even picked-up or called back or answered to my e-mails. They also never answer even to direct messages to the host via Expedia chat.
This is the worst communication experience you can get. Just imaging yourself arriving to your fully paid room and not being able to enter it because they don't answer your phone calls.
Aleksander
Aleksander, 5-night trip