6/10 Good
9 March 2026
The address to the hotel is incorrect. We arrived at an Extended Stay and were very confused. We then found out the correct location and it was down the street. The front desk agent took 20 minutes to check us in. She has no clue what she was doing and kept stopping to help other guests while checking us in. Our initial experience was terrible. We had to initial about 15 different line items. I left and came back later in the evening and they locked me out of my room and then told me at the desk I had MORE documents to sign off on. Totally ridiculous! They then charged my card $100 for incidentals. Why so much? Otherwise, the room and bathroom were clean, the beds were comfortable. But overall, the staff was awful and the 'rules' were absurd.
Meagan
Meagan, 1-night trip