The location is great, it is located in a well-known street. However, we had an awful experience at this hotel. After our check-in, we realised that the room floor wasn't cleaned well and there were some missing towels. Therefore, we requested reception to have it cleaned. Then, a lady (housekeeping manager) came and checked the room and accused us of putting our hair on the floor and making it dirty. Her whole body language and the way how she talked to us was extremely rude and unacceptable. We simply asked to clean the room floor but got shocked by how she put the blame on us and scolded us instead of saying sorry. The room floor was already dirty before our use. She also acted in a way as if we hid the towels when we asked a towel for the third person. Also, we couldn't eat breakfast well. The responsible man in the breakfast hall was touching and adding the new food with his bare hand. The hall was very small with no windows. At the entrance, construction was still going on. It is a new hotel; however, we have observed that they have management issues. They don't seem professional. At a 4 star hotel, you shouldn't experience such inappropriate things.