The property truly shines amidst a backdrop of breathtaking nature, meticulously landscaped gardens, and a pristine beach. The staff exhibited exceptional promptness and friendliness throughout our stay. Celebrating my birthday there was made unforgettable by the thoughtful surprises they orchestrated during the day.
However, there were some notable lapses in attention to detail. Upon entering our villa, a strong damp odor greeted us, and the white wine served was barely chilled in all restaurants. The main bar, while elegantly designed, oddly featured a large screen playing Netflix at a volume reminiscent of a local pub, which seemed out of place for a luxury hotel. To add to the culinary letdowns, the expensive pizza at the Italian restaurant left much to be desired, falling below the quality of even frozen options found in local supermarkets. We raised our concerns, and the restaurant kindly removed it from our bill.
Perhaps the most puzzling experience was being charged for a flimsy cloth washbag containing hotel amenities like a toothbrush and haircomb. It left us wondering how such bags could be reused.
In conclusion, our stay was enjoyable, but it could have easily transitioned from great to exceptional had these seemingly small yet important details not detracted from the overall experience, especially given the premium price tag.