Just had the best experience here with our family. We had two adults, a five year old, a three year old and a four month old. The staff was so kind and quick. We were worried about the noise of being on the second floor but it wasn’t a problem at all. You could definitely hear noise from outside but it wasn’t loud enough to be disturbing. I have stayed on high floors in other NYC hotels that were much louder. Room cleaning was every day, which we were not expecting and thorough! The breakfast was surprisingly good as well: a couple meats, egg, pancakes, bread options, fruit, cereal, yogurt and cinnamon rolls each morning. And I’ll say it again - truly kind and attentive staff. We have been to New York 7 or 8 times in similar style hotels and this was the best hotel yet. I never write reviews but felt like I should with this one!