4/10 Fair
26 December 2024
Terrible customer service and very unclean
I was looking for a cheap place in a great location, and I wish I had read the reviews better. From the start, the contact person to help with self check-in was SO RUDE! I asked to get instructions on how to get into the property and I got a short response as I was waiting outside, just trying to get into the room. I called back again and she said that the info had actually not been sent, but she would send it then. Once inside, the area itself looked similar to the pictures. It has a lot of space. But… It’s very old and dirty. The first night in the bed was disgusting and I had welts. I don’t know if they were bed bugs or what, but very red and itchy. I stayed on the couch after that. After the terrible customer service and then the bites and lack of cleanliness, I cannot recommend this place. It needs a thorough deep clean to be considered safe for guests.
Verified traveller
3-night trip
Verified Hotels.com guest review