Asked to memorise 4 digit access code verbally upon check in. Not written down. Same with room number. Finally was provided on a scrap of paper after asking (twice).
Arrived 75 minutes early and was charged $20 early check in fee. Be warned. Zero flexibility.
No signage and no path to room, need to cross a lawn and enter building via pool enclosure, the only access. Required assistance from a passing maid to find room.
Code provided did not work. Maid had to radio and get a new one, which she kindly wrote down (she was the isolated good experience admittedly made easier as we could speak some Spanish).
Two bad tripping hazards in hallway, a safety issue. (I tripped badly.)
Low crossbeam above stair easy to hit with head, no signage. (Yep, hit my head.)
Barn doors in room poorly installed, jumped off rails and stuck.
No light cover on main room light.
No creamers or sugar in room.
Floor had not been mopped, only swept.
Only 2 towels, one hand towel, and one facecloth provided for double occupancy.
No flat surfaces in bathroom so nowhere to rest toothbrush/cosmetics/etc. except on top of toilet, needs some shelves.
Asking premium price and just not at that standard. Decided not to dine there given poor first impression so can’t comment on restaurant.
On positive side, great shower.