It was quiet and nice hotel when I arrived there ( 4 days before CNY holiday start). It took less than 10 minutes from Speed boat area to the resort, and took less than 5 minutes from Vinpearl land excluding the waiting time for TukTuk (Electronic car). The wait line wasn't long, and in average I waited less than 10 minutes. But when it close to CNY Holiday - from Jan.26 - So many Chinese come in, and hotel system and process was not efficient enough to handle. The hotel staff still trying to be nice, but I have to waste lots of time waiting for the hotel service - like transportation between my villas to restaurant. At the final day, I wasted more than 30 minutes for the TukTuk, and it was whole mess. Lots of people in lobby complains about the slow processing of check-in/check-out.
Overall, Hotel staff was nice and good, but need more efficient operation when lots of guest comes in. Hotel is not ready for that.