The staff at the hotel well lack of staff was a joke, when we went to check into the hotel it was around 7:30 the signs and on the emails stated someone would be at reception until 21:00 that was not the case. When I went to check us in I rang the number it said if we needed any help the girl on the other end of the phone was rude, unhelpful and disrespectful. She stated to me she didn’t care and didn’t know what I wanted her to do, she told me I was not in my country anymore to which I was dumbfounded by.
It was the last thing I expected to happen when we were paying guests at this hotel I had my Mum with me as it was a gift I was left embarrassed by how disgraceful and rude she was. And when we went to check out it stated to put our room key cards into a box there was the same girl sat at reception she didn’t even look up to say anything to us, my mum said thank you as she put her room key into the box and was completely ignored.
The rooms never once were cleaned the whole week we were there, the beds were only made each day because we made them, we had no toiletries like promised on their and yours websites, we had to use the same towel everyday which is unhygienic. Where it stated past 11pm people were to be quiet they weren’t, plates were being moved about at 6am in the morning.
There was no air conditioning, one window and we had one pillow to the bed. In order to get to the tram station we had to hike up a hill to get to it, not good at all.