2/10 Poor
22 November 2024
Terribly rubbish hotel ; shame for Lake district
Absolutely Terrible Experience – Avoid at All Costs!
I wish I could give this place zero stars. From the moment I walked in, it was a disaster. The staff was rude and dismissive.
They have me a piece of paper where it explains that there is parking charge but they did not bother to mention there is any service request required for getting a basic clean of the room.
They acted like it was my fault when I reported The room was NOT serviced. They shown me a nearly hidden notice that they wouldn't service the room unless requested, which is already frustrating, but what’s worse is that even after requesting it, they didn’t bother to change the bedsheets, towels, or duvet covers so they only put them upside down. I had to sleep on dirty sheets, and it was absolutely disgusting. Also the bathtub was so narrow that it became uncomfortable or unsafe to use, and if the handrail obstructed its usability, wondering if this design allows both regulations and comfort. Handrail is must thing but that should allow a person a medium build person to use the bath.
To make matters worse, the mattress was horrible – it was so old and poky that I could feel the springs digging into my back all night. It was impossible to get a decent night's sleep. The whole experience felt like the staff just didn’t care about their guests’ comfort or basic hygiene
This was by far the worst hotel experience of my life. Do yourself a favor and stay literally anywhere else!
ABM Hamidur
ABM Hamidur, 4-night trip
Verified Hotels.com guest review
