4/10 Fair
8 January 2018
Owner cancelled our reservation and in the parking
We booked this hotel and accommodation and drove to the location. It looked beautiful. We walked down a small slope and found it. We kept calling and calling all of the numbers on the Expedia website and off the internet - no one answered. Two of the numbers were" wrong numbers." The doors were locked. We wanted to go skiing and spend time after we unpacked the car.
We finally got in contact with someone off a new number off a google search. Turns out, our reservation was cancelled and we were not made aware. We lost our entire Saturday and had to pay extra for a new accomodation and drive another 45 minutes away.
Needless to say, I was very unimpressed with having out reservation cancelled and loosing and entire day. Turns out, the cancelled was sent to us via email at some point while we were en route up the mountain. The place looked beautiful but I woudl be weary about spending any amount of money or time with this place as you may be in the parking lot, snow all over the place and find out your reservation is cancelled. Beware.
Verified traveller
1-night trip
Verified Expedia guest review
