Overall the property was very clean and the pool staff are energetic. The pool and pool bars close at 1900, beverages are blended with undesirable liquors and there is limited night life on property. As I understand this is a family property, there is a way to cater to adults and this was a missed opportunity.
I had to remind the staff at checkin I was celebrating a special day, I never received the chocolates I ordered. I had friends staying at a local hotel, I inquired if they could come over for the day, I told three separate prices on three different occasions. My friends and I needed to ride to dinner together, when I asked if there was a cost to get dressed in my suite for no more than two hours I was told $160. $160 for two hours, that’s insane.
I plan to visit Costa Rica every year but I won’t be visiting Planet Hollywood; I’m a Hilton Diamond member and to not receive the normal Diamond perks was unfortunate.