8/10 Very good
15 December 2024
Great staff, nice ambience, poor pillows, dated
Staff friendly and helpful. Location on top of hill, so if you limited in fitness beware. Short walk from restaruants, 15min walk to waterfront, fre bus shuttle to nice safe city beach.
Rooms spacious but dated, broken tiles, locks on balcony doors falling apart, broken tiles in bathrooms, water from shower corner was coming up from the bathroom floor drain etc.
Sleep: pillows very uncomfortable and should be changed immediately, I felt (similar to my orevious stays) that bed mattress not great but thats subjective. Nevertheless good bed is one of tge most important things in a hotel.
Pools/overal ambience of venue pleasant, some rooms like our had nice views, some less. Breakfast/dinner basic to fair but I guess reasonable for the price. Staff friendly.
One scam is that when you book online at hotels.com the room description lists room ammenities (safe, hairdrier, limited housekeeping, microwave etx) yet when you arrive at the hotel they without any discussion charge you if you want to use safe. I consider this cheap cheating as they should make it clear in room description
(Like safe(extra charge)). I complained but noone got back to apologise or rectify this.
Its my 3rd stay there and I have to praise the staff being friendly and helpful but it seems the owners run the place on the cheap, do only unavoidable repairs and set hotel policies which are revenue oriented rather then customer as top priority.
Vladimir
Vladimir, 6-night family trip
Verified Hotels.com guest review
