We reserved a six occupancy accessible room since that is what was available. However, when we arrived at our room it did not have a sleeper sofa. We were then told accessible rooms do not have sleeper sofas as listed on Hotels.com. The staff kindly provided us with a complementary second room, so we had to split our kids between the two rooms. The condition of the hotel is very poor. The toilet seat was broken, the refrigerator had food in it, the bathroom had only one dim light, the bathroom door latch was broken, the coating on the porcelain tub was peeling, and the tub spout was smeared with silicone. Our room had only two towels and washcloths and the conditioner bottle was empty in the shower. The breakfast buffet and omelette station ran out of food well before breakfast was over. We have never had a bad experience at Embassy suites previously. This was the worst embassy suites we have ever stayed at.