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Sheraton Surabaya Hotel and Towers

5.0 star property
Luxury Surabaya hotel with full-service spa, connected to the convention centre

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sheraton Surabaya Hotel and Towers

Gazebo
Lounge
Exterior
Daily buffet breakfast (IDR 340000 per person)
Ambassador Suite

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Airport transfer
  • Bar
  • Spa
  • Connecting rooms available
  • Free parking
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • 24-hour room service
For families
  • Free cots/infant beds
  • Children's pool
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
The price is NZ$181
includes taxes & fees
2 Feb - 3 Feb

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Fridge
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms

Premium bedding, minibar, in-room safe, desk

Apartment, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 138 sq m
  • Sleeps 7
  • 3 Double Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 240 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 1 Bedroom

Royal Suite, 1 Bedroom

Royal Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Kitchen
  • 120 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 36 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 36 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Premium bedding, minibar, in-room safe, desk

Apartment, 2 Bedrooms

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
  • 109 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Apartment, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Apartment, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
  • 69 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Club Room, 2 Double Beds

Club Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
  • 36 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Ambassador Suite

Ambassador Suite

Ambassador Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
  • Sleeps 5
  • 2 Double Beds

Similar properties

Exterior

Four Points by Sheraton Surabaya, Tunjungan Plaza

Pool
Airport transfer
Free parking
Free WiFi
9.4 out of 10, Exceptional, (269)
The price is NZ$136
includes taxes & fees
31 Jan - 1 Feb
Four Points by Sheraton Surabaya, Tunjungan Plaza
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About the area

Map
Jalan Embong Malang 25-31, Surabaya, East Java, 60261

What's nearby

  • Tunjungan Plaza - 1 min walk
  • Surabaya Plaza Shopping Mall - 19 min walk
  • Grand City Surabaya - 4 min drive
  • Pasar Atum Mall - 4 min drive
  • Surabaya Zoo - 7 min drive

Getting around

  • Surabaya (SUB-Juanda) - 49 min drive
  • Tandes Station - 23 min drive
  • Surabaya Gubeng Station - 23 min drive
  • Surabaya Pasar Turi Station - 28 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Yamagoya Ramen - ‬8 min walk
  • ‪Zenbu House of Mozaru - ‬1 min walk
  • ‪Bakmi GM - ‬3 min walk
  • ‪Excelso - ‬10 min walk
  • ‪Imperial Kitchen & Dimsum - ‬8 min walk

About this property

Sheraton Surabaya Hotel and Towers

Located near a train station, Sheraton Surabaya Hotel and Towers is a great choice for a stay in Surabaya. You can visit the spa to be pampered with Thai massages, facials or reflexology, and Kafe Bromo, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. An outdoor pool, a bar/lounge and a fitness centre are other highlights at this luxurious hotel.

Languages

English, Indonesian

At a glance

DONE

Hotel size

    • 348 rooms
    • Arranged over 28 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Express check-in/out available
    • Minimum check-in age – 19
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 19
    • Minimum Spring Break check-in age is 19
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site valet parking (IDR 50000 per stay)
    • Wheelchair-accessible parking and van parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children's pool
  • Children's games
  • Toys

What to do

  • Tennis
  • Shopping
  • Access to nearby outdoor pool

Working away

  • Business centre
  • 8 meeting rooms
  • Computer station
  • Conference centre (441 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1995
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Shopping centre on-site
  • Full-service spa
  • Outdoor tennis court
  • 24-hour pool access
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 150
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 15 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 119
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Visual alarms in hallways
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 51
  • Wheelchairs available on site
  • Closed-captioned TV
  • Magnifying mirror
  • Lowered plug sockets in bathroom
  • Lowered locks/deadbolt
  • Low-height desk
  • Low desk height (centimetres): 70
  • Low-height bed
  • Low bed height (centimetres): 70
  • Grab bar in bath
  • Bath grab bar (centimetres): 99
  • Grab bar in shower
  • Shower grab bar height (centimetres): 150
  • Doorbell and phone notifications
  • Lever door handles
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include Thai massages and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Kafe Bromo – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare.
Lung Yuan – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Kawi Lounge – This café specialises in international cuisine and only serves light fare. Guests can enjoy drinks at the bar.
Link at Sheraton – This coffee shop only serves light fare.
Sheraton Club Lounge – This restaurant specialises in international cuisine and serves breakfast and light fare.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 340000 per person
  • Airport shuttle service is offered for an extra charge of IDR 490000 per vehicle (one-way. Maximum occupancy 4)

Children & extra beds

  • Rollaway beds are available for IDR 786500.0 per night

Parking

  • Valet parking costs IDR 50000 per stay

Pool, spa, & gym (if applicable)

  • Pool open 24 hours

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Towers
Sheraton Surabaya Hotel & Towers Java
Sheraton Surabaya Hotel And Towers
Sheraton Surabaya Hotel Towers
Sheraton Surabaya And Towers
Sheraton Surabaya Hotel and Towers Hotel
Sheraton Surabaya Hotel and Towers Surabaya
Sheraton Surabaya Hotel and Towers Hotel Surabaya

Frequently asked questions

Does Sheraton Surabaya Hotel and Towers offer free cancellation for a full refund?
Yes, Sheraton Surabaya Hotel and Towers does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sheraton Surabaya Hotel and Towers?
Yes, there's an outdoor pool and a children's pool. Guests have 24-hour pool access.
Are pets allowed at Sheraton Surabaya Hotel and Towers?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sheraton Surabaya Hotel and Towers?
Yes, there's free self parking.
Is an airport shuttle service offered by Sheraton Surabaya Hotel and Towers?
Yes, an airport shuttle is available. The charge is IDR 490000 per vehicle one-way.
What are the check-in and check-out times at Sheraton Surabaya Hotel and Towers?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Sheraton Surabaya Hotel and Towers and nearby?
Practise your swing on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sheraton Surabaya Hotel and Towers also has a sauna and a steam room, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Sheraton Surabaya Hotel and Towers?
Yes, there are 3 on-site restaurants, featuring international cuisine and pool views.
What's the area around Sheraton Surabaya Hotel and Towers like?
Sheraton Surabaya Hotel and Towers is in Kedungdoro, a short 1-minute walk from Tunjungan Plaza and 19 minutes' walk from Surabaya Plaza Shopping Mall.

Sheraton Surabaya Hotel and Towers Reviews

Reviews

8.8

Excellent

8.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Chan Tak, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

I stayed in the older condominium suites which was ok. It was nice 👌
Ramon, 2-night trip
Verified Expedia guest review

6/10 Good

Close to the mall and a swimming pool.
Stephen, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Chirag, 2-night trip
Verified Hotels.com guest review

8/10 Very good

5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing if you have kids visit the mall close to the hotel. There was so much to do.
Manou, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Frans, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Quiet
Kevin, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Jermaine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I just stayed for 2 days. The view at the club room was beautiful in the evening.
Chin Huei, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Kunzang, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Friendly service, comfortable room
SWANDAJANI, 1-night trip with friends
Verified Travelocity guest review

6/10 Good

Alvin, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

all great, love the ambience
Nenny, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Staff were helpful
John, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff were very hospitable unmatched
John, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

Best location, the hotel is close to all the attractions
Alwiya, 2-night family trip
Verified Expedia guest review

8/10 Very good

Great service provided. Friendly staff members. We received free upgrade and cake for birthday. It was a lovely surprise. The only negative feedback is the mosquitoes even though our room is on the 22nd floor!
Jessica, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Heny, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

This nice hotel for stay
eep, 1-night romance trip
Verified Expedia guest review

2/10 Poor

the room is very smelly, condition really bad
PIN HAN, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

Upon arrival, the front desk staff tried very hard to sell me that my booking of “premium room with two double beds”is indeed “a double room with two twin beds”. She tried very hard to convince my reservation, even after she checked my confirmation email from Expedia, was a double room, forget about “two double beds”. She spent more than five minutes to convince me 2 twin beds is a double room that was my reservation. Wasted my time a lot for me to explain what two double beds means. Can’t believe this can happen with Sheraton Hotel employees as I once was a senior management staff in Sheraton Pacific region hotels.
Weifang, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Ahmad, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Strong recommended hotel in Surabaya
The staff are nice and friendly , especially the staff from Bromo cafe . Chef Fitri , Mr. Jojok, Ms. Fitroh and Denny are giving good service, I am impressed . This is the strong reason I choose Sheraton Surabaya again for my long stay during my business trip. The location also very good , connecting with the mall.
Indra, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Tommy, 1-night family trip
Verified Hotels.com guest review