Calle Del Torno, 39 - 29, Barrio San Diego, Cartagena, Bolivar, 130001
What's nearby
Walls of Cartagena - 5 min walk
Clock Tower - 7 min walk
San Pedro Claver Church and Convent - 11 min walk
Cartagena de Indias Convention Center - 14 min walk
San Felipe de Barajas Castle - 5 min drive
Getting around
Cartagena (CTG-Rafael Núñez Intl.) - 16 min drive
Airport shuttle (surcharge)
Restaurants
Juan Del Mar Pizzeria Goumert - 1 min walk
La Juma Barr Cartagena - 1 min walk
La Cevicheria - 1 min walk
Uma - 2 min walk
Restaurante Carmen Cartagena - 2 min walk
About this property
Sofitel Legend Santa Clara Cartagena
Located just 3.9 mi (6.3 km) from the airport, Sofitel Legend Santa Clara Cartagena offers a shuttle (available 24 hours). Guests can visit the spa to be pampered with massages, facials or body treatments, and El Claustro, one of 2 restaurants, serves breakfast, lunch and dinner. Other features of this historic resort include an outdoor pool, a poolside bar and a fitness centre. Fellow travellers like the helpful staff and overall property condition.
Languages
English, French, Portuguese, Spanish
At a glance
Hotel size
125 units
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: 3 AM
Contactless check-in and check-out are available
Express check-in/out available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Parents must have child's birth certificate and photo ID*
Babysitting*
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Free on-site valet parking
Transfers
Airport shuttle (available 24 hours)*
Other information
Designated smoking area (fines apply)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
2 restaurants
Bar/lounge
Poolside bar
Private dining
Private picnics
24-hour room service
Snack bar/deli
Travelling with children
Children stay for free (see details)
Childcare in room (surcharge)
What to do
Fitness classes
Yoga classes
Shopping
Scuba-diving nearby
Segway hire/tours nearby
Working away
Business centre
Meeting rooms
Conference space (3531 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Bike hire
Pool umbrellas
Romance packages
Facilities
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Fitness centre
An outdoor pool
Designer shops on-site
Full-service spa
Hot tub
Steam room
Wine-tasting room
At least 80% of food locally sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Annual offsets purchased for at least 10% of carbon footprint
Humane treatment of captive wild animals
Locally owned and organised tours and activities
Local artist showcase
At least 10% of profits reinvested in community and sustainability
Local culture and ecosystem education
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Colonial architecture
Accessibility
Braille/raised signage
Lift
Lift door width (centimetres): 89
Assistive listening devices available
1 steps to reach property
Room amenities
Be entertained
IPod docking station
Flat-screen television
Digital TV channels
Home comfort
Air conditioning
Minibar
Dressing gowns and slippers
Iron/ironing board
Sleep well
Pillow menu
Down duvet
Soundproofed rooms
Premium bedding
What to enjoy
Separate sitting area
Freshen up
Bath or shower
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi and wired Internet
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Spa
Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Dining
El Claustro – This restaurant serves breakfast, lunch and dinner.
1621 Restaurant – This fine-dining restaurant serves lunch and dinner. Open daily.
Jardin Santa Clara – This restaurant overlooks the garden. Open daily.
Awards and affiliations
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Sofitel Legend Santa Clara Cartagena is listed in the 2021 Travel + Leisure 500.
The property is a member of Historic Hotels of the World.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
Optional extras
Wired internet access is available in guestrooms for USD 20 per night (rates may vary)
Wired internet access is available in public areas for USD 20 per night (rates may vary)
Buffet breakfast is offered for an extra charge of approximately USD 25 per person
Airport shuttle service is offered for an extra charge of USD 26 per vehicle (one way)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
In-room babysitting is available for an extra charge
Rollaway beds are available for USD 200.0 per night
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Policies
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Cartagena Santa Clara
Cartagena Sofitel Santa Clara
Santa Clara Cartagena
Sofitel Legend Cartagena Santa Clara
Sofitel Legend Santa Clara
Sofitel Legend Santa Clara Cartagena
Sofitel Legend Santa Clara Hotel
Sofitel Legend Santa Clara Hotel Cartagena
Sofitel Santa Clara
Sofitel Santa Clara Cartagena
Sofitel Hotel Santa Clara
Sofitel Santa Clara Hotel Cartagena
Sofitel Legend Santa Clara Cartagena Hotel
Sofitel Cartagena
Cartagena Sofitel
Sofitel Legend Santa Clara Cartagena Resort
Sofitel Legend Santa Clara Resort
Sofitel Legend Santa Clara Cartagena Resort
Sofitel Legend Santa Clara Cartagena Cartagena
Sofitel Legend Santa Clara Cartagena Resort Cartagena
Frequently asked questions
Does Sofitel Legend Santa Clara Cartagena offer free cancellation for a full refund?
Yes, Sofitel Legend Santa Clara Cartagena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sofitel Legend Santa Clara Cartagena?
Yes, there's an outdoor pool.
Are pets allowed at Sofitel Legend Santa Clara Cartagena?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sofitel Legend Santa Clara Cartagena?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Sofitel Legend Santa Clara Cartagena?
Yes, an airport shuttle is available. The charge is USD 26 per vehicle one way.
What are the check-in and check-out times at Sofitel Legend Santa Clara Cartagena?
Check-in start time: 3 PM; check-in end time: 3 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Sofitel Legend Santa Clara Cartagena?
No, this resort doesn't have a casino, but Rio Cartagena Casino (8-min drive) is nearby.
What is there to do at Sofitel Legend Santa Clara Cartagena and nearby?
Have fun with nearby activities such as scuba-diving, waterskiing and windsurfing. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Sofitel Legend Santa Clara Cartagena also has an outdoor pool and a steam room, as well as spa services and a garden.
Are there restaurants at or near Sofitel Legend Santa Clara Cartagena?
Yes, there are 2 on-site restaurants, featuring garden views.
What's the area around Sofitel Legend Santa Clara Cartagena like?
Sofitel Legend Santa Clara Cartagena is in Cartagena Walled City, a short 7-minute walk from Clock Tower and 3 minutes' walk from Centro Comercial La Serrezuela.
Sofitel Legend Santa Clara Cartagena Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.6/10
Staff & service
9.4/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Exceptional
3 December 2024
Julia de
Julia de, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
3 December 2024
Julia
Julia, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
9 November 2024
Nancy
Nancy, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 September 2024
Yuliya
Yuliya, 2-night trip
Verified Expedia guest review
8/10 Very good
19 September 2024
Right in the heart of the old town.
Decent size rooms with good size balcony, bathrooms in need of updating, low water pressure in shower, no cold water in the sink.
Most staff are attentive & polite with the exception of Ingrid at breakfast - who could improve her attitude when customers order items not included in the standard breakfast. Otherwise, good overall experience.
Hector
Hector, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
19 September 2024
Nos encantó este hotel, estuve alojado con mi esposa una noche, el servicio fue excelente, la comida, las instalaciones coloniales y modernas, las cortesías, definitivamente volveríamos.
Jason
Jason, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
16 September 2024
We had the best experience at this hotel. Staff and service was amazing and friendly.
Maida
Maida, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
12 September 2024
Had a great stay!
Ronald
Ronald, 1-night business trip
Verified Expedia guest review
10/10 Exceptional
9 September 2024
Mariela
Mariela, 2-night trip
Verified Expedia guest review
8/10 Very good
4 September 2024
Verified traveller
3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
3 September 2024
The hotel is beautiful, the staff is very helpful and attentive to all guests needs. Breakfast is huge with everything you need and more, food delicious.
CLAUDIA
CLAUDIA, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
26 August 2024
Beautiful property and luxurious service
Marileyni
Marileyni, 4-night trip with friends
Verified Expedia guest review
10/10 Exceptional
23 August 2024
An absolutely incredible place to stay! The staff and facilities were beyond helpful. They remember your name. They take care of all of your needs, they constantly offer their services for you.
The food and drinks were superb.
Of course, it is in the heart of the walled city so everything is convenient!
Will definitely stay there again!
Henry Evans Thomas
Henry Evans Thomas, 5-night romance trip
Verified Orbitz guest review
10/10 Exceptional
22 August 2024
Fernando
Fernando, 4-night business trip
Verified Hotels.com guest review
8/10 Very good
20 August 2024
Elizabeth
Elizabeth, 4-night trip
Verified Expedia guest review
10/10 Exceptional
16 August 2024
Matthew
Matthew, 5-night trip
Verified Expedia guest review
10/10 Exceptional
12 August 2024
The lush gardens & huge pool were a joy. The rooftop bar overlooking the water was a great place to relax with a cocktail before dinner.
The spa was very relaxing.
Monique
Monique, 5-night trip with friends
Verified Expedia guest review
8/10 Very good
8 August 2024
Steven
Steven, 3-night trip
Verified Expedia guest review
8/10 Very good
29 July 2024
Dennis
Dennis, 3-night trip
Verified Orbitz guest review
10/10 Exceptional
26 July 2024
One of the nicest places we have ever stayed! Beautiful, amazing breakfast buffet, 1621 Restaurant was wonderful, plus a perfect spa day. We will absolutely be back. The best customer service!
Stephen G
Stephen G, 3-night romance trip
Verified Expedia guest review
8/10 Very good
25 July 2024
The overall service is good, but the price/what you get relationship is not worth it. The hotel price tag is for 5 star luxury hotel… in this case the towels, amenities are not of one. The service is good but many of the employees said they weren’t paid extra hours so if the bar closes at 12 they stop service at 11. The staff is friendly and helpful. The hotel is located in a convenient place, walkable from any point of the walled city. The offer at the pool is very limited (not good). For being a Sofitel and a luxury hotel, lacks the magic of being at a good hotel. I think the savings they are implementing are not worth it.
Juan
Juan, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
23 July 2024
A
milciades
milciades, 3-night trip
Verified Expedia guest review
10/10 Exceptional
22 July 2024
Best hotel in Cartagena! Right in the heart of the walled city . Walking distance to restaurants, bars, coffee shops and markets. Rooms were very clean and spacious. Pool area was very nice. The restaurants were also very good. Breakfast buffet served traditional Colombian food along with variety of meats, eggs and pastries. Lunch and dinner also had good options. The drinks were good. Attended a wedding there which was a great venue and time for all of the guests. Staff was friendly. Highly recommend!