2/10 Poor
2 January 2025
Disappointing hotel
Disappointed overall. The assistance cart guys coming and going were very nice and respectful. The front desk workers were nice and respectful as well. All of the staff except for one staff member during the ball drop were nasty due to the staff allowing the crowd to get out of control. We were asked by one certain staff member who asked me was I part of the party upstairs, when yes I am part of a party upstairs as long as I paid as much as I did to stay for 3 days. We should have been respected much more. Our initial visit right in Timesquare was for my daughters birthday to see the ball drop and we all were disappointed. Anyways we will not ever return again to the Renaissance hotel.
Angela
Angela, 3-night family trip
Verified Hotels.com guest review