Bristol International Airport (BRS) - 78 min drive
Cheltenham Spa Station - 12 min drive
Stonehouse Station - 23 min drive
Kemble Station - 25 min drive
Restaurants
The Merryfellow Inn - 14 min walk
Norwood Arms - 5 min drive
Place Fish & Chips - 2 min drive
Curious Cafe - 5 min drive
Clock Tower
About this property
DoubleTree by Hilton Cheltenham-Cotswolds
Adjacent to a golf course, DoubleTree by Hilton Cheltenham-Cotswolds is a great choice for a stay in Cheltenham. You can visit the spa to indulge in massages, facials or manicures and pedicures, and international cuisine is served at Lake 52, which is open for dinner. Other highlights include an indoor pool, a bar/lounge and a fitness centre. Fellow travellers say great things about the helpful staff.
Languages
English, French, Russian, Spanish
At a glance
Hotel size
148 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-out available
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (17 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Pets
Pets allowed (dogs only, up to 34 kg per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Secured on-site self-parking (GBP 5 per night)
Wheelchair-accessible parking on site
Other information
Designated smoking area (fines apply)
Property amenities
Food and drink
Full breakfast (surcharge) on weekday mornings 6:30 AM–10 AM
Restaurant
Bar/lounge
24-hour room service
Snack bar/deli
Travelling with children
Children stay for free (see details)
Children's menu
What to do
Fitness classes
Bike rentals nearby
Golfing nearby
Hiking/biking trails nearby
Working away
9 meeting rooms
Conference space (2874 square feet)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Bike hire
Facilities
Built in 1848
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Television in common areas
Fitness centre
Adjacent to a golf course
An indoor pool
Full-service spa
Hot tub
Sauna
Steam room
Banquet hall
Accessibility
Wheelchair-accessible parking
5 on-site accessible parking spaces
Assistive listening devices available
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Front entrance ramp
Upper floors accessible by stairs only
Room amenities
Be entertained
Television
Home comfort
Heating
Ceiling fan
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Soundproofed rooms
Free cot/infant bed
Bed sheets provided
Freshen up
Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Towels
Stay connected
Free WiFi
Phone
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Special features
Spa
BEAUTY AT CHELTENHAM has couples treatment room(s). Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room.
Dining
Lake 52 – Overlooking the garden, this restaurant specialises in international cuisine and only serves dinner. A children's menu is available.
Lilleybrook Bar – This bar specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
Fees & policies
Refundable deposits
Deposit: GBP 50.00 per night
Breakage deposit: GBP 200.00 per night
Optional extras
Full breakfast is offered for an extra charge of approximately GBP 13.95 per person
Late checkout can be arranged for an extra charge of GBP 30 (subject to availability)
Renovations and closures
The property will be renovating from 22 July 2024 to 15 February 2025 (completion date subject to change). The following areas are affected:
Exterior
Selected guestrooms
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.
Pets
Service animals exempt from fees
Pet deposit: GBP 15.00 per night
Pets are allowed for an extra charge of GBP 15 per pet, per night
Parking
Secured self-parking costs GBP 5 per night
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 14492104
Also known as
Doubletree Hilton Cheltenham Hotel
Hotel Cheltenham Park
Doubletree Hilton Cheltenham
DoubleTree By Hilton Cheltenham Charlton Kings
Cheltenham Park Hotel Charlton Kings
Doubletree by Hilton Cheltenham
DoubleTree by Hilton Cheltenham-Cotswolds Hotel
DoubleTree by Hilton Cheltenham-Cotswolds Cheltenham
DoubleTree by Hilton Cheltenham-Cotswolds Hotel Cheltenham
Frequently asked questions
Does DoubleTree by Hilton Cheltenham-Cotswolds offer free cancellation for a full refund?
Yes, DoubleTree by Hilton Cheltenham-Cotswolds does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at DoubleTree by Hilton Cheltenham-Cotswolds?
Yes, there's an indoor pool.
Are pets allowed at DoubleTree by Hilton Cheltenham-Cotswolds?
Yes, dogs are welcome, with a maximum weight of 34 kg per pet. There's a charge of GBP 15 per pet, per night, and there's also a deposit of GBP 15.00 per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at DoubleTree by Hilton Cheltenham-Cotswolds?
Yes. Self-parking costs GBP 5 per night.
What are the check-in and check-out times at DoubleTree by Hilton Cheltenham-Cotswolds?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge of GBP 30 (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at DoubleTree by Hilton Cheltenham-Cotswolds and nearby?
Have fun with nearby activities such as cycling and hiking, and practise your swing on the nearby golf course. Additional recreation on-site includes fitness classes. Indulge in a treatment at the spa and soothe your senses in the hot tub. DoubleTree by Hilton Cheltenham-Cotswolds also has an indoor pool, a sauna and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near DoubleTree by Hilton Cheltenham-Cotswolds?
Yes, Lake 52 offers international cuisine and garden views.
DoubleTree by Hilton Cheltenham-Cotswolds Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.4/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
10/10 Exceptional
9 January 2025
I'll be back!
Everything we expected and more,staff very helpful room had all we wanted,except the loop i found myself in trying to set up an account to get wifi log in ,however it didnt detract from our stay of one night.Very clean,breakfast was very good with a great choice,will be back again.Thanks.
J
J, 1-night trip
Verified Hotels.com guest review
8/10 Very good
6 January 2025
Breakfast needs improvement but overall very good
The bedding was really comfortable and all amenities were great, however, the breakfast wasn't as nice as it could be. The sausages were massively overcooked and the mushrooms were boiled or steamed which was a bit gross, they should be fried on a grill.
E
E, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
4 January 2025
Very nice hotel very relaxing
Dale
Dale, 1-night business trip
Verified Hotels.com guest review
2/10 Poor
2 January 2025
DO NOT SRAY HERE!
Spa and gym closed, uninformed
When rarely open gym showers and spinner do not work
Bar closed at inappropriate hours, ie midnidnight new years eve!
Bar empty.
Bar pumps not working.
Staffing inadequate.
Hotel tired, breakfast poor.
Guests not equally catered for, i.e function booking prioritsed.
Normal guests ignored.
Extremely overpriced for normal guests and ignored in favour of function.
Breakfast food quality poor.
Do the right thing and refund your inadequacies.
Not represtentAtive of the doubletree brand.
I feel ripped off.
Disgusting at best.
Be ashamed of your service and offering.
Robert
Robert, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 January 2025
New years stay
We had a wonderful New Year’s Eve stay! Our first time at the hotel, was a lovely area in the Cotswolds to stay in. The restaurant was sadly shut for a private event however we used Marstons next door which was great. We did hear of fireworks which we asked reception and they said we were unable to watch which was disappointing. Cookies on welcome was a lovely surprise and the room was very stylish and clean. The only points I would say is the tea/coffee facilities in the room could do with modernising & the £5 car park charge was a shock to us when we’re checking out as we was not advised at check in. Breakfast was really fresh and varied selection. Overall a great stay and would come back again :)
Danielle
Danielle, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 December 2024
lee
lee, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
17 December 2024
Verified traveller
3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
6 December 2024
Nice hotel, beautiful area a friend friendly stuff very good
Maher
Maher, 2-night family trip
Verified Hotels.com guest review
6/10 Good
2 December 2024
Average at best
Hotel looked dated, toilets near dining room were in disgusting state. Room was way too hot! Couldn’t open the window to cool as it was sealed. Coffee machine in dining room didn’t work properly.
Lee
Lee, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 November 2024
Alwyn
Alwyn, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
21 November 2024
Kalpana
Kalpana, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
17 November 2024
Lovely
Would recommend and stay again lovely location and a trip to the ivy is recommend while you’re staying nearby
Catherine
Catherine, 4-night trip
Verified Hotels.com guest review
6/10 Good
5 November 2024
The rooms are going under refurbishment which is great news however my room had no heating it the tower rail didn't work. There was an unpleasant and odor generally around the area
David
David, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
30 October 2024
2busi but enjoying life
They had a full service gym attached to the hotel which was excellent. The breakfast offered a nice variety on both hot and cold side. Rooms were a bit small but I wasn’t planning to dance in it and the beds were comfortable.
Joseph
Joseph, 2-night business trip
Verified Hotels.com guest review
4/10 Fair
22 October 2024
Dirty Facilities and Cold Bedroom
Unfortunately my stay wasn't the best. Even though the staff were very friendly and helpful, the cleanliness and services let the hotel down.
The pool changing rooms were dirty and the floor was pretty disgusting with matted hair and dirt. It looked like it hasn't been cleaned all day (I went at 8pm), even though there was 3 staff on the Spa desk. I was hoping for a relaxing swim, unfortunately there was clubbing music blasting out and an aqua aerobics session on. It would of been nice to know this as I wouldn't of wasted my time.
The heating in the room was broken and the radiator didn't work. The lights also flickered and the duvet was very thin for winter months. There was a lovely girl on reception who swiftly brought me a mini radiator and another duvet, not ideal but my issue was resolved quickly.
There are no lifts and some of the rooms are well away from reception or the restaurants, so it's a bit of a mission to get around with your bags.
On a positive side, my room was an updated room and it was comfy and had all the amenities (apart from heating!). The gym was small, but of a very high standard with some brilliant equipment and much better than most hotels. The staff were also helpful and attentive.
Verified traveller
1-night business trip
Verified Hotels.com guest review
6/10 Good
21 October 2024
I was bit disappointed on our second day steam room and sona room was not working. We were not informed about this. We were also disappointed with the breakfast everything was cold. Staff was helpful.
Jasvir
Jasvir, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
19 October 2024
Hayleigh
Hayleigh, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
15 October 2024
Property is undergoing maintenance and was not advertised at time of booking.
Hotel in general was good, excellent service, facilities and breakfast. Room in need of a refurb. Hopefully that’s part of the ongoing maintenance work.
Mark
Mark, 1-night trip
Verified Expedia guest review
2/10 Poor
13 October 2024
Food poison
I was with my daughters! We had the same breakfast exept my youngest one had scrambled eggs! She became so I'll with food poison for 4 days!
Very disappointed!!!
Narciza
Narciza, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
12 October 2024
Will definitely stay again
Great quality room, spacious and high quality. Great shower , powerful and good temperature. Comfortable bed and bedding. Possibly higher tog duvet would be a suggestion but was very comfortable. Great breakfast options and quality
Becci
Becci, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
2 October 2024
Not so good. Work was being done near our room. There was a door to the outside near our room left open which made it cold. Furniture was being moved around and we heard people talking in the corridor outside our room early in the morning.
Kevin
Kevin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 September 2024
This is a perfectly located property to visit Cheltenham.
The facilities are great and the staff very welcoming.
The breakfast was fantastic!
Sanjay
Sanjay, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
27 September 2024
Christian
Christian, 1-night trip
Verified Expedia guest review
6/10 Good
27 September 2024
The hotel and staff was exceptional my only concerns the night I stay was quite noisy as think weddings guests were staying also. So my room wasn’t soundproof as stated plus disturb twice by knocking on door by drunk guests at wrong door number. Apart from that I honestly enjoyed my stay .