Medellín Clinic - El Poblado - 11 min walk - 1.0 km
El Tesoro Shopping Park - 3 min drive - 2.3 km
Santafé Mall - 4 min drive - 3.3 km
Getting around
Medellín (MDE-José María Córdova Intl.) - 33 min drive
Poblado Station - 18 min walk
Airport shuttle (surcharge)
Restaurants
Crepes & Waffles - 1 min walk
Pergamino Café - 2 min walk
Carmen - 1 min walk
Bar Chiquita - 1 min walk
Egeo - 1 min walk
About this property
Haven
When you stay at Haven, you'll be in a great location, within a short 10-minute walk of Lleras Park and Poblado Park. After splashing around at the outdoor pool, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. There's a terrace, and apartments offer 24-hour room service and flat-screen TVs. Fellow travellers say great things about the helpful staff and location.
Languages
English, Spanish
At a glance
Property size
37 apartments
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is 11:00 AM
Contactless check-out
Late check-out subject to availability
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (17 years old and younger) are not allowed
Parents must have child's birth certificate and photo ID*
No cots (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No on-site parking
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Smoke-free property
Property amenities
Pool/Spa
Outdoor pool
Sunloungers
Internet
Free WiFi
Parking and transport
No on-site parking available
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Restaurants on site
360
Swing
Dining
Free buffet breakfast available 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends
1 coffee shop/cafe
1 bar
24-hour room service
Bedrooms
Bed sheets provided
Bathrooms
Shower
Rainfall shower head
Toilet paper
Shampoo
Hairdryer
Soap
Towels provided
Entertainment
43-inch flat-screen TV with cable service
Outdoor areas
Terrace
Laundry
Laundry facilities
Comfort
Air conditioning
Pets
Service animals only (pets not allowed)
Suitability/Accessibility
Lift
Smoke-free property
Services and conveniences
Concierge services
Tour/ticket assistance
Daily housekeeping
Safe
Phone
Luggage storage
Safe at front desk
Iron/ironing board (on request)
Free local calls
24-hour front desk
Location highlights
In the entertainment district
Near a health or beauty spa
Things to do
Casino nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
First aid kit
Security system
General
37 rooms
Individually decorated
Individually furnished
Property does not allow children
Special features
Dining
360 – On-site rooftop bar.
Swing – On-site lobby lounge. Open daily.
Fees & policies
Refundable deposits
Deposit: USD 200 per accommodation, per stay
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
Optional extras
Airport shuttle service is offered for an extra charge of USD 35 per vehicle (one-way. Maximum occupancy 4)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
There is an administrative fee of USD 0 per stay
Children & extra beds
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 7:00 PM
Policies
Only registered guests are allowed in the guestrooms.
On-site parties or group events are strictly prohibited.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
Guests can rest easy knowing that there's a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Also known as
Haven Medellín
Haven Aparthotel
Haven Aparthotel Medellín
Frequently asked questions
Does Haven offer free cancellation for a full refund?
Yes, Haven does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Haven?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 7:00 PM.
Are pets allowed at Haven?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Haven?
Sorry, there's no on-site parking at Haven.
Is an airport shuttle service offered by Haven?
Yes, an airport shuttle is available. The charge is USD 35 per vehicle one-way.
What are the check-in and check-out times at Haven?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Haven and nearby?
Haven has an outdoor pool.
What's the area around Haven like?
Haven is a short 3-minute walk from Lleras Park and 7 minutes' walk from Poblado Park. Travellers love the aparthotel's prime location.
Haven Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
8.6/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
7 November 2024
Michael
Michael, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 October 2024
Moisés
Moisés, 4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
7 October 2024
Magic in Medellin
The staff was very professional, efficient, and friendly. Adding to that - and partly a result of it - Hotel Haven has a magical vibe.
Dennis
Dennis, 5-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
4 October 2024
Tameika
Tameika, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 September 2024
Excelente
Vanessa
Vanessa, 5-night trip
Verified Expedia guest review
10/10 Exceptional
19 September 2024
I loved the staff. I had a privilege to talk to Tarek Khan a very down to earth person. More power to you Sir! Everyone was always smiling and sincerely helpful. Big Kudos to Santiago, Paola, Sara, and Maria!!! Thank you so much 😊
Josemari
Josemari, 6-night trip with friends
Verified Expedia guest review
10/10 Exceptional
18 September 2024
It was my first time in Columbia and I had a great experience
Michael
Michael, 3-night trip
Verified Expedia guest review
6/10 Good
17 September 2024
Didn’t like the customer service and that In a weeks time I had to switch my room twice for reasons out of my control and after a fight for them to actually do anything
SMH
Doreatha
Doreatha, 1-night trip with friends
Verified Expedia guest review
4/10 Fair
17 September 2024
We got there and they lost one of the reservations
Then got my room and the lock was broken. They wanted me to stay anyway. They couldn’t fix it that night but swore to me “no one would go in” (How do you know(???))
My friend went down and threatened that we were going to give bad reviews because this was not our fault that the lock didn’t work . As they were okay with me spending the night in a friends room until they fixed the lock👀 (waste my own money no concern of theirs ) And were adamant about not upgrading. Said they couldn’t upgrade unless I paid more money and the only other room in my price range looked at a brick wall only😕
After the threat they put me in a slightly bigger room for one night and harassed me while I was on a tour to move my things or they would have to charge me now that the lock is fixed 😕 We pre booked so we had to come back on the 16th to spend one more night before coming home Got that room and it was infested with these super tiny ants . I had to be moved again. The front desk person when I confronted them with the fact that this was 2 stays with a move . She stated well we fixed the lock! I told her Yes, and I appreciate that , but what you’re missing is the inconvenience and the lack of care and the fact that we had to threaten with reviews for you to even budge. SMH long story short it was Not a pleasant stay AT ALL
Doreatha
Doreatha, 2-night trip
Verified Expedia guest review
8/10 Very good
17 September 2024
We stayed for 2 nights. Cute little Boutique Hotel. The roof top is a party scene so lots of loud music. We stayed on the 2nd floor and we could hear it. Hotel provided earplugs. 11 floors and only one elevator which is a little slow. Drinks are slightly more expensive. Beer is $5 so we opted to buy our on at the liquor store across the street. We will definitely stay again.
Leticia
Leticia, 2-night trip with friends
Verified Expedia guest review
2/10 Poor
17 September 2024
La gerencia del hotel permite que sus huespedes lleven damas prepago al mismo. Es increible, como miran a un ladp y permiten este tipo de conducta. Estas "invitadas" pasean por los ascensores y caminan por los pasillos como si fueran huespedes del hotel, con una vestimenta que deja mucho que desear. Ademas, el hotel tiene un rooftop bar en el piso 11 que se escucha en las habitaciones, hasta altas horas de la noche. Mi habitacion era en el piso 3 y se escuchaba. Este hotel no es apto para ninos y familias en general. No lo recomiento
Johann
Johann, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
12 September 2024
Staff were professional and accommodating
Ash
Ash, 2-night trip
Verified Expedia guest review
10/10 Exceptional
12 September 2024
Like everything
Mario
Mario, 2-night trip
Verified Expedia guest review
8/10 Very good
8 September 2024
El hotel fue de nuestro agrado y la piscina. El desayuno estaba variado y con buen sabor pero, frío.
Sureli Marcano
Sureli Marcano, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
6 September 2024
I completely enjoyed my stay at HAVEN. My friends in Medellin want me to come back for my birthday in December, and my 1st choice for the hotel is without a doubt, HAVEN. My only piece of advice though is to make sure that the front desk staff is well versed on how to explain security procedures with the guests. I have 2 friends who live there, and one night I invited them to the hotel for dinner. We were going to stop at my room so they could get the gifts I brought for them from the USA, and the young lady at the Front Desk was rude to them and to me. I did not appreciate the way she spoke to us. Thank you.
John
John, 5-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
6 September 2024
Donald
Donald, 5-night trip
Verified Orbitz guest review
10/10 Exceptional
2 September 2024
Alexander
Alexander, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 September 2024
David
David, 4-night trip
Verified Expedia guest review
10/10 Exceptional
31 August 2024
tahir
tahir, 4-night trip
Verified Expedia guest review
10/10 Exceptional
25 August 2024
We have an awesome stay in this nice hotel. We love the rooftop. All their workers were very kind and helpful . We are planning to come back again.
Georgina
Georgina, 5-night trip
Verified Expedia guest review
10/10 Exceptional
25 August 2024
Accessibility to everything Plus the rooftop was amazing for party's
Jermain
Jermain, 4-night trip
Verified Expedia guest review
10/10 Exceptional
19 August 2024
I like everything about this hotel. The people are so friendly and nice there. Paola at the front desk and all the people that work the front desk, the young man that works the front bar, and all the people that work at the rooftop bar and pool. The food and drinks were amazing too. This was my 3rd stay here at Haven and I will be back again.
Aaron
Aaron, 4-night trip
Verified Expedia guest review
10/10 Exceptional
14 August 2024
Jon
Jon, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
14 August 2024
Place was very clean and all the staff was very friendly! Breakfast was delicious and had lots of options. The area is very walkable and felt safe at night. Highly recommend!
Allie
Allie, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
10 August 2024
I love it!! David was amazing to us!! Paula front staff was helpful and nice!!! All staff, the 360 rooftop staff were amazing!!