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Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

3.0 star property
Rochester hotel with indoor pool and restaurant

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Exterior
Bar (on property)
Indoor pool, pool loungers
Exterior
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Electric vehicle charging point
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Room service
  • Business centre
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Computer station

Feel at home (6)

  • Free cots/infant beds
  • Microwave
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
The price is NZ$217
includes taxes & fees
22 Jan - 23 January 2025

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Sofa bed
Hairdryer
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed with Sofa bed (Wet Bar)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Sofa bed
Hairdryer
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible (Communications)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Rochester - University Area, an IHG Hotel

Pool
Free parking
Free WiFi
Connecting rooms available
7.8 out of 10, Good, (1002)
The price is NZ$222
includes taxes & fees
1 Jan - 2 January 2025
Holiday Inn Express Rochester - University Area, an IHG Hotel
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About the area

Map
800 Jefferson Rd, Rochester, NY, 14623

What's nearby

  • Marketplace Mall - 17 min walk
  • Tim Hortons Iceplex - 4 min drive
  • Strong Memorial Hospital - 6 min drive
  • University of Rochester - 7 min drive
  • Rochester Institute of Technology - 8 min drive

Getting around

  • Rochester, NY (ROC-Greater Rochester Intl.) - 13 min drive
  • Rochester Station - 18 min drive

Restaurants

  • ‪Chick-fil-A - ‬10 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪Dairy Queen - ‬12 min walk
  • ‪Taco Bell - ‬6 min walk

About this property

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

When you stay at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel, you'll be within a 10-minute drive of University of Rochester and Rochester Institute of Technology. After a workout at the fitness centre, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. An indoor pool and a snack bar/deli are offered, and in-room conveniences include fridges and microwaves. Fellow travellers love the helpful staff.

Languages

English, Spanish, Ukranian

At a glance

DONE

Hotel size

    • 120 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Express check-out available
    • Minimum check-in age – 21
    • Check-out time is 11 AM
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • For more details, please contact the property using the information on the booking confirmation
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site motorhome/coach/lorry parking
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property
    • No stag or hen parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space (4300 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Pool loungers

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Fitness centre
  • An indoor pool
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Assistive listening devices available

Room amenities

Be entertained

  • 37-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping

Fees & policies

Refundable deposits

  • Deposit: USD 250.00 per stay

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Pool use is for registered hotel guests only.

Also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"

Frequently asked questions

Does Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?
Yes, there's an indoor pool.
Are pets allowed at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?
Yes, there's free self parking. Free motorhome/bus/lorry parking and electric car charging are available.
What are the check-in and check-out times at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11 AM. Express check-out and contactless check-out are available.
What is there to do at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel and nearby?
Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel has an indoor pool and a fitness centre.
Are there restaurants at or near Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?
Yes, there's an on-site restaurant.
What's the area around Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel like?
Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel is a short 15-minute walk from Monroe Community College and 17 minutes' walk from Marketplace Mall.

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Very good

Shelley, 1-night trip
Verified Hotels.com guest review

8/10 Very good

We were happy with the hotel.
1-night business trip
Verified Hotels.com guest review

2/10 Poor

Do not book here. This was the worst hotel experience I've ever had. I reserved months in advance. I get off my airplane and call them to let them know I will be arriving later in the night, they tell me it is fine. I arrive after driving four and a half hours and they tell me they only have one of my rooms and the rest of the property is sold out. I have to go spend double the price elsewhere when my rooms were already paid for. They tell me hotels website is at fault for over booking. When I spend the following days of my vacation getting in contact with hotels website they say the hotel told them my party was not complete when I arrived and that's why they couldn't give me my rooms. Such liars. I have never been more let down with a company.
Rosa, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Booking a room doesn’t mean you will get it.
The staff is extremely rude. That was before we even found out we did not receive the room we booked 10 months earlier. When questioned, their response was they were sold out. Yes, that is why we booked 10 months ago. They said they were going to give us a discount which was the exact same rate as what we were paying. My suggestion is to call many times verifying your room. As for the hotel, the same garbage in the halls remained there for three days and the breakfast was sub par. You can tell the food was either stale or frozen and heated up too many times. We rarely stay at a holiday inn and now we know why.
Scott, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very Enjoyable Stay
One of the best night's sleep I've gotten in a long time with embroidered pillows, "firm" and "soft". Hands-down, the absolute best breakfast I have ever enjoyed at a hotel before with REAL food cooked, not warmed up. The options seemed endless! The rooms are clean, the staff is nice, and I would stay here again in a heartbeat.
Heather, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Rose anne, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Hotel receptionist was unkempt and a poor choice.
minna, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay no issues.
Great stay, clean, and good size rooms. Breakfast was amazing, good selection and kept fresh. Only thing we wish for is a queen size bed. Double is too small for 2.
Benjamin, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Staff at front desk untrained/disinterested in job or customer service. Took my cc for incidentals, but charged full room rate despite the fact that I prepaid w Expedia. No management on site. ZERO STARS.
Kyle, 1-night trip
Verified Expedia guest review

4/10 Fair

The whole building was muggy and so noisy. I feel like I could hear everything through the walls.
1-night business trip
Verified Hotels.com guest review

2/10 Poor

We asked for an early check-in. The desk clerk said rudely all check-ins are at 3 PM. We came back at 3 PM. The room was not ready. She said it would be ready in 10 minutes. It took more like 20. What bother us the most was the altitude, poor customer service skiils, definitely she needs some re-training.
Jorge, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Dannel, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Average place, good price, convenient
Sarah, 2-night family trip
Verified Expedia guest review

8/10 Very good

Nina, 1-night trip
Verified Expedia guest review

8/10 Very good

Tara, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Quiet and friendly
Timothy, 3-night trip
Verified Expedia guest review

10/10 Exceptional

linda, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Bardia, 1-night trip
Verified Expedia guest review

8/10 Very good

Mary, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Good location, lots of restaurants and shopping around , girl at the desk was pleasant and friendly, was clean but might be time to consider renovations as the room seemed dated . Didn’t like that breakfast was $16.00 if we wanted it ( should be free like other hotels) ,
Serafin, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Emily, 6-night trip
Verified Travelocity guest review

10/10 Exceptional

Clean.. Organize and friendly staff
Gabriel, 1-night family trip
Verified Expedia guest review

8/10 Very good

Very nice place, close to many dining options and shopping area.
Phuong, 1-night trip
Verified Expedia guest review

8/10 Very good

Happy with our stay. The rooms were clean and seemed recently updated. the options at the free breakfast were pretty impressive. More than I expected.
Hollie, 2-night family trip
Verified Expedia guest review

2/10 Poor

Don’t choose this dated hotel unless everything else is sold out. Never again will I stay at this hotel. Nasty and old and not a comfortable place to stay.
SHAY, 3-night trip
Verified Expedia guest review