2/10 Poor
7 January 2025
Don’t stay here so dirty
Customer service was horrible tried to cancel our first night because sports tournament time shot moved I called multiple times and they couldn’t understand what I was asking nor would they refund me even though they were reached out to multiple times when checking in we had to repeat our last name multiple times took over 15 mins to get room keys even though we checked in over the phone prior and couldn’t understand us they didn’t speak English very well. Bathroom was beyond disgusting, looked like mouse poop in multiple areas in the bathroom, floor was damaged and cracked you sunk when you stepped on certain tiles, dirty over all, dark women’s hair in the bathroom, stingy smell in the hallway that lingered in the room, pictures online are not the sake of what it actually looks like.
Ralph
Ralph, 2-night trip
Verified Hotels.com guest review