The Palace of the Lost City at Sun City Resort

5.0 star property
Luxury hotel in Moses Kotane with 3 restaurants and golf course

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Palace of the Lost City at Sun City Resort

Building design
Children's play area - indoor
Lobby
Paraplegic Room
Waterslide
VIP Access

Reviews

8.8 out of 10

Excellent

Guests liked:

Friendly staff

Popular amenities

  • Casino
    Casino
  • Bar
    Bar
  • Air conditioning
    Air conditioning
  • Connecting rooms available
    Connecting rooms available
  • Gym
    Gym
  • Spa
    Spa
Main amenities
  • Daily housekeeping
  • Golf course
  • Casino
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool and lazy river
  • Free water park
  • Nightclub
  • Free area shuttle
  • Free casino shuttle
  • 2 outdoor tennis courts
  • Fitness centre
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on-site
  • Connecting/adjoining rooms available
The price is NZ$680
includes taxes & fees
2 Dec - 3 Dec

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Luxury Pool Facing Room

Minibar, in-room safe, desk, blackout curtains

Superior Luxury Pool Facing Room

Highlights

Air conditioning
Connecting rooms available
TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Separate bath and shower
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Luxury Room

Minibar, in-room safe, desk, blackout curtains

Superior Luxury Room

Highlights

Air conditioning
Connecting rooms available
TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Separate bath and shower
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Air conditioning
Connecting rooms available
TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Separate bath and shower
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Luxury Family Room

Minibar, in-room safe, desk, blackout curtains

Superior Luxury Family Room

Highlights

Air conditioning
Connecting rooms available
TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Separate bath and shower
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

Highlights

Air conditioning
Connecting rooms available
TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Separate bath and shower
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Twin Room

Minibar, in-room safe, desk, blackout curtains

Luxury Twin Room

Highlights

Air conditioning
Connecting rooms available
TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
Separate bath and shower
  • 36 sq m
  • Sleeps 2
  • 2 Single Beds

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7.8 out of 10, Good, (783)
The price is NZ$340
includes taxes & fees
25 Nov - 26 Nov
The Cabanas Hotel at Sun City Resort
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About the area

Map
Sun City Resort, Moses Kotane, North West, 0316

What's nearby

  • The Valley of Waves - 15 min walk - 1.3 km
  • The Gary Player Golf Course - 5 min drive - 1.7 km
  • Sun City Casino - 5 min drive - 1.9 km
  • Waterworld - 7 min drive - 2.3 km
  • Pilanesberg National Park - 14 min drive - 9.2 km

Getting around

  • Free local area shuttle
  • Free casino shuttle

Restaurants

  • ‪Acacia Terrace Cafe - ‬12 min drive
  • ‪Crystal Court - ‬1 min walk
  • ‪Ocean Basket - ‬8 min walk
  • ‪Shebeen - ‬5 min drive
  • ‪Steers - ‬18 min walk

About this property

The Palace of the Lost City at Sun City Resort

The Palace of the Lost City at Sun City Resort features a golf course and a casino. You can visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy, and Crystal Court, one of 3 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include a free water park, an outdoor pool and a nightclub. Fellow travellers love the helpful staff.

Languages

Afrikaans, English, Xhosa, Zulu

At a glance

Hotel size

  • 335 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: midnight
  • Minimum check-in age – 16
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • This property provides return airport shuttle service from Pilanesberg International Airport (NYT) only.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Off-site

  • Free area shuttle
  • Free casino shuttle

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • 3 restaurants
  • 3 coffee shops
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Free water park access
  • Children's pool
  • Mini golf
  • Lazy river
  • Free local shuttle
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop

What to do

  • Archery
  • Ecotours
  • Golfing
  • Mini golf
  • Mountain biking
  • Safari
  • Wildlife viewing
  • Segway hire/tours
  • Parasailing
  • Motor boating
  • Personal watercraft (motorised)
  • Waterskiing
  • Ziplining
  • Shopping
  • Pool table

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Segway hire/tours

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • Golf course on-site
  • An outdoor pool
  • Free water park
  • Arcade/games room
  • Casino
  • Full-service spa
  • Lazy river
  • Nightclub
  • 51 casino gaming tables
  • 700 casino slot machines
  • 2 casino VIP rooms
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

The Royal Salon has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Dining

Crystal Court – This restaurant specialises in international cuisine and serves breakfast and dinner. Reservations are required.
The Grill Room – Overlooking the garden, this steakhouse specialises in international cuisine and only serves dinner. Reservations are required. Open daily.
Plume – This fine-dining restaurant specialises in French cuisine and only serves dinner. Reservations are required. Open selected days.
Tusk Bar & Lounge – This piano bar specialises in African cuisine and only serves light fare. Open daily.
Bocado – This poolside restaurant specialises in Mediterranean cuisine and only serves light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Late checkout can be arranged for an extra charge

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 May to 23 June:
  • Water park

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 1977/071333/06

Also known as

LOST CITY PALACE
LOST PALACE
PALACE LOST
PALACE LOST CITY
PALACE LOST Hotel
PALACE LOST Hotel CITY
Palace Lost City Hotel Sun City
Palace Lost City Hotel
Palace Lost City Sun City
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
Palace Lost City Sun City Resort
Palace Lost Resort
The Palace of the Lost City
The Palace of the Lost City at Sun City Resort Hotel
The Palace of the Lost City at Sun City Resort Moses Kotane

Frequently asked questions

Is there a pool at The Palace of the Lost City at Sun City Resort?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at The Palace of the Lost City at Sun City Resort?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Palace of the Lost City at Sun City Resort?
Yes, there's free self and valet parking.
What are the check-in and check-out times at The Palace of the Lost City at Sun City Resort?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge.
Is there an on-site casino at The Palace of the Lost City at Sun City Resort?
Yes, there's a casino, featuring 700 slot machines and 51 gaming tables.
What is there to do at The Palace of the Lost City at Sun City Resort and nearby?
Have fun with on-site activities such as mountain biking, parasailing and waterskiing, and practise your swing at the golf course. Additional recreation on-site includes ecotours, segway hire and game viewing. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Palace of the Lost City at Sun City Resort also has a casino, a nightclub and a lazy river, as well as a sauna, a steam room and an arcade.
Are there restaurants at or near The Palace of the Lost City at Sun City Resort?
Yes, there are 3 on-site restaurants, featuring international cuisine, garden views and poolside dining.
What's the area around The Palace of the Lost City at Sun City Resort like?
The Palace of the Lost City at Sun City Resort is located a short 15-minute walk from The Valley of Waves.

The Palace of the Lost City at Sun City Resort Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very good

Hotel is nice but breakfast terrible
The hotel is nice enough with good surroundings and plenty to do. However the service in the breakfast room was severely lacking. Cold food, rude staff and no one seems to care at all. Very disappointing breakfasts.
paula, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ivan Mateus, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

King, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

This was our third trip to The Palace and it was just perfect. Our friends that came along were South African and they had low expectations until we arrived. Their mind was quickly changed after the first day.
Laurence, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

African Paradise
Our stay was very comfortable. We enjoyed excellent breakfast and beautiful environment.
Dilyara, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I had stayed in the Palace Hotel 8 years ago and it was fantastic. This trip was a little disappointing because the standards have dropped somewhat. The tents at the pool were torn, one had a missing roof, some fountains and waterfalls did not work. Tlsime ponds were green with algae and water stank in places. The jungle between the palace and valley of waves was messy. However people were very friendly and well trained, breakfast buffet must be one of the best in the world. The palace is a remarkable and unique building, just a pity that standards have slipped a bit. Having said that i would go back again in the future.
Roland, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent
Denise, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Phenomenal Palce
The Palace EXCEEDED all of my Expectations! This place is extraordinary...it is magical! The service provided by the manager, Francois, Gemolemo at the Front Desk, Seipati, Concierge, and Anna, Housekeeping was second to none! They all went above and beyond to make my stay truly magnificent! The Palace and my stay were Phenomenal!
Irene, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Johannes de, 1-night trip
Verified Expedia guest review

8/10 Very good

Definitely NOT what to expect in a 5 Star hotel
A broken door mechanism should have been replaced - particularly in a room of this category. No turn-down service. Otherwise room is OK. The restaurant "the grill" was most disappointing, with two dishes not available and service either painstakingly slow or no service at all. The evening ended in a "Spur" manner with a little crowd deafeningly screaming "happy birthday" to some guests, in absolute oblivion of the tranquillity of the others. Definitely NOT what you would expect in a 5 Star hotel.
HERVE, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The Palace of the Lost City is a feast for the eye
My wife and I would like to praise several members of staff: Itumeleng from Room Service - what a nice and efficient man! Then Maddeleine, Betty, Josephine and Beauty from the Main Restaurant, where we had our 3 breakfasts and 1 dinner The Palace is an incredibly beautiful place - we just admired the decorations (African annimals as statues at the front as well as inside, floor mosaics, the structure of the Palace you see on arrival and on the passage from the lobby to bedrooms
Karel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay
Another very enjoyable stay here, as it always is. Would throughly recomend this hotel.
Steven, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Johan, 2-night trip
Verified Hotels.com guest review

8/10 Very good

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

My time at the palace was excellent very Friendly stàff nothing was too much trouble food was great it ŵàs wonderful
Alan James, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Splendid hotel with fabulous breakfast in huge park like gardens Huge swimming pool Stayed several times before Only drawback is the naughty monkeys roaming around
Reinette, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

ANDREI, 3-night trip
Verified Expedia guest review

6/10 Good

Thiagaraj, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The most beautiful hotel I’ve ever been to
Nazafarin, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing stay
Kirstine, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

TAMMY, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Sun City is nestled in an absolutely beautiful area and truly offers a luxurious escape. We stayed at The Palace which we were really looking forward to. The resort itself offers plenty to do and see, or just relax by the pool, at very affordable prices. The negatives is that our bedding and the linen used in the main restaurant had stains on them each of the days we were there. The Palace itself needs touching up as paint is peeling and umbrellas and such have holes in them. Lastly, the staff kept coming into our room multiple times throughout the day for reasons we couldn't quite figure out. Sometimes it was to clean our room, other times to ask if our room has been cleaned, and a few times a staff member walked in, saw us there and simply walked out. We would definitely visit again but there is definitely room for imporovement.
Vuk, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The entire holiday was an unforgettable first class experience from arrival to checkout. We stayed for 9 nights as a family holiday. Facilities and food were all excellent. The steaks in the Grill Room were among the best we have ever had. Staff could not do enough to help and were really friendly. Would love to come back
Paul, 9-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Relax in comfort and style.
Excellent service and great food. All staff very friendly and informstive.Will definately call again.
Elsabe, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Unbelievable hotel!! If I could give it 10 stars I would. Great customer service, the hotel is a real palace, amazing architecture and decorations. The place also Sun city is a must go with great activities for a couple with or without kids. We did Quad, zip line, safari, pools, spa you name it!!!! Love this place and will definitely come back!!!
Oren, 3-night romance trip
Verified Expedia guest review