Located by the ocean, San Carlos Plaza Hotel, Beach & Convention Center offers a vibrant retreat with 4 on-site restaurants and Mexican cuisine. Relax on the white sand beach or unwind with scuba diving, volleyball, and snorkeling activities. The helpful multilingual staff have left a lasting impression on previous guests.
Reviews
6.86.8 out of 10
Good
Popular amenities
Connecting rooms available
Bar
24/7 front desk
Gym
Laundry facilities
Air conditioning
Main amenities (12)
Daily housekeeping
On the beach
4 restaurants and bar/lounge
2 outdoor pools
Breakfast available
Fitness centre
Beach umbrellas
Beach sunloungers
Beach towels
Children's pool
Room service
Coffee shop/cafe
For families (6)
Free cots/infant beds
Children's pool
Playground on-site
Connecting/adjoining rooms available
Private bathroom
Premium TV channels
Room options
Available filters for rooms
Showing 6 of 6 rooms
View all photos for Standard Room, 2 Double Beds
Standard Room, 2 Double Beds
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
20 sq m
Sleeps 4
2 Double Beds
View all photos for Standard Room, 2 Double Beds, Ocean View
Standard Room, 2 Double Beds, Ocean View
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
20 sq m
Sleeps 4
2 Double Beds
View all photos for Standard Room, 1 King Bed, Ocean View
Standard Room, 1 King Bed, Ocean View
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
20 sq m
Sleeps 3
1 King Bed
View all photos for Superior Room, 1 King Bed, Ocean View
Superior Room, 1 King Bed, Ocean View
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
22 sq m
Sleeps 3
1 King Bed
View all photos for Standard Room, 1 King Bed
Standard Room, 1 King Bed
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
20 sq m
Sleeps 3
1 King Bed
View all photos for Superior Room, 2 Double Beds, Ocean View
At San Carlos Plaza Hotel, Beach & Convention Center, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll have access to on-site scuba-diving and snorkelling. 2 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages. El Kiosko, one of 4 restaurants, serves Mexican cuisine and is open for breakfast, lunch and dinner. A bar/lounge, a fitness centre and a children's pool are other highlights at this luxurious hotel.
Languages
English, Spanish
At a glance
Hotel size
173 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 4:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Minimum Spring Break check-in age is 18
Pets
Pets allowed (up to 15 kg per pet)*
Specific rooms only, restrictions apply*
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
Free off-site parking nearby
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge)
4 restaurants
Bar/lounge
Coffee shop
Room service (limited hours)
Travelling with children
Children's pool
Playground
Local/corner shop
What to do
On the beach
Tennis
Volleyball
Personal watercraft (motorised)
Scuba diving
Snorkelling
Pool table
Free use of nearby fitness centre
Mountain biking nearby
Kayaking nearby
Surfing/body boarding nearby
Working away
Business centre
Meeting room
Conference centre (18708 square feet of space)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Beach sunloungers
Beach towels
Beach umbrellas
Pool umbrellas
Facilities
1 building/tower
Built in 1992
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Fitness centre
2 outdoor pools
Arcade/games room
Spa services
Banquet hall
Accessibility
Wheelchair-accessible
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Room amenities
Be entertained
20-inch flat-screen TV
Premium satellite channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board (on request)
Sleep well
Blackout curtains
Free cot/infant bed
Bed sheets provided
Freshen up
Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Dining
El Kiosko – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner.
Joey Bistro – This restaurant specialises in Italian cuisine and only serves dinner.
La Palapa – This poolside restaurant specialises in seafood and serves lunch and dinner.
Joey Pizza – This family restaurant specialises in pizza and only serves dinner.
Passione – On-site sports bar. Happy hour is offered.
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately MXN 119 per person
Pets
Pets are allowed for an extra charge of MXN 300 per pet, per night
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Outside food is not permitted on the premises.
Also known as
Hotel San Carlos Plaza
San Carlos Plaza
San Carlos Plaza Hotel Beach
Plaza San Carlos
San Carlos Plaza Hotel Hotel San Carlos
San Carlos Plaza Hotel Resort And Convention Center
San Carlos Plaza Beach
San Carlos Plaza Hotel Beach Convention Center
San Carlos Plaza Hotel
San Carlos Plaza Hotel Beach Convention Center
San Carlos Plaza Hotel, Beach & Convention Center Hotel
San Carlos Plaza Hotel, Beach & Convention Center San Carlos
Frequently asked questions
Does San Carlos Plaza Hotel, Beach & Convention Center offer free cancellation for a full refund?
Yes, San Carlos Plaza Hotel, Beach & Convention Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at San Carlos Plaza Hotel, Beach & Convention Center?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at San Carlos Plaza Hotel, Beach & Convention Center?
Yes, pets are welcome, with a maximum weight of 15 kg per pet. There's a charge of MXN 300 per pet, per night.
Is parking offered on site at San Carlos Plaza Hotel, Beach & Convention Center?
Yes, there's free self parking.
What are the check-in and check-out times at San Carlos Plaza Hotel, Beach & Convention Center?
Check-in start time: 4:00 PM; check-in end time: 11:30 PM. Check-out time is noon.
What is there to do at San Carlos Plaza Hotel, Beach & Convention Center and nearby?
Have fun with on-site activities such as snorkelling and scuba-diving, and practise your swing on the tennis courts. Additional recreation on-site includes volleyball. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include a fitness centre and spa services. San Carlos Plaza Hotel, Beach & Convention Center also has an arcade and a garden.
Are there restaurants at or near San Carlos Plaza Hotel, Beach & Convention Center?
Yes, there are 4 on-site restaurants, featuring Mexican cuisine, ocean views and poolside dining.
San Carlos Plaza Hotel, Beach & Convention Center Reviews
Reviews
6.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.0/10
Cleanliness
7.0/10
Staff & service
6.8/10
Amenities
6.2/10
Property conditions & facilities
10/10
Eco-friendliness
Reviews
10/10 Exceptional
31 January 2025
Erick
Erick, 1-night trip
6/10 Good
2 January 2025
Hotel necessita renovação.
Patricia
Patricia, 3-night trip
2/10 Poor
28 August 2020
Me cobraron mi cuarto en San Carlos plaza por más de 6000 pesos, y el hotel estaba cerrado exijo mi reembolso
Valeria
Valeria, 2-night trip
2/10 Poor
10 August 2020
Súper mal servicio de parte de expedía al no poner que el hotel San Carlos plaza estaba en remodelación, quiero mi reembolso
Valeria
Valeria, 2-night trip
4/10 Fair
17 March 2020
El area de la alberca es agradable.
En general el hotel esta muy viejo y muy descuidado. Los cuartos de hotel muy viejos, les hace falta bastante mantenimiento en general a las instalaciones. Poca luz, baños descuidados. La regadera no servia y se tiraba el agua. La plancha del cuarto quebrada. No me volveria a quedar ahi..
Ana
Ana, 2-night trip
2/10 Poor
17 March 2020
Old, jaded and faded. Showers are a disaster, not enough pressure.
The location and the view were the only positive thing about the stay
MQ
MQ, 3-night trip
4/10 Fair
11 March 2020
It is dirty inside the room. Nice lobby , but will not go back.
Verified traveller
2-night trip
10/10 Exceptional
4 March 2020
Verified traveller
1-night trip
8/10 Very good
26 February 2020
Verified traveller
1-night trip
8/10 Very good
25 February 2020
The bell hop was terrific. Room service was quick and efficient and very friendly, and the room itself and the bedding was changed daily...very good. Our only issue was the bed frame, wherein one of the legs popped out. Good security on the premises, but we didn't like/understand why we had to wear wristbands (uncomfortable) the entire stay.
KK
KK, 3-night trip
6/10 Good
17 February 2020
Instalaciones viejas y mal servicio de empleado
Trinidad
Trinidad, 2-night trip
8/10 Very good
16 February 2020
Buen espacio y buenas instalaciones precios muy justos
Verified traveller
1-night trip
10/10 Exceptional
12 February 2020
Verified traveller
1-night trip
8/10 Very good
4 February 2020
Hilda Natalie
Hilda Natalie, 1-night trip
10/10 Exceptional
3 February 2020
Verified traveller
1-night trip
10/10 Exceptional
10 January 2020
Excelente trato e instalaciones espaciosas, cómodas y con un hermoso panorama desde mi habitación.
Abelardo
Abelardo, 1-night trip
2/10 Poor
3 January 2020
Horrible Experience and Hotel
The service was horrible the rooms are not as they appear tiles cracked couches old and torn sinks clogged no hot water to take a shower for 2 days. No communication. We were there to celebrate the new year and was kicked of the event for not having ticket. Not once was this mentioned to me at time of check in. I don't recommend this hotel to anyone.
Mike
Mike, 3-night trip
10/10 Exceptional
7 December 2019
AINARA
AINARA, 1-night trip
10/10 Exceptional
3 December 2019
Highly recommend
This is a great place to stay! Private beach, great pools, clean facility, super friendly staff, great on site restaurants, reasonable priced... I was disappointed the water in the jacuzzi was cold. I hope next time the jacuzzi is working properly. Other than that, it was perfect! I can’t wait to return!
Lisandra
Lisandra, 4-night trip
10/10 Exceptional
2 December 2019
Verified traveller
2-night trip
10/10 Exceptional
1 December 2019
Gladys
Gladys, 1-night trip
10/10 Exceptional
24 November 2019
Muy bueno
Buen servicio e instalaciones. Muy buen hotel
Monserrat Xochitl
Monserrat Xochitl, 1-night trip
10/10 Exceptional
19 November 2019
Verified traveller
1-night trip
8/10 Very good
10 November 2019
Muy buena ubicacion, buen restaurante, pero las condiciones del hotel ya son muy viejitas, pero es sin duda la mejor ubicacion frente a la playa en san carlos.
Verified traveller
1-night trip
4/10 Fair
8 November 2019
Precios muy elevados para lo anticuado que están los cuartos. Las cortinas de nuestro cuarto estaban rotas y las almohadas muy viejas que estaban planas además en la regadera no salía agua caliente definitivamente los cuartos necesitan mantenimiento o bajar sus precios por la baja calidad que ofrecen