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The Westin New York at Times Square

4.5 star property
Luxury hotel with restaurant, near Times Square

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Westin New York at Times Square

American cuisine
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Lobby lounge
Lobby lounge
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Non-smoking
  • Parking available
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • Valet parking
  • Self parking
  • 24-hour room service
  • Business centre
  • 27 meeting rooms
  • 24-hour front desk
  • Library
  • Computer station

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Coffee/tea maker
The price is NZ$427
includes taxes & fees
20 Jan - 21 January 2025

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for Suite, 1 Bedroom, Non Smoking, River View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Non Smoking, River View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View, Corner (Non-Smoking)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View, Corner (Non-Smoking)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking

Premium Room, 2 Double Beds, Non Smoking

Premium Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Double Beds, Non Smoking, City View

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 29 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking, City View (Corner)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed, Non Smoking, City View (Corner)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Traditional Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, River View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Non Smoking, River View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Non Smoking, Corner

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed, Non Smoking, Corner

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Private bathroom
  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Corner (Non Smoking)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Corner (Non Smoking)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, View (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Non Smoking, View (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, View (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Non Smoking, View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Non Smoking (Hearing Accessible)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

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8.0 out of 10, Very good, (4606)
The price is NZ$394
includes taxes & fees
8 Jan - 9 January 2025
Hyatt Grand Central New York
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About the area

Map
270 W 43rd Street, New York, NY, 10036

What's nearby

  • Times Square - 4 min walk - 0.4 km
  • Broadway - 5 min walk - 0.5 km
  • Bryant Park - 7 min walk - 0.6 km
  • Madison Square Garden - 10 min walk - 0.9 km
  • Rockefeller Center - 13 min walk - 1.1 km

Getting around

  • Teterboro, NJ (TEB) - 16 min drive
  • Linden, NJ (LDJ) - 27 min drive
  • Newark Liberty Intl. Airport (EWR) - 35 min drive
  • LaGuardia Airport (LGA) - 38 min drive
  • John F. Kennedy International Airport (JFK) - 55 min drive
  • Grand Central - 42 St. Station - 12 min walk
  • Penn Station - 12 min walk
  • New York W 32nd St. Station - 15 min walk
  • 42 St. - Port Authority Bus Terminal Station - 1 min walk
  • Times Sq. - 42 St. Station - 4 min walk
  • 50 St. Station (8th Av.) - 7 min walk

Restaurants

  • ‪Europan Cafe - ‬1 min walk
  • ‪Famous Famiglia - ‬1 min walk
  • ‪Shake Shack - ‬1 min walk
  • ‪Chick-fil-A - ‬1 min walk
  • ‪Roxy Diner - ‬1 min walk

About this property

The Westin New York at Times Square

When you stay at The Westin New York at Times Square, you'll be in a fantastic location, only a five-minute walk from Times Square and Broadway. After a workout at the 24-hour fitness centre, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. This luxurious hotel is also within a short 10-minute walk of Bryant Park and 5th Avenue. Fellow travellers like the central location for the sightseeing and because it's only a short walk to public transportation: 42 St. - Port Authority Bus Terminal Station is steps away and Times Sq. - 42 St. Station is 4 minutes.

Languages

English

At a glance

Hotel size

  • 873 rooms
  • Arranged over 45 floors

Arriving/Leaving

  • Check-in start time: 4 PM; check-in end time: midnight
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs only, 1 total, up to 18 kg per pet)*
  • Service animals welcome
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • WiFi in rooms*

Parking

  • On-site self-parking (USD 65 per day)
  • On-site valet parking (USD 95 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:00 AM–11:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Water dispenser

Travelling with children

  • Children stay for free (see details)

What to do

  • Shopping
  • Access to nearby health club
  • Bike rentals nearby
  • Hiking/biking trails nearby

Working away

  • Business centre
  • 27 meeting rooms
  • Computer station
  • Conference space (27756 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Built in 2002
  • Safe-deposit box at front desk
  • Library
  • Television in common areas
  • 24-hour fitness centre
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles

Room amenities

Be entertained

  • IPod docking station
  • 32-inch TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Foundry Bar – This bar specialises in American cuisine and only serves dinner.
Foundry Kitchen – This buffet restaurant specialises in American cuisine and only serves breakfast. Open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 150.00 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Destination fee: USD 40.17 per accommodation, per night

Optional extras

  • WiFi is available in guest rooms for USD 16.95 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately USD 29 to 36 per person

Children & extra beds

  • Rollaway beds are available for USD 35.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50.00 per accommodation, per night

Parking

  • Self-parking costs USD 65 per day
  • Valet parking costs USD 95 per day

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

New York Times Square Westin
Westin Hotel New York Times Square
Westin New York Times Square
Westin New York Times Square Hotel
Westin Hotel New York
Westin Times Square
The Westin New York At Times Square Hotel New York City
Westin New York City
New York City Westin
Westin Hotel
The Westin New York At Times Square Hotel City
Westin New York at Times Square
The Westin New York at Times Square Hotel
The Westin New York at Times Square New York
The Westin New York at Times Square Hotel New York

Frequently asked questions

Does The Westin New York at Times Square offer free cancellation for a full refund?
Yes, The Westin New York at Times Square does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Westin New York at Times Square?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 18 kg per pet. There's a charge of USD 50.00 per accommodation, per night. Service animals are exempt from fees.
Is parking offered on site at The Westin New York at Times Square?
Yes. Self-parking costs USD 65 per day. Valet parking costs USD 95 per day.
What are the check-in and check-out times at The Westin New York at Times Square?
Check-in start time: 4 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.
Is there an on-site casino at The Westin New York at Times Square?
No, this hotel doesn't have a casino, but Resorts World Casino (22-min drive) is nearby.
What is there to do at The Westin New York at Times Square and nearby?
Have fun with nearby activities such as cycling and hiking. Enjoy amenities such as a 24-hour fitness centre and access to a nearby health club.
Are there restaurants at or near The Westin New York at Times Square?
Yes, Foundry Bar offers American cuisine.
What's the area around The Westin New York at Times Square like?
The Westin New York at Times Square is in Manhattan, a short 1-minute walk from 42 St. - Port Authority Bus Terminal Station and 4 minutes' walk from Times Square. Travellers say that the local area is very central perfect for sightseeing.

The Westin New York at Times Square Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Courtney, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Paul, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Annette, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Linda, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

NYC at Christmas
Hotel was convenient, comfortable and walkable. Will definitely stay again.
Megan, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

SUKHJINDER S, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Roseann, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

No Double-room for you!!!
We reserved a two double-bed room. I checked in at 5 pm, a full hour after the required time, and was told that the room was not ready and the clerk could not give me a time when that would occur. She suggested I wait in the lobby area. I said we had tickets to a 7 pm play at The Shed over at Hudson Yards and needed to shower and change from our long flight. She replied there was nothing to be done. I asked to see the manager, and he offered several excuses as to why the room wasn't ready. He couldn't give a time when the room would be ready either. With a great deal of exasperation bordering on attitude, he gave me a room with a king-sized bed overlooking an exhaust vent spewing smoke/steam right in front of the window. I have stayed several times at this hotel--it has always been a pleasant experience. Not this time! The furniture in the room was worn, chipped, stained, and frayed--kinda unappealing for the price we paid. Not sure I'll return...
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

John, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

Nice room
Convenient location. Room was comfortable and had a nice view.
Alicia, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Michael, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

david, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

heriberto, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jeremy, 3-night trip
Verified Hotels.com guest review

6/10 Good

Cira, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

William, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Pleasant Stay
Pleasant stay, convenient to lots of attractions, restaurants.
Sharron, 2-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Not for me
We stayed Saturday, November 9-12 2024. Not at all how I expected a Westin Hotel room in 2024 to look in any location. Very dated looking like 1970, right down to chipped old wood furniture and chipped dated wood window sills and floating shelves. The closet doors were the only mirror in the room, despite the online pics. Our cell phone chargers had to plug into an extension cords on the ground which the lamps are plugged into. The TV power cord was taut so it can reach the outlet across the room. The bathroom sink was so tiny that nothing stayed on the sink ledge; not even a cup or soap. There was a strange large black locked box in the closet under safe rendering it useless for storage. Upon entering the room, the old dirty horrible musty smelling rug had change on the floor showing me that the wait for the room to be cleaned did not actually happen. This was a special occasion so I purchased flowers from a local market along with some gifts. I asked the front desk person Christina to hold the flowers and gifts until I had the opportunity to pick them up and surprise my daughter. She then told me to wait and took another customer, while I was standing there with a dozen roses and a bag of gifts. This was in the evening and there was nobody except the one gentleman waiting and 1 other front desk person without clients on her phone. When Christina was ready for me again, I was told to wait for the manager to come over to assist me. The female front desk manager was talking to
carla, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Girls Trip
Great location near Times Square and Broadway shows. Short walk to Rockefeller Plaza and Radio Center Music Hall. Friendly staff. Very clean rooms.
Beverly, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful View on the 41st Floor
I had a wonderful stay. The room is clean the floor itself is quiet and I had a 35 credit I can use during my stay (which I did not use, and I regret that but next time I will use it). I don't have a picture of my room but the view was beautiful (especially at night) When you come to visit New York, take a room on the 41st floor you will not be disappointed
Regina, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Jennifer, 3-night trip with friends
Verified Hotels.com guest review

4/10 Fair

The initial room we were give was substandard, dirty, old, and damaged. Not worth the nearly $800/night we were charged and certainly not the Marriott standards we expect over our many years of travel. When we told the desk how bad it was, we were immediately moved to a vastly better room. There were no objections to the move and they immediately understood our more than valid concerns. It made the rest of the stay enjoyable, but such a room should NEVER be given to a Bonvoy member (or any guest for that matter). Thank you
Dirty shower floor/grout
More dirty grout
stained slate flooring and grout
Wood/glass bathroom vanity shelf unit (seemed to be temporary) dirty, needed painting/cleaning
Donald, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bill, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Andrea, 1-night trip
Verified Hotels.com guest review