Medellín (MDE-José María Córdova Intl.) - 93 min drive
Restaurants
Rancho El Gustazo No. 2 - 18 min drive
Monteverde No 1 - 18 min drive
Route 62 - 14 min drive
Cosechas - 13 min drive
Santis Bar - 9 min drive
About this property
Casa Candela
When visiting Sopetrán, Casa Candela is a great choice to consider. Guests can be pampered with spa services at the spa and grab a bite to eat at one of the 10 restaurants. Other highlights include 2 bars/lounges, an outdoor pool and a snack bar/deli.
Languages
English, Spanish
At a glance
Hotel size
17 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Minimum check-in age – 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Parents must have child's birth certificate and photo ID*
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Parking
On-site parking includes off-street options
Other information
Smoke-free property
Property amenities
Food and drink
Free full breakfast each morning 8:00 AM–10:00 AM
10 restaurants
2 bars/lounges
Coffee shop
Free daily reception
Snack bar/deli
Services
Front desk (limited hours)
Facilities
Safe-deposit box at front desk
Garden
Terrace
An outdoor pool
Full-service spa
Outdoor entertainment area
Room amenities
Sleep well
Bed sheets provided
What to enjoy
Individually furnished
Freshen up
Shower only
Towels
Stay connected
Laptop-friendly workspace
Electrical adapters/chargers
More
Daily housekeeping
In-room safe
Guidebooks/recommendations
Special features
Spa
The on-site spa has couples treatment room(s).
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
Children & extra beds
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Policies
This property does not have lifts.
This property accepts credit cards and debit cards. Cash is not accepted.
Property Registration Number 123
Also known as
Casa Candela Hotel
Casa Candela Sopetrán
Casa Candela Hotel Sopetrán
Frequently asked questions
Is there a pool at Casa Candela?
Yes, there's an outdoor pool.
Are pets allowed at Casa Candela?
Sorry, pets aren't allowed.
What are the check-in and check-out times at Casa Candela?
Check-in start time: 3:00 PM; check-in end time: 8:00 PM. Check-out time is noon.
What is there to do at Casa Candela and nearby?
Casa Candela has 2 bars and a spa, as well as an outdoor pool and a garden.
Are there restaurants at or near Casa Candela?
Yes, there are 10 on-site restaurants.
Casa Candela Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.4/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
27 September 2024
Ivette
Ivette, 2-night trip
Verified Expedia guest review
10/10 Exceptional
21 September 2024
Brian
Brian, 1-night trip
Verified Expedia guest review
10/10 Exceptional
14 August 2024
Verified traveller
4-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 July 2024
El servicio al cliente perfecto! Las instalaciones hermosas y el spa de lujo! Súper refomendado
CLAUDIA
CLAUDIA, 1-night romance trip
Verified Expedia guest review
8/10 Very good
26 June 2024
The place in general is very nice but it doesn't seem to me that to access the jacuzzi or relaxation areas you have to pay for the spa, since in similar places there are no extra charges, when making a balance between price and what they offer there is no the accessibility of what is expected, and also the prices of the restaurant are very high being in Colombia, I don't think that someone native would be accessible
Olen
Olen, 1-night trip
Verified Expedia guest review
4/10 Fair
14 June 2024
This was my second time staying here. I did not have a great experience. A group of about 12 people arrived at night and partied all night with loud music. I complained at 3 and 4 am because I could hear it through my earplugs. The next morning reception told me those guests were kicked out for the noise. No, instead they were at the pool all day drinking, cursing at me, and making threats to me in Spanish. I didn’t feel safe and there was no police or security. I spent $1500 USD for two days including food and drinks. For the money, this was not the experience I paid for. There are better options in Santa Fe.
Kevin
Kevin, 2-night trip with friends
Verified Orbitz guest review
10/10 Exceptional
6 June 2024
Perfect place for a honey moon and relax with your love one. Staff members have the best customer service skills ever, room are always clean, amazing food.
Walter
Walter, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
28 May 2024
Maryan
Maryan, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 May 2024
Casa Candela is a paradise in the middle of the jungle!
Jorge
Jorge, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
3 May 2024
JAIME ANDRES
JAIME ANDRES, 1-night trip
Verified Expedia guest review
10/10 Exceptional
30 April 2024
Thomas
Thomas, 1-night trip
Verified Expedia guest review
10/10 Exceptional
24 March 2024
Jeffrey
Jeffrey, 1-night trip
Verified Expedia guest review
10/10 Exceptional
24 March 2024
Amazing place to disconnect. Beautiful surroundings and great food. We had a great experience, unfortunately our neighbors were so drunk and loud and we had to move to a different room. Overall we had an amazing time
Ana
Ana, 1-night trip
Verified Expedia guest review
10/10 Exceptional
2 March 2024
It was an incredible hotel. Staff was attentive to all our needs. A social thanks to Alexis and Juan Pablo, these two gentleman could not do enough for us. They were concerned of all our needs. They went above and beyond to make us happy and confortable. Needless to say all their staff were helpful and friendly. Would definitely recommend and stay there again.
William
William, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 November 2023
OSCAR JULIAN
OSCAR JULIAN, 1-night trip
Verified Hotels.com guest review
8/10 Very good
29 November 2023
Alexander
Alexander, 1-night trip
Verified Orbitz guest review
10/10 Exceptional
16 July 2023
This was hands down the best place I have ever visit, it’s a hidden gem, amazing food, amazing staff and amazing vibes
jason
jason, 1-night trip
Verified Expedia guest review
10/10 Exceptional
15 July 2023
BEAUTIFUL AND QUIET - GOOD SERVICE AND STAFF
Mark
Mark, 2-night romance trip
Verified Expedia guest review
4/10 Fair
5 July 2023
Andrew
Andrew, 1-night trip
Verified Expedia guest review
2/10 Poor
19 June 2023
JUAN
JUAN, 2-night trip
Verified Expedia guest review
10/10 Exceptional
15 April 2023
Greenery! Garden very well kept.
The shower does NOT have a curtain or enclosure therefore allowing water to spill onto the toilet, the sink, and the floor.
Gabriel
Gabriel, 1-night romance trip
Verified Orbitz guest review
6/10 Good
1 April 2023
El lugar es muy lindo, pero a pesar de esto no quedamos satisfechos, ya que fuimos especialmente a descansar como turistas y contratamos el servicio de Spa y fue terrible, la persona estaba más pendiente de usar el celular que de hacer bien su trabajo, quede con dolores de espalda. Nos fuimos a quejar de inmediato donde nos dijieron que iban a tener una atención por el mal momento y nada sucedió.
Lo otro es que en la habitación se escuchaban ruidos de la limpieza y arrastrando sillas desde las 6:30 am.
El lugar es precioso, pero sin duda tienen cosas que mejorar.
Camilo
Verified Expedia guest review
2/10 Poor
10 March 2023
Horrible experience
Worst stay ever!
Where do I begin, upon arrival the pool has an issue and a truck needs to pump water in the pool which took hours and was ver noisy. 2nd part of the hotel is under construction and all morning long from 8am ( you can really rest) you hear hammer noise Heavy machine cutting ext… that last all day. Booked a massage and while the therapist was great the hammer noise was horrible. My opinion that it will take them several more months to complete the construction. And last is the food, very disappointing nothing tasting good and I’ve asked for a medium well steak they took over 1 hr and brought it extremely well done. They offer to change it took extra 45 minutes and served it rare. Needless to say I was shocked, ordered the chicken instead and that was ok but took an extra 40 min. So after 2 hour and 25 minutes I finally eat.
Same story the next day, I’ve explained I have an allergy for ham so I ask for a simple grilled chicken sandwich with no ham or cheese, took 1 hour and arrived with ham and cheese, I literally had no more words and just decided to leave the place. I spend on average of 140 nights in hotels a year and never had such bad experiences in any of the hotels I stay worldwide.
ofir
ofir, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 January 2023
Love it
Hitesh
Hitesh, 1-night trip
Verified Expedia guest review
8/10 Very good
17 January 2023
The place is a beauty but seems to me the staff is a bit disorganised. Coming back to the hotel after dinner the gate was closed and nobody was notified about opening for us or answering the phone calls. We waited outside 40 minutes while gangs of threatening looking bikers where passing. It clearly needs major communication between employees of different turns because that experience specifically was not nice at all. For the rest the place is beautiful but that’s it.