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citizenM Chicago Downtown

4.0 star property
Hotel with restaurant, near Michigan Avenue

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for citizenM Chicago Downtown

Terrace/patio
Room, 1 King Bed, City View
Exterior
Bathroom shower
Interior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Air conditioning
  • Non-smoking
  • Free WiFi
Main amenities
  • Housekeeping (on request)
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Coffee shop/cafe
  • 24-hour business centre
  • Business centre
  • 3 meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Communal living room
Feel at home
  • Children stay free
  • Fridge
  • Private bathroom
  • Television
  • Blackout curtains
  • Lift
The price is NZ$261
includes taxes & fees
12 Dec - 13 Dec

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property

River Hotel

Pet-friendly
Parking available
Free WiFi
Restaurant
8.8 out of 10, Excellent, (3675)
The price is NZ$218
includes taxes & fees
11 Dec - 12 Dec
River Hotel
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About the area

Map
80 East Wacker Place, Chicago, IL, 60601

What's nearby

  • Michigan Avenue - 1 min walk - 0.1 km
  • Chicago Riverwalk - 2 min walk - 0.2 km
  • Chicago Theatre - 4 min walk - 0.4 km
  • Millennium Park - 5 min walk - 0.5 km
  • Art Institute of Chicago - 11 min walk - 1.0 km

Getting around

  • Chicago Midway Airport (MDW) - 32 min drive
  • Chicago O'Hare International Airport (ORD) - 38 min drive
  • Chicago, IL (PWK-Chicago Executive) - 50 min drive
  • Millennium Station - 4 min walk
  • Chicago Van Buren Street Station - 14 min walk
  • Chicago Union Station - 26 min walk
  • State Station - 4 min walk
  • Randolph-Wabash Station - 4 min walk
  • Lake Station - 6 min walk

Restaurants

  • ‪LH Rooftop - ‬3 min walk
  • ‪The Royal Sonesta Chicago Downtown - ‬2 min walk
  • ‪Nutella Cafe - ‬2 min walk
  • ‪Base Bar - ‬1 min walk
  • ‪Chipotle Mexican Grill - ‬1 min walk

About this property

citizenM Chicago Downtown

You'll be in a fantastic location at citizenM Chicago Downtown, only a five-minute walk from Michigan Avenue and Chicago Riverwalk. Guests can visit the fitness centre for a workout or grab a bite to eat at CanteenM - open 24/7, which serves international cuisine and is open for breakfast, lunch and dinner. Also, Millennium Park and Chicago Theatre are within a short 10-minute walk. The comfortable beds and helpful staff get great marks from fellow travellers. The property is only a short walk to public transportation: State Station is 4 minutes and Randolph-Wabash Station is 4 minutes.

Languages

English

At a glance

Hotel size

  • 280 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: anytime
  • Contactless check-in and check-out are available
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • Guests are recommended to download the property's CitizenM mobile app before check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (10 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Water dispenser

Travelling with children

  • Children stay for free (see details)

Working away

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Co-working spaces

Services

  • 24-hour front desk
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2022
  • Safe-deposit box at front desk
  • Television in common areas
  • Communal living room
  • Fitness centre
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Hand-held shower heads
  • Closed-captioned TV
  • Step-free path to entrance

Room amenities

Be entertained

  • IPad
  • IPod docking station
  • 43-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Premium bedding
  • Pillow-top mattress

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Fridge

More

  • Housekeeping (on request)
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Dining

CanteenM - open 24/7 – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 20.00 per person
  • Late checkout can be arranged for an extra charge of USD 69 (subject to availability)

Policies

Noise-free guestrooms cannot be guaranteed.
On-site parties or group events are strictly prohibited.
Long-term renters welcome.
This property uses wind and solar energy, plus eco-friendly cleaning products.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

Frequently asked questions

Does citizenM Chicago Downtown offer free cancellation for a full refund?
Yes, citizenM Chicago Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at citizenM Chicago Downtown?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at citizenM Chicago Downtown?
Sorry, there's no on-site parking at citizenM Chicago Downtown.
What are the check-in and check-out times at citizenM Chicago Downtown?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 69 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at citizenM Chicago Downtown?
No, this hotel doesn't have a casino, but Bally's Casino Chicago (10-min walk) is nearby.
What is there to do at citizenM Chicago Downtown and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near citizenM Chicago Downtown?
Yes, CanteenM - open 24/7 offers international cuisine.
What's the area around citizenM Chicago Downtown like?
CitizenM Chicago Downtown is in Downtown Chicago, a short 4-minute walk from State Station and 5 minutes' walk from Millennium Park. Travellers say that the local area is very central perfect for sightseeing.

citizenM Chicago Downtown Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Zachary, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Chris, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great stay, really comfy bed, amazing gym, and easy check in. only complaint was the food was average and the bartender was more concerned with finding people to get “wasted” with him the next day and also dropping F’bombs left and right within ear shot of patrons. Other than that, the hotel was really really good
Nofal, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Edgy & Modern
Was definitely surprised by the size and layout of the room, but I must not have really looked at the online photos! Was super cool & hip! buwas perfect for my 24hr business trip!!
Kristyna, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Shane, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Brian, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brett, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

Fang, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

A superb experience in the heart of Chicago. Modern amenities and one of the best hotel gyms made the experience absolutely worth it.
3-night trip
Verified Hotels.com guest review

2/10 Poor

Disappointed at customer service
Overnight, my room lost power, so I woke up in complete darkness and was unable to turn on any lights. I called the front desk for assistance, and after over 30 minutes without help, I called again. The front desk said someone had come to my door but left because of a “do not disturb” sign. Considering that I had just called for help, I would have expected them to knock?! After the second call, someone finally came and fixed the issue, but by then I was running late to check out. I requested a complimentary late checkout, and the repairman informed me that he would pass along the request. However, I never received confirmation from the front desk, so I had to pack quickly and go down to check out. Front desk was again dismissive and said they never got the request. When I explained my frustration with the power outage and their lack of response, the property manager, Liz, offered me a 25% discount. Since I had booked through Hotels.com, she assured me that she would note this in my reservation, and I could request the discount through Hotels.com. Unfortunately, when I reported to Hotels.com and they reached out to claim the discount, the property denied approving it. ​Because I didn’t get Liz’s full name or ID, they continued to dispute my experience and did not honor the discount. The customer service and follow-through were truly disappointing, and my experience was ultimately dismissed. Do not stay here, this property clearly does not value their guests' experiences.
Adeleine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

10/10
This hotel is BEYOND AMAZING! I’m taking about the price was the BOMB, the check was the BOMB, the location was the BOMB, the staff was the BOMB, the Canteen was the BOMB and the room OMG AMAZING. 10/10 highly recommend! We are coming back!!!
NaQuasha, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 4-night trip
Verified Hotels.com guest review

8/10 Very good

New hotels, great locations. Rooms are small for the prices. No laundry bags, they gave me the trash bag instead.
Dan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tanya, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Bhavin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Highly recommend!
I was pleasantly surprised by this hotel. It was compact and efficient for sure, but everything I needed was there. The sleeping was great. The space was quiet and peaceful with sleep mode and lighting control...the works. Also the coffee in the bar area was excellent, with very helpful and friendly staff.
Sydnee, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

One of the best hotels I have ben to in a long time: modern, stylish, perfectly organized, awesome staff, free water, .... just perfect!
1-night business trip
Verified Hotels.com guest review

8/10 Very good

Eric, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Daniel, 1-night trip
Verified Hotels.com guest review

8/10 Very good

3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

isabelle, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Nice, but..
Very small room if you are used to a normal size room. Very clean, very modern. Only one side of bed was enterable. Had to climb over my wife to use the bathroom in the middle of the night. Bed was super big and comfortable.
David, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Steve, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay
Our stay was excellent, perfectly located, extremely friendly staff, comfortable bed, amazing breakfast buffet - best I've had in my years of traveling (and included unlimited cappuccino)
Stephen, 3-night trip
Verified Hotels.com guest review