2/10 Poor
11 January 2025
Unethical practices Marriot Palm Resort Jumeirah
Upon arrival, the hotel was fully booked, and we were forced to accept category rooms that we had neither booked nor requested. After discussing the situation for several hours, we finally accepted due to the pressure and exhaustion, as we were traveling with four small children (a baby and three children aged 2, 4, and 5 years old). At no point was any compensation offered for this inconvenience, which is standard practice in many hotels when such errors occur, especially considering we were staying in three rooms for 7 nights.
The hotel offers no beach service, which was extremely frustrating. If we wanted water or any other service, we were told to go to the pool to fetch it or to wait 1 to 2 hours. Additionally, we were forced to lunch at the hotel restaurants, as no service was provided at the beach. The beach is also separated by a pedestrian street, which is frequently used by vehicles and buggies, making it a safety concern for those traveling with small children.
We attempted to request recommendations for activities in Dubai, but the concierge was unable to assist us as the hotel has an in-house excursion company and cannot offer alternatives. This lack of flexibility and service was disappointing, as we expected a more professional and personalized experience.
Basic amenities & service
In summary, our experience was highly negative, and I would not recommend this hotel to other families, especially those with young children. There are many other options in Dubai.
Antonio
Antonio, 7-night family trip
Verified Hotels.com guest review
