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Hotel Cisne

3.0 star property
Pet-friendly hotel in Cuenca, connected to a shopping centre

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Cisne

Front of property
Standard Double Room
Family Room
Exterior
Reception

Reviews

4.0 out of 10

Popular amenities

  • Airport transfer
  • Parking available
  • Pet-friendly
  • Non-smoking
  • Free breakfast
  • 24/7 front desk

Main amenities (11)

  • Daily housekeeping
  • Airport shuttle
  • 24-hour front desk
  • Front desk safe
  • Snack bar/deli
  • Microwave in a common area
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
  • Blackout curtains
  • Bath or shower
The price is NZ$52
includes taxes & fees
5 Jan - 6 Jan

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

Highlights

Heating
Smart TV
Blackout curtains
Private bathroom
Digital channels
Wardrobe
Daily housekeeping
  • Sleeps 4
  • 4 Large Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Heating
Smart TV
Blackout curtains
Private bathroom
Digital channels
Wardrobe
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Heating
Smart TV
Blackout curtains
Private bathroom
Digital channels
Wardrobe
Daily housekeeping
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Heating
Smart TV
Blackout curtains
Private bathroom
Digital channels
Wardrobe
Daily housekeeping
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

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The price is NZ$52
includes taxes & fees
5 Jan - 6 Jan
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About the area

Map
Av. Americas y Amazonas, 0967820474, Cuenca, Azuay

What's nearby

  • Alejandro Serrano Aguilar Stadium - 4 min drive
  • Río Tomebamba & Calle Larga - 5 min drive
  • New Cathedral of Cuenca - 6 min drive
  • Calderon Park - 6 min drive
  • Mall del Rio - 6 min drive

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 19 min drive
  • Luis Cordero (Hermano Miguel) Station - 12 min drive
  • 14n - Antonio Borrero Station - 12 min drive
  • CREA (Av. México) Tram Station - 9 min walk
  • Gran Colombia Tram Station - 13 min walk
  • Rio Yanuncay Tram Station - 14 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Common Grounds - ‬17 min walk
  • ‪BQ Sport - ‬11 min walk
  • ‪Cristo del Consuelo - ‬19 min walk
  • ‪La Fornace - ‬12 min walk
  • ‪El Arriero - ‬8 min walk

About this property

Hotel Cisne

Hotel Cisne is just 3.6 mi (5.8 km) from the airport and offers a shuttle (available 24 hours). Free perks include WiFi and continental breakfast daily between 8:00 AM and 10:00 AM. Public transportation is only a short walk: CREA (Av. México) Tram Station is 9 minutes and Gran Colombia Tram Station is 13 minutes.

Languages

English, Spanish

At a glance

Hotel size

  • 28 rooms

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children may not be eligible for complimentary breakfast
  • No cots (infant beds)

Pets

  • Pets stay for free
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

  • On-site parking includes off-street options
  • Off-site parking within 66 ft (USD 3 per stay); booking required

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–10:00 AM
  • Shared microwave
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk

Accessibility

  • Accessible airport shuttle
  • Visual alarms in hallways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Area rugs in room
  • Smooth flooring in room

Room amenities

Be entertained

  • 32-inch Smart TV
  • Premium digital channels

Home comfort

  • Heating

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Towels

Stay connected

  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

More

  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 15 per person (one-way)

Parking

  • Parking is available nearby and costs USD 3 per stay (66 ft away)

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a security system and outdoor lighting on-site.
This property accepts cash.
Property Registration Number 0102461951001.003.201081

Also known as

Hotel Cisne Hotel
Hotel Cisne Cuenca
Hotel Cisne Hotel Cuenca

Frequently asked questions

Does Hotel Cisne offer free cancellation for a full refund?
Yes, Hotel Cisne does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Cisne?
Yes, pets stay free.
Is an airport shuttle service offered by Hotel Cisne?
Yes, an airport shuttle is available. The charge is USD 15 per person one-way.
What are the check-in and check-out times at Hotel Cisne?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon.
What's the area around Hotel Cisne like?
Hotel Cisne is only a short 9-minute walk from CREA (Av. México) Tram Station.

Hotel Cisne Reviews

Reviews

4.0

4.0/10

Cleanliness

4.0/10

Staff & service

6.0/10

Amenities

4.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Poor

Very dirty place to stay review one start
The toilet was not working the bathtub was not good I have to call them for the service was terrible to fix the toilet and the breakfast very small the same menu
Carmen, 2-night family trip
Verified Hotels.com guest review

6/10 Good

The guys who run the hotel are very friendly and attentive, I have no complaints.
Gregorio, 14-night trip
Verified Expedia guest review