6/10 Good
31 December 2024
Beautiful hotel but bad service
I was very disappointed with my experience at this hotel. I picked it because of its great location & amenities, but was disappointed in their lack of service. Upon arrival we were given a welcome drink which was delightful and were asked to return at 3 to check in. They recommended a nearby restaurant which was horrible. When we returned we were told our room was still not ready & found out that they have a guest lounge with unlimited food & drinks for a small fee which we were not told about until after we returned to the hotel. When our room was finally ready & we checked in, we were told that we do not have access to the pool or other amenities unless we pay 15 euros per person & were not given any other information about the hotel or it's facilities or activities. i.e location of spa, pool or breakfast area. The room was spacious & beautiful but had a broken sink, hair dryer & thermostat. They also gave me a room with a super high dangerous tub that was very hard to get in and out of with a low range shower head causing us to have to kneel in the tub to wash our hair even though we had requested a shower. They frequently forgot to give us toilet paper & tissues, but were very receptive when we called down for supplies & would bring them right away. The weekend staff was very friendly & apparently added access to the pool after i complained to hotels.com but didn't inform us until we checked out at which point they comped our room service.
Taline
Taline, 7-night trip with friends
Verified Hotels.com guest review
