Liked the breakfast that was included and the resort facilities with the beach area. Did not like that the lounge chairs on the beach were not included.
Our room # 252 was very, very dissappointing, and definitely not up to standards, particularly with being claimed as a 5* hotel.
- many spots of mould in the shower walls and tiles coming off
- shower water did not drain, large amounts of water in the basin that did not move for drainage
- toilet plunger did not work on the left side
- large areas missing paint in washroom and throughout the room
- toilet dripping all day and night, it may be possible that the drippings are from the washroom above. Hard to sleep with the continuous dripping.
- no light over the hallway door area, very dark at night, particularly with being at the end of the hallway.
- large cracks in the door trim and around some baseboards.
- no bed sheet cover, bed cover is the only choice to cover yourself at night.
- bar fridge is not clearly advertised for charges for non alcoholic beverages.
All concerns have been addressed with the manager.
We only stayed 3 nights and addressed the concerns at the end of our stay. Finding it hard to believe no one else complained?
This room would be a 2* with all its pre existing conditions.
Check-in was not a delightful experience either.